Bay Area Digital Executive Dinner Series 

Register for the event by completing the form below.

Farallon | 450 Post Street | San Francisco, CA 94102
Wednesday, May 1 at 6pm PT

ISG Partner, Prashant Kelker will present
Implementing & Tracking a Digital Operating Model

TOPIC:  Implementing & Managing New Digital Operating Models

WHY ATTEND:  This session will focus on understanding what others are doing to establish and govern digital operating models in the new world.  We will be speaking to the challenges they face, and how some companies have overcome these challenges – the key topics we will address are:

• How should the organization structure adapt/change to address new digital models, and how have the leading companies executed change management?

• How will the design and execution of technology transformation programs inform and build its required target business capabilities iteratively using an evolving provider ecosystem?

• How do you ensure a solid digital backbone and operating model is established and maintained to scale and ensure quality in your transformation programs?

• How do you harness emerging technologies and bring them to mass scale usage within your enterprise (automation, analytics, ML, cloud, blockchain, etc.)

AGENDA:

  • 6pm PT Networking/Happy Hour:  45 minutes
  • 7pm PT Dinner:
  • Appetizer:  Implementing & Tracking a Digital Operating Mode
    Presented by Prashant Kelker, ISG Partner - Digital Strategy & Solutions
  • Dinner:  Open Q&A
  • Dessert:  Future Topics & Networking

This is a great opportunity to network and learn from peers. Feel free to bring a colleague!

Upcoming dinners:

Date TBD - Palo Alto: Blockchain Reality & Impact

Date TBD - San Francisco: The Automation Journey Conundrum

iStock-184278643 people at courthouse

Securing Value for Money in Public Sector Outsourced Contracts

Government organizations, like their private-sector counterparts, need to actively manage their outsourcing arrangements, or risk falling short of the targeted benefits they expect from these agreements. Based on ISG’s experience evaluating IT and business process third-party agreements, we know that organizations can assure appropriate value for money throughout the life of the contract by incorporating benchmarking, contract review and pro-active Service Integration and Management (SIAM) best practices in their outsourced contract governance processes.

Like many other public sector organizations, UK local authorities have a particular incentive to achieve the desired benefits from outsourcing contracts in the face of ongoing reduction in central government funding, as well as the increasing pressure to provide improved public services at a fair price. That’s why public- and private-sector organizations alike should focus on spending wisely, rather than simply spending less. Proactive management and an end-to-end review of service delivery, including governance and SIAM processes, are the keys to achieving the right results.

Specifically, organizations that take the following approach are able to control their outsourcing journeys and achieve the expected benefits:

  • Benchmark each service tower within the contract against market prices to assess whether services really are providing the appropriate value for money. Even if a bundled set of services has a single fixed price, it is still useful to compare the price to a reference group of similar organizations by understanding the quantity consumed for each service element, multiplying this by a market price and aggregating the total prices. Remember that both IT and business process services show a general downward trend in market pricing over time, which needs to be taken into account when contracts are renegotiated.
  • Review the contracts. Ensure all contract terms are fit for purpose and that they provide sufficient agility and flexibility to meet changing market and budgetary demands, as well as the appropriate metrics to evaluate all aspects of service against the anticipated value to be delivered.
  • Assess the retained organization for capability, efficiency and maturity in the way it manages the provider relationships and assures full realization of the benefits of the sourcing arrangements.
  • Utilize centrally negotiated services (such as G-Cloud for UK public sector organizations) to benefit from the best possible prices for outsourced services.

This ISG white paper describes how one UK local authority followed these guidelines and achieved a win-win outcome for both the service provider and itself.