iStock-503537726 lab

Analysis moves big pharma company toward better health

A pharmaceutical giant came to ISG for a check-up to find ways to get in better shape.


A global pharmaceutical company with a huge application landscape consisting of both bespoke applications and system application products had outsourced the development, maintenance and support of these applications for four years. The Tier 1 service provider delivered through offshore personnel. An analysis would reveal places it could get better value.

Imagining IT Differently
Imagining IT Differently

ISG determined global market prices for selected services using its established Market Price Analysis method. Market prices came from the ISG databases, which store information from some 36,000 IT environments on six continents, gathered in 12,000 engagements and from two million current telecom prices.

Future Made Possible

  • ISG compared service-level structures to market standards and found pricing deficits that could be amended.
  • Within months the client had trimmed more than two percent of costs.
  • ISG made recommendations for further shaping the contract.