ISG Smartalks

Upcoming Webinars

How Data Analytics Can Drive your Pipeline for 2020?
Thu, Nov 7, 2019 9:00 AM EST (8:00 AM CST)

In today’s digitally-connected world, businesses are now more data-driven than ever before. This not only means we have access to a wealth of information to work with, but we’re also far more accountable for it. Data works as an important tool while working on identifying new opportunities as well as in nurturing the current opportunities being worked on. Therefore, having tools that gives you the details needed for gathering this data is very critical.

We invite you to join Paul Reynolds, Partner and Chief Research Officer, ISG Research; and John Boccuzzi Jr., Senior Director, ISG Research for an exclusive webinar, How Data Analytics Can Drive Your Pipeline for 2020?. This webinar will focus on:

  • Why data is important for pipeline development
  • How to leverage data on the deal landscape for your hunting and farming activities
  • How data and information gathering on enterprise activities helps providers to identify business opportunities
  • How ISG Research can help you to gather the relevant data

Register now to set up the pace for your sales teams for 2020, and use this platform to understand how to stay apprised of relevant business opportunities.

Recorded/On-Demand Webinars

Measuring Infrastructure, Applications & Digital Capabilities

You’re challenged to have the right capabilities today to ensure your digital transformation is smooth and efficient, but can you measure it? Are you spending too little or too much on IT? Are you adopting and scaling at the right pace compared to your peers?

ISG InformX™ 2.0 is the answer.  It provides ongoing comparative analysis and insights into your infrastructure, applications and digital capabilities. To see how much it can do, please join us for a webinar.

You’ll get a unique opportunity to see our latest enhancements first-hand and witness this industry-changing benchmarking solution.  We’ve added two unique views, a digital dashboard and an industry-first Application & Development dashboard to help identify:

  • Digital transformation efforts
  • Project effort and enhanced staffing model insights
  • App development testing and delivery time frame insights
  • Build custom scenarios and peer reference groups comparisons

Register now to discover how InformX 2.0 can accelerate your digital journey.

IoT - Market Trends and Summary

The Internet of Things (IoT) is shifting from consumer-focused offerings and is poised to migrate to the enterprise. 

Do you know what devices you should be recommending? How do you know which ones will deliver value and help advance client enterprises on their digital journey?

Fortunately, there is a forum to have all your questions answered. You’ll have a unique opportunity to hear from analysts who cover the IoT industry. They can provide guidance as to where it is now and what you need to help your clients successfully navigate its complexities. 

You’ll also learn:

  • Why acquisitions, mergers and partnerships are key to IoT
  • How to get them future-ready with the convergence of blockchain, A.I. and edge computing
  • How co-innovation is driving next-gen solutions across industries

Join ISG for our IoT – Market Trends and Summary webinar on Wednesday, August 21 at 10 AM EDT. Our experts are going to focus on major trends in IoT across a wide range of verticals and geographies.

Exploring the Artificial Intelligence Journey: From No, to Know, to Now

Intelligent automation, the combination of artificial intelligence (AI) and automation, is reshaping the way businesses work. 

Enterprises are looking for AI to solve business challenges, increase productivity, efficiency, and accuracy. However, there’s a lot of misinformation out there about what AI is and isn’t, and enterprises are confused about what it can do and can’t do. 

Service providers need to help their clients work through this hype and reality of AI so they can get to the tactical and strategic implications on client bottom line of AI.  We invite you to join ISG's automation experts for an exclusive webinar, Exploring the Artificial Intelligence Journey: From No, to Know, to Now on August 6, 2019 at 10 AM EDT. 

This webinar will focus on:

  • Why AI is important now
  • How to rebuild with the right foundation to land and expand AI opportunities
  • What enterprises are looking for
  • What AI can do for service providers and their clients

Leverage this opportunity to learn how you can gain the confidence of your clients by positioning yourself as the trusted adviser for the right AI solutions.

Contact Centers of the Future

Do you know how and where to begin your digital transformation? Are you aware of what your contact center colleagues and competitors are doing?

If not, you’ll want to attend the ISG webinar, Contact Centers of the Future, on July 9 at 10 AM EDT. In this webinar, you’ll get:

  • A high-level overview of what’s happening in your industry
  • Insights into what successful contact centers are achieving in digital technology adoption, automation and sourcing

Join ISG experts Wayne Butterfield, Eleanor Winn and others to discuss how to embrace cognitive technologies and ensure you meet your customers’ expectations in the future. Register today.

Top 10 Pointers for Shaking Out the Hype vs. Reality of AI

There is a lot of talk about artificial intelligence (AI) these days. Much of it is misinformation and misunderstanding about what AI is, what it isn’t, what it can do and what it can’t. You need to be able to separate fact from fiction.

Want answers? Want clarification? Then you’ll want to attend ISG’s upcoming webinar, Top 10 Pointers for Shaking Out the Hype vs. Reality of AI, on July 9th at 12 PM EDT.

By attending this valuable webinar, you’ll learn how to start your AI journey, plus:

  • What AI is and isn’t
  • What AI can do for you and your organization
  • How to incorporate AI in your organization
  • Why AI is important now
  • Examples of AI you can use today

Register now to take advantage of this great opportunity to learn how to leverage the real benefits of AI.

Modernize Your Legacy Applications to Accelerate Your Digital Transformation

Do you have digital transformation plans that will impact legacy applications? Are your goals challenged by legacy application complexity? Is your staff aware of how existing apps are aligned with your current and future business needs? 

If you’ve answered yes to any or all of these questions, you'll want to attend the upcoming webinar, Modernize Your Legacy Applications to Accelerate Your Digital Transformation, on June 5 at 2pm EDT. 

Join ISG and AveriSource to learn about business drivers for legacy system modernization, along with:

  • How application modernization is a critical part of digital transformation
  • The importance of business rules extraction for application modernization
  • The role of service providers
  • How application migration aligned with business priorities can reduce risk

Take advantage of this great opportunity to learn how to modernize your legacy apps and accelerate digital transformation.

Blockchain 3.0 – Demystifying Enterprise Value

Blockchain is quickly proving it has the potential to increase operating margins, enable new revenue streams and underpin the next evolution of business. But understanding how it can drive the greatest value can be a challenge.

We invite you to join Alex Manders (Director, ISG Blockchain Now™ Lead) and Alex Bakker (Director, ISG Research) for an exclusive webinar, Blockchain 3.0 – Demystifying Enterprise Value on May 14th at 10:30 AM EDT.  Our blockchain experts will focus on:

  • How enterprises are using Blockchain 3.0 capability to implement, deploy, operationalize and support software applications that are built with blockchain technology
  • The Distributed Blockchain Ecosystem

Register now to hear about how you can be a part of Blockchain 3.0 for your clients. 

IT Spend: How Do You Measure Up?

Imagine real-time insights derived from continuously updated and validated data. Now imagine knowing how your IT spend compares to your industry and peers.

This insight is not only possible but available here and now. Powered by the world’s largest global database of price and performance data, ISG InformX™ is a true, TBM-compliant, interactive cloud-based analytical tool, driven by continuously updated data that is validated. 

As a CIO, IT Director, CFO, IT benchmark officer, or senior procurement staff member, with minimal input, you can have peer comparisons to help you make informed, intelligent business-critical decisions.

Join ISG for a webinar that will cover how to gain better understanding of your IT spend, how to make changes and build comparative scenarios for greater data insights.

How to Leverage Cognitive Technologies

Chances are you’ve heard of cognitive technologies. However, are you clear on how to derive value from it? Do you know how to incorporate it into your existing technology infrastructure, what are the pitfalls you need to avoid or which vendors you should be using?

Get the answers to these and many more questions by registering for our upcoming webinar, How to Leverage Cognitive Technologies.

Conducted by our ISG automation specialists, you’ll learn about the technology, opportunities, best practices, see case studies and discover what we can do to help you achieve your automation goals.

Launch of ISG’s 2019 Star of Excellence Awards™

We are excited to bring to you the 2019 ISG Star of Excellence Awards™.

The ISG Star of Excellence Awards™ serves as an industry beacon for service excellence – a true north star for enterprise clients that want to know, and engage with, the best of the best. As a leading technology research and advisory firm known for its unbiased, independent research and advice, ISG is uniquely positioned to lead the initiative.

This year, we have made few changes and enhanced our approach to this award. We have also added to the Star of Excellence Award™ – the Star of Excellence – Emerging Technology Award™ designed to recognize providers that incubate, enable and accelerate modern technologies (Blockchain, Big Data, Machine Learning/AI and IoT) for their clients.

The refreshed approach to the ISG Star of Excellence Awards™ includes a very strong focus on internal ISG, Provider, Industry Association and Enterprise educational marketing.

Accelerated Bot Building: Neue Techniken zur Erreichung Ihrer RPA-Ziele 2019

Unternehmen auf der ganzen Welt investieren massiv in innovative Technologien wie RPA, um die betriebliche Effizienz zu steigern und das Kundenerlebnis zu verbessern. Viele Unternehmen empfinden es jedoch als zunehmend schwierig, ihre Automatisierungsinitiativen schnell genug voranzutreiben und zu skalieren.

In diesem Webinar wird das deutsche RPA-Team der ISG neue Ansätze zur Beschleunigung von RPA-Projekten führen. Unsere Automatisierungsexperten diskutieren:

  1. Schneller zum produktiven Bot – Wie man "super-agile" Design-Thinking Verfahren anwendet, um in einer Woche einen Bot zu bauen.
  2. Bot Wartung als Managed Service – Ein dedizierter Helpdesk und Production-Support als Managed Service zur Wartung Ihrer automatisierten Prozesse, mit dem Ziel Ihre erfahrenen Bot-Builder aus dem Support zukünftig zur Bot-Entwicklung einsetzen zu können.
  3. ISG‘s Rapid Assessment – Ein neue, schnelle und kostengünstige Möglichkeit, die Prozessautomatisierbarkeit zu bewerten und eine zuverlässige Abschätzung zu erhalten.

Wir freuen uns auf die Diskussion und hoffen Sie bei Ihren RPA Zielen für 2019 entsprechend zu unterstützen. Registrieren Sie sich jetzt und lernen Sie, wie es funktioniert.

Companies across the globe are investing heavily in innovative technologies such as RPA to drive operational efficiencies and improve customer experience. But some are finding it increasingly difficult to move their automation initiatives forward quick enough to see a difference.

In this session, ISG's Global RPA Team will take us through new techniques for RPA acceleration in 2019. Our automation experts will discuss:

  • Accelerated bot building techniques - How to use “super-agile” design thinking best practices to build a bot in a week
  • Production support managed service - A dedicated help desk and production support managed service to support your automated processes, allowing you to repurpose expert bot builders from support to bot building
  • ISG's rapid process assessment - A new, fast and cost-effective way to asses process automatability and obtain a reliable estimate to build and jump start your process governance and selection techniques

Reach your RPA goals for 2019 with ISG experts. Register now to learn how.

Network Technology Transformation - Invest or Save?

Enterprise clients are now redefining how they view their network infrastructure. They are confused about how SD-WAN will bring cost savings, versus the investment needed for bringing in new technology. Therefore, it becomes important for the service providers to address these concerns more transparently.

We invite you to join ISG for an exclusive webinar, Network Technology Transformation – Invest or Save.

This ISG Smartalk™ will focus on:

  1. How providers should be prepared to convince enterprises to take the SD-WAN plunge.
  2. How crucial it is for service providers to understand the physical and financial barriers considered by enterprises while investing in network technology

Help your sales teams revamp their messaging and win more deals by attending this webinar. Register today !

How to Gain Instant Access to IT Performance Data for Industry & Peer Benchmarking

Imagine a future where access to advanced analytics designed to enhance IT performance is instantly available.

With ISG InformX™ the future is here!

Powered by the world’s largest global database of price and performance data, ISG InformX™ is a data-as-a-service solution that serves CIOs, IT Directors, CFOs and IT analytics and benchmark officers who need meaningful data insights and market comparisons.

Please join ISG for a webinar that will discuss how firms can get instant access to IT performance data for industry and peer benchmarking to help transform their business.

After attending this webinar you’ll have a better idea of how to overcome common issues such as gaining access to data to compare your performance to peers instantly and the ability to create multiple scenarios for greater data insights. 

Harness the power of InformX™.  Register today.
 

How to Accelerate Your RPA Journey

Robotic process automation (RPA) continues to see rapid adoption across organizations large and small. Some companies may already be scaling to hundreds of bots and automated processes while others have begun their automation journey but haven’t solidified a scalable process. 

Please join the global RPA team for a webinar that will discuss how firms can accelerate their journey, avoid the pitfalls others have made, develop a sustainable automation program and deliver real value to the firm.

After attending this webinar you’ll have a better idea of how to scale across your organization and where you stand in relation to other companies in terms of adoption.

Invest in your organization’s future! Register today.

Agile and DevOps in 2019: Enterprise Culture is Key

Enterprises competing in an increasingly digital economy must simultaneously improve performance on four levels:

  1. Increase speed to market for customer-facing products
  2. Improve flexibility in business-supporting capabilities
  3. Boost product quality
  4. Raise financial performance

Agile and DevOps practices are critical to achieving these four goals and to maintaining competitive resilience. 

Please join the Global ISG Research and Enterprise Agility teams for a webinar as they present a new ISG Insights™ study, Agile and DevOps in 2019: Enterprise Culture is Key

After attending this webinar you’ll have a better idea of how to scale across your organization and where your organization stands in relation to other companies in terms of adoption.

Getting the Most Out of Your Oracle Negotiations 2019

Are you planning to negotiate end-of-year Oracle deals? Are you sorting through options associated with cloud, IoT, Machine Learning and Artificial Intelligence? Arm yourself with the most effective negotiation strategies and tactics.

Join our expert team for an informative and interactive 60-minute webinar to explore how to improve the outcome of your negotiations. We’ll discuss:

  • Oracle market update, including revenues, products, pricing, executive changes and competitive positioning
  • Case study on digital transformation (on-premises to Cloud/SaaS migration)
  • Case study on Oracle license audits based on non-compliant licensing, virtualization, and indirect use
  • ISG’s software negotiation approach

Join us to gain a better understanding of how ISG can lead, support and assist your negotiation efforts.

Getting the Most Out of Your Microsoft Negotiations 2019

Are you planning to negotiate end-of-year Microsoft deals? Are you sorting through options associated with retained Software Assurance (SA), transition to Office 365 productivity and security services, inclusion of Azure and overall time to value for online services deployment? Arm yourself with the most effective negotiation strategies and tactics.

Join our expert team for this 60-minute webinar exploring how to improve the outcome of your negotiations. We’ll discuss:

  • Microsoft market update, including revenues, products, pricing, executive changes and competitive positioning
  • How Microsoft is “pushing” into new and non-traditional markets such as security and telephony
  • Case study on traditional SA renewal with online risk mitigation
  • Case study on Driving Time-to-Value for online services deployment
  • Case study on Microsoft online transition within a broader supplier portfolio (Cisco, EMC, VMware)

Watch now to gain a better understanding of how ISG can lead, support and assist your negotiation efforts.

Leveraging Market Price Intelligence to Retain your Outsourcing Clients

Successful providers are enhancing their bid processes by proactively integrating independent benchmarking data to establish a market price, challenge a bid price and avoid re-competition at renewal. 

Start the new year off ahead of the curve and join our Managing Director, Research - Chris Pattacini and Director, Research - Iain McLurcan for an exclusive webinar on Leveraging Market Price Intelligence to Retain your Outsourcing Clients. 

  • Increasing internal stakeholder confidence with bids validated against the market
  • Using market benchmarks to speed up and improve bid accuracy
  • ISG ProBenchmark® (ProB) use cases showing how subscribers improve bid processes and avoid re-competition at renewal
  • Hear success stories and start developing your own using the leading benchmarking and market price intelligence tool. 

ISG’s Contract KnowledgeBase: What’s New and What’s Next?

Please join the ISG Research Team for a one-hour webinar discussing the latest enhancements to ISG’s Momentum® Contract KnowledgeBase (CKB) and what improvements are on the horizon. 

Successful providers leverage the platform fully and often to support their go-to-market and prospecting activities. End 2018 with a better understanding of the new CKB features to start 2019 ahead of the curve. 

Our research team members will share details on:

  • Real-Time Data: accessing contracts more quickly via the same database the ISG Research Team maintains allowing instant updates
  • Powerful Search Capabilities: extensive filtering capability allows users to search by geography, industry, domain, company name, TCV, ACV, date added and more
  • Data Analytics via Charts: new charts help you to better visualize complex data across multiple contract attributes and dimensions
  • Custom Per-User Alerts: set up search alerts and receive email notification when data for the selected criteria changes
  • Contract Feedback: provide feedback on any contract to the ISG Research Team directly

Why Your Automation COE Needs Its Annual Checkup and Benchmark

Many companies are under pressure to extend automation throughout their enterprises, optimize the investment being made in automation software and center of excellence resources, or break through the “RPA wall” to drive the value proposition that enables the progression from RPA to cognitive.

This webinar will provide insights and guidance into the best practices, strategies and techniques to get there. We’ll address common questions such as:

  • How is my RPA initiative doing compared to others?
  • How is my Center of Excellence (COE) doing compared to best practices?
  • Where can I improve and accelerate?

After this webinar you’ll have a better idea of where your organization stands in relation to other RPA adopters in terms of the Bot 1.0, 2.0, 3.0 growth continuum, and how to progress to higher-performing levels using ISG’s annual COE check-up and benchmark.

Accelerated Bot Building: New Techniques for Meeting Your Q4 RPA Goals
Mark Davison, Linda Delbridge

Companies across the globe are investing heavily in innovative technologies such as RPA to drive operational efficiencies and improve customer experience. But some are finding it increasingly difficult to move their automation initiatives forward quick enough to see a difference.  

In this session, ISG's Global RPA Team will take us through new techniques for RPA acceleration in the 4th quarter. Our automation experts will discuss:

  • Accelerated bot building techniques - Build bots better, faster and more effectively – how to use “super-agile” design thinking best practices to build a bot in a week
  • Production support managed service - A dedicated help desk and production support managed service to support your automated processes, allowing you to repurpose expert bot builders from support to bot building
  • ISG's rapid process assessment - A new, fast and cost-effective way to asses process automatability and obtain a reliable estimate to build and jump start your process governance and selection techniques

There is still time to meet your end-of-year goals. Register now to learn how. 

Top 5 Reasons Providers Lose Deals
Bauke Van Daalen

In today’s business culture where customer satisfaction is the topmost priority, understanding customer expectations not only enables service providers to pursue a deal but also helps to uncover the opportunities at each stage of sales cycle that the client has to offer.

An efficient and effective pursuit strategy is a major contributor to an organization’s long-term success and should be based around a strong set of quantifiable goals.

Please join ISG Director Bauke Van Daalen for our one-hour exclusive webinar “The Top 5 reasons that cost you a deal.”

New ISG Insights RPA Research Findings: Are You Bot 3.0 Ready?

ISG sees intense interest from our clients in RPA as a new tool to improve competitiveness in an increasingly digital economy. Whether they are just getting started with their first bot or scaling hundreds of bots across multiple functions using RPA and cognitive, enterprises have begun to create their next-generation digital workforce.

However, as they do this, three questions almost always emerge:

  1) How does my RPA program compare to my peers?
  2) What do I need to do to improve this capability?
  3) Where are my peers headed?
 
Please join ISG's Global Research and RPA teams for a webinar presenting the findings around the recent study, Is Your RPA Program Bot 3.0 Ready?

Enterprise Agility – the Key to IT at the Speed of Business
Ola Chowning
 

Not all business functions require the same speed of technology responsiveness, the same level of digital acuity or the same business acumen. So how do you enable your technology and IT capabilities to respond at the right speed, using the right delivery model and applying the right delivery model? 

Join ISG for a webinar that will address these common enterprise agility challenges and how to better prepare for them. You’ll learn:

  • How to increase speed of response where it’s really needed within your organization
  • The benefit of having business acumen and incentive in your technology teams to drive digital capabilities to solve business problems
  • Ways to help you win your business stakeholders from external, shadow IT

Watch to learn how ISG can lead, support and assist your multi-speed IT and enterprise agility efforts.

Your Key to Success: Differentiate!
Jenn Stein, Randy Vetter

This ISG SmartalkTM will address the importance and need for differentiation between providers in the market.

As a coaching and insight driven session, ISG will detail the unique differentiators in this competitive sourcing world which plays a pivotal role in driving visibility towards a service provider during a competitive transaction scenario. “Differentiation” is the key to being considered for a sourcing transaction even before you are invited for a deal.

This webinar will also help Service Providers understand the expectations from the advisory side and client world.

Does Automation Heighten Compliance Risks?
Mark Davison, Ray Shehata

Despite the myriad of benefits of automation on cost and quality, the proliferation of RPA bots across the environment is keeping compliance officers up at night. If RPA bots are not built right they can lead to major compliance risks.  

In this webinar you'll learn the 5 keys steps necessary to “harden” bots for enhanced compliance performance, turning a potential risk into another benefit of your virtual workforce.

Our experts will discuss:

  • The nature of compliance risk from “unhardened” RPA bots
  • How to design compliant bots emphasizing proper error handling
  • Audit trail automation, proper I/O data configuration controls and more

Register now to learn how ISG assists clients with the “how” of hardening, including the best practices, processes and techniques to enhance compliance and avoid risk.

ISG SmartalkTM Getting the Most Out of Your Cisco Negotiations
Bill Huber, Tyrone Magby, Steven Lytle, Michele Wang

Are you planning to negotiate end-of-year Cisco deals? Does your organization qualify for a strategic pricing agreement? 

Join ISG's Software Advisory Team for a 60-minute webinar, which will provide examples of clients we've helped with Cicso-related purchases and arm you with the most effective negotiation strategies and tactics.

Our expert team will explore how to improve the outcome of your negotiations by discussing:

  • Cisco market update, including revenues, products, executive changes and competitive positioning
  • How Cisco is transitioning from hardware-led sales to software-led sales
  • Case study on support fees and enterprise agreement negotiation
  • Case study on strategic relationship agreements and global SmartNet negotiations

Watch now to gain a better understanding of how ISG can lead, support and assist your negotiation efforts.

ISG SmartalkTM Life Science Bot 2.0 and Bot 3.0 – Are You Ready
Mark Davison, Jenn Stein

Has your organization harnessed the power of robotic process or cognitive automation? Do you understand the importance of having an automation strategy or need help developing one?

Join ISG Global Partner, RPA, Mark Davison and ISG Partner Jennifer Stein for a webinar as they share the latest trends and case studies from the convergence of robotic and cognitive process automation, why you need a “bot vision,” and how to scale your automation program. We'll also discuss:

  • Why you need an automation strategy to get where you’re going
  • What the goals of an automation strategy are and what others are doing
  • Where to start your automation strategy

Register now to learn how ISG can lead, support and assist your automation efforts.

Travel Industry Trends and Predictions
Scott Sanders, Ajay Paul, David

Digitization has brought massive change to the travel and transportation industry, from the way travelers research information to the way they book transportation and lodging. Disruptors have created entirely new business models that challenge traditional, regulated businesses all over the world.

If you’re having trouble understanding where to focus your efforts, where the quick win/cost savings are or how to use those savings to fund your digital strategy, ISG can help. Join our experts for a one-hour webinar identifying the top five trends that are impacting travel companies for 2018.

We’ll also discuss sourcing implications of these trends and how they will drive the digital strategy across the enterprise, as well as the impact on IT strategy and service delivery.

2018 Predictions for the Digital Retail Journey
Michael Witty

This webinar provide 2018 industry predictions and insight into the retail digital journey:

  • What matters today – ISG's Retail/CPG Team will disclose our 2018 retail predictions and provide supporting data from our quarterly ISG Index™ report
  • What matters tomorrow – Key takeaways from the 2018 NRF Big Show

Getting the Most Out of Your Microsoft Negotiations
ISG Software Advisory Team

Are you planning to negotiate end-of-year Microsoft deals? Are you sorting through options associated with retained Software Assurance (SA), transition to Office 365 productivity and security services, inclusion of Azure and overall time to value for online services deployment? Arm yourself with the most effective negotiation strategies and tactics.

Join our expert team for a webinar exploring how to improve the outcome of your negotiations. We’ll discuss:

  • Microsoft market update, including revenues, products, pricing, executive changes and competitive positioning
  • How Microsoft is “pushing” into new and non-traditional markets such as security and telephony
  • Case study on traditional SA renewal with online risk mitigation
  • Case study on Driving Time-to-Value for online services deployment
  • Case study on Microsoft online transition within a broader supplier portfolio (Cisco, EMC, VMware)

Watch now to gain a better understanding of how ISG can lead, support and assist your negotiation efforts.