iStock-612642212 jugs

Chemical company gets on board for outsourcing

A deployment and outsourcing strategy future-proofs technology and aligns skeptical stakeholders.


Our multinational specialty chemical client was migrating from a Lotus Notes platform to a Microsoft platform, but the organization had limited outsourcing experience and faced internal resistance.

Imagining IT Differently
Imagining IT Differently

ISG ran the decision process, considering whether to deploy the Microsoft platform on-premises or via private or public cloud. After the private cloud solution was chosen, ISG supported the RFP process, which led to a contract with a Tier 1 service provider.

Future Made Possible

  • Actual savings of $18,000,000, vastly higher than the original target of $4,000,000
  • An agreed set of objectives aligned stakeholders and kept internal delivery team on board
  • Clear outcomes and a realistic view of the business potential from the decision making process
  • Like-for-like RFP process led to a contract with one provider
  • All deadlines met
  • Competitive pressure in the RFP process led to an improved business case that exceeded client expectations