Thought Leadership

Index Insider | A Lot of IT Isn’t Artificial

Alex Bakker — Fri, 13 Nov 2026 17:23:38 GMT

Hello. This is Alex Bakker with what’s important in the IT and business services industry this week.

If someone forwarded you this briefing, consider subscribing here.

Who Should Own What? GCCs and the New Logic of Enterprise Capabilities

Carolyn Becker — Tue, 10 Nov 2026 23:38:56 GMT

For enterprise leaders, the critical question about global capability centers (GCCs) is not simply where work gets done, but which capabilities to own, how to orchestrate them and how AI changes the equation.

Agentic SAP Needs Accountability Beyond the SLA

Heiko Henkes — Tue, 10 Nov 2026 18:31:33 GMT

Why Responsibility for Business Decisions Belongs in the Sourcing Conversation

Enterprises should not buy an agentic SAP system as an upgrade to an unchanged service contract. When AI agents draft requests for supplier bids or update purchasing records, the enterprise is authorizing software to perform defined business tasks. Business owners must set the limits of that authority and agree with their service providers who will intervene when information conflicts or an action produces an incorrect result. The enterprise retains ownership of the business policy.

Index Insider | Cautious Demand, Rising Headcount

Stanton Jones — Fri, 06 Nov 2026 18:35:45 GMT

Hello. This is Stanton Jones with what’s important in the IT and business services industry this week.

If someone forwarded you this briefing, consider subscribing here.

Six Strategic Priorities Shaping the Next Phase of Energy Transformation

Dale Hearn — Tue, 03 Nov 2026 18:45:04 GMT

Global energy enterprises are facing increasing pressure to meet rising demand, while navigating aging infrastructure, security concerns, market volatility and the transition toward a lower-carbon economy. Many factors are contributing to the increasing demand for reliable and affordable energy supplies: industrial expansion, electrification, data-center growth and rising consumption in emerging markets.

Index Insider | Where EMEA Growth Is Holding Up

Stanton Jones — Fri, 30 Oct 2026 18:05:28 GMT

Hello. This is Stanton Jones and Sunder Sarangan with what’s important in the IT and business services industry this week.

If someone forwarded you this briefing, consider subscribing here.

Where Are Banks on the AI Value Ladder?

Marc Harrison — Wed, 28 Oct 2026 13:59:26 GMT

Banks must always rethink how they can improve business performance and compete more effectively. AI is supercharging that – changing which capabilities banks need to control, how they work with providers and what it takes to realize measurable value.

Index Insider | Where Americas Growth Is Holding Up

Stanton Jones — Fri, 23 Oct 2026 16:12:38 GMT

Hello. This is Stanton Jones and Sunder Sarangan with what’s important in the IT and business services industry this week.

If someone forwarded you this briefing, consider subscribing here.

Index Insider | Why Enterprises Keep Signing Longer Deals

Stanton Jones — Fri, 16 Oct 2026 18:19:14 GMT

This is Stanton Jones with what’s important in the IT and business services industry this week.

If someone forwarded you this briefing, consider subscribing here.

Software Strategy 2030: When Software Stops Being the Product

Dr. Daniel Gerster — Wed, 14 Oct 2026 16:56:26 GMT

AI Is Shifting Enterprise Software from Applications and Seats to Capabilities, Work and Outcomes

For two decades, enterprise software strategy has largely been an application and procurement story: select strategic platforms, negotiate licenses, manage vendors and control the application portfolio. That model is becoming insufficient.