Many organizations struggle to make significant changes to critical business operations. When considering alternative service delivery models, you need a strong rationale and an informed change strategy that evaluates all risks and opportunities. This often requires qualitative evaluations of client or provider maturity in areas such as governance, sourcing, processes, cloud and more. ISG uses judgment studies to assess the maturity level of a client’s existing environment and perception studies to assess a client’s perception of satisfaction or readiness to implement change. These are critical steps that help a company address gaps and discern the most effective ways to improve.