Bay Area Digital Executive Dinner Series 

Register for the event by completing the form below.

Farallon | 450 Post Street | San Francisco, CA 94102
Wednesday, May 1 at 6pm PT

ISG Partner, Prashant Kelker will present
Implementing & Tracking a Digital Operating Model

TOPIC:  Implementing & Managing New Digital Operating Models

WHY ATTEND:  This session will focus on understanding what others are doing to establish and govern digital operating models in the new world.  We will be speaking to the challenges they face, and how some companies have overcome these challenges – the key topics we will address are:

• How should the organization structure adapt/change to address new digital models, and how have the leading companies executed change management?

• How will the design and execution of technology transformation programs inform and build its required target business capabilities iteratively using an evolving provider ecosystem?

• How do you ensure a solid digital backbone and operating model is established and maintained to scale and ensure quality in your transformation programs?

• How do you harness emerging technologies and bring them to mass scale usage within your enterprise (automation, analytics, ML, cloud, blockchain, etc.)


  • 6pm PT Networking/Happy Hour:  45 minutes
  • 7pm PT Dinner:
  • Appetizer:  Implementing & Tracking a Digital Operating Mode
    Presented by Prashant Kelker, ISG Partner - Digital Strategy & Solutions
  • Dinner:  Open Q&A
  • Dessert:  Future Topics & Networking

This is a great opportunity to network and learn from peers. Feel free to bring a colleague!

Upcoming dinners:

Date TBD - Palo Alto: Blockchain Reality & Impact

Date TBD - San Francisco: The Automation Journey Conundrum

The Precision of Terms - The Strategic Domain

Have you noticed just how diverse the set of phrases and terms are that people use to refer to outsourcing and offshoring? Well, a few colleagues and I decided it was time to convey the commonly-accepted meanings for many of the more popular phrases we encounter in our work.

Here we go...

  • Sourced Services: a set of defined services and service quality provided under a defined charging mechanism
  • Service User: an authorized individual or organization that receives delivery of the Sourced Services
  • Service Buyer: an organizational entity that acquires delivery of the Sourced Services
  • Service Provider: an internal or external organizational entity, distinct from the Service Buyer, that is responsible for providing Sourced Service
  • Service Delivery Strategy: the over-arching management discipline and business process of a Service Buyer for identifying, acquiring and managing the receipt of Sourced Services combining the:
    • Operating Strategy
    • Service Provider Strategy
    • Sourcing Strategy and
    • Service Management & Governance Strategy
  • Operating Strategy: the identification of a Service Buyer's potential Sourced Services and the anticipated delivery structure for those services combining as a coherent whole:
    • Operating Structures
    • Operating Types
    • Delivery locations
    • Organization model and
    • Technology model
  • Service Provider Strategy: the identification of the potential internal and/or external Service Providers across the dimensions of quantity, generalized/specialized, transformational/transactional, direct/indirect, and delivery location(s)
  • Sourcing Strategy: the approach for acquiring Sourced Services from internal and/or external Service Providers including sequencing, timing, inter-relationships, and bundling of potential Sourced Services
  • Service Management & Governance Strategy:  the functions, business processes and disciplines used by a Service Buyer to manage the receipt of Sourced Services

Did you notice that none of those terms actually mention outsourcing or offshoring? Those definitions are for a future blog. The ones I outlined here today are part of the strategic framework for sourcing that we encounter among companies looking to chart their courses. What phrases do you find missing from this list of strategic descriptors?