Chris has helped more than 100 client companies optimize their IT operations, increase business and user satisfaction, control IT spending and align business unit objectives with IT strategy. He brings more than 30 years of technology management, consulting and operations experience that spans a wide range of industries. He is an expert in improving enterprises’ ITIL and best practice models, creating balanced scorecards and IT measurement programs, technology business management (TBM) and implementing technology governance and policy. He has helped clients with national and global projects, including operational performance optimization, service chargeback models, service catalogues, cost reduction initiatives, sourcing strategies and IT operations consulting. Chris is ITIL v3 certified.
Many organizations struggle to make significant changes to critical business operations. When considering alternative service delivery models, you need a strong rationale and an informed change strategy that evaluates all risks and opportunities. This often requires qualitative evaluations of client or provider maturity in areas such as governance, sourcing, processes, cloud and more. ISG uses judgment studies to assess the maturity level of a client’s existing environment and perception studies to assess a client’s perception of satisfaction or readiness to implement change. These are critical steps that help a company address gaps and discern the most effective ways to improve.