The Rise of Captive Centers: Is it the Death Knell for Outsourcing?

The decision to offshore—whether in captives centers or with outsourcing service providers—comes with a careful calculation of risks and rewards. Today’s emerging technologies are changing that calculation.

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About the author

Dinesh is a highly experienced and well-respected advisor in the outsourcing industry with more than 23 years of experience in management consulting and outsourcing. He works with enterprises to craft sourcing strategies, structure and negotiate complex sourcing transactions and design and implement sourcing governance organizations. Prior to joining ISG, Dinesh worked with Infosys and Accenture, where he led large transition programs and consulted on IT strategy and implementations, business process-reengineering and operational improvement programs. He is a published thought leader and a regular speaker at industry conferences. Dinesh manages the ISG India Business.