SSOW 2019

Great seeing you at SSOW 2019! Enjoy these complimentary digital downloads on us.

ISG helps enterprises navigate the journey to digital transformation:
Shared services & outsourcing advisory
Automation & cognitive – “going digital”
Business process & technology consulting
Operational excellence in F&A, HR, IT, CX/UX, RPA & VMO

Please contact us with any questions.

Digital Downloads

Finding the real enterprise value in blockchain

Insurance BPO Pricing

ISG InformX One Pager

The Promise of the Digital-Twin

Performance-Based Contracting

RPA Testing 101

Automation as the Next Big Disruptor?

Globalization of RPO Continues: Wilson Human Capital Group Acquires CPH

Wilson Human Capital Group (HCG), a leading recruitment process outsourcing (RPO) provider, announced this week a merger with CPH, a UK-based RPO and long-time partner to Wilson HCG.

The acquisition is one in a series of RPO acquisitions undertaken to broaden global reach. PeopleScout acquired HRX (an RPO provider in Australia and New Zealand) in January 2014. AllegisTalent2 recently announced a rebranding of their combined organization to a single, integrated, global delivery model – Allegis Global Solutions – following their completion of the Talent2 buyout. Pinstripe and Ochre House turned a successful partnership into a leading global RPO model with their merger last summer.

“Not only is the market dictating a need for global capabilities from a single vendor model, but our clients expressed a need for further on-site and in-market support around the world,” CEO John Wilson said in a press release.

As more and more companies think globally, they are looking to RPO for global solutions to provide knowledge in expanding markets, create a common experience across geographies, achieve economies of scale and provide an integrated approach to governance. For RPO providers, centralizing a global model is seen as a key to growth.

Currently, Wilson HCG delivers a majority of its services within the U.S., with Canada and the U.K. making up the remaining share. With its acquisition of CPH, Wilson HCG will have increased capability in the U.K. and in Europe, Middle East and Africa (EMEA), as well as in Australia. In addition to the complementary geographic footprint and client base, the merger also represents an alignment of vision, described by Wilson as a “natural cultural fit.” Wilson HCG is known for its consultative delivery approach and customized solutions, and CPH is known for its high-touch, client-focused delivery model.

Global RPO is becoming an increasingly viable option in mapping an organization’s footprint to that of RPO delivery capability. In ISG’s view, Wilson HCG has now become an alternative for current and prospective clients looking for multi-country solutions across North America, EMEA and Asia Pacific and offers a good option to buyers seeking high-touch solutions. Though only a relatively short list of RPO providers today have a truly global operating model and structure, providers such as Wilson HCG are making significant investments to get there.

To learn more, contact ISG Principal Consultant Stacey Cadigan.

About the author

Stacey is a director and a key contributor to ISG’s human resources and talent-related technology and services. She advises clients on all aspects of human resources engagements, including recruitment process outsourcing and talent management. Stacey is a prolific blogger, and is frequently interviewed by industry publications. With nearly 20 years of experience in solutions strategy, product development, corporate HR, operations delivery, transitions and HR consulting, Stacey has deep operational knowledge of the talent space and her clients’ challenges, as well as a unique ability to ask the right questions to help organizations align their sourcing initiatives with their vision.