The ISG Index™ has been assessing and analyzing the state of the global IT services market for the past 17 years, over 67 consecutive quarters. The Index is considered the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. It covers both the traditional, managed services sourcing market as well as the fast-growing as-a-service market.
Stanton Jones, Director and Principal Analyst at ISG Research, has drawn a wealth of insight from the ISG Index™ during his time with the firm. In this episode of the ISG Smartalks™ podcast, he talks with Barry Matthews about the dramatic changes he’s observed in the sourcing industry over the past two decades. They discuss the profound changes to the typical size and length of outsourcing deals, but also how the fundamental business rationale and objectives of outsourcing have transformed during that time, resulting in significant changes to both the structure and focus of traditional and as-a-service providers. Tune in to hear this dynamic discussion about the past, present and future of the sourcing industry.
About the authors
Barry is a Partner at ISG, guiding clients through the rapidly changing world of automation and cognitive computing as it transforms the world of outsourcing and global business services.
Stanton helps enterprise clients maximize the value of their digital investments. He is also lead analyst for the quarterly ISG Index Insider, helping service providers understand how disruptive technologies are transforming the IT services market. Stanton is a recognized expert in emerging technologies and services, and has been quoted in CIO, Forbes and The Times of London.