ISG GovernX®

Turn complexity
into clarity.

Third Party Management
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10k

Third-Party Contracts Managed

1.3m

Deliverables and Obligations Managed Annually

350m

of Accumulated Savings USD for our clients
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On average, companies do not track 75 percent of their deliverables and obligations due to ineffectively managed contracts.

Without transparency, you’re likely missing out on cost savings, access to innovation, compliance, deliverables and obligations. You need a single source of truth to realize the full value of your third-party portfolio.

Change the way you manage your third-party relationships

ISG GovernX® is the first third-party management platform that allows you to proactively optimize the value of your supplier relationshipsmitigate risks and manage the contract lifecycle with speed and agility.

Get control of your third-party environment, improve supplier performance and decrease spend. Leverage ISG’s knowledge and insights borne from more than $460 billion worth of enterprise client-supplier transactions.

 

Get a comprehensive view of market intelligence and supplier performance in a single lens.

Reduce risk and complexity in your third-party relationships.

Automate the entire lifecycle of third-party risk management. Minimize exposure to financial, reputation, operational, and identify risk exposure from your third parties. From onboarding, assessments, and remediations to performance monitoring and reviews, gain efficiency by automating your workflow, integration, and on-going notifications.

Reimagine the way you manage your supplier portfolio.

Maintain insight and oversight of your third-party portfolio. Orchestrate and manage your complex environment of third-party relationships in one easy-to-use dashboard. Automate the day-to-day activities of supplier and contract management to free up more time to spend time on strategic initiatives.

Discover how procurement can enable innovation.

Build more strategic relationships with your suppliers. Govern, prioritize, organize and deliver on the full promise of your supplier portfolio. Perform meaningful analysis on real-time governance data through interactive dashboards that drill directly down into transactional data elements.

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Technologies & Integrations

Leverage the right technologies to be more strategic and efficient in governing all of your contracts and avoiding third-party risk.

Technologies

ISG GovernX® is an innovative managed services and lifecycle management platform leveraging the latest technology from ServiceNow, Automation Anywhere and IBM Watson.

Dashboard

A customized single pane of glass into spend, performance and risks across the organization allows you to drive key business insights, quicker decisions and proactive actions.

Easy Integration

ISG GovernX® is designed with an API-first approach, so it integrates easily with your enterprise environment.

ISG GovernX Features

contract workflow

Contract Lifecycle

GovernX makes it easy for businesses to realize the full business value of their supplier relationships throughout the entire contract lifecycle.  By providing stakeholders with visibility into to all relevant contract, performance and financial information businesses can proactively manage relationships to keep them aligned with the changing needs of the business.

Contract Portfolio

GovernX provides AI-enabled contract data extraction and automated workflow management which are fast, efficient, and provide deep visibility that enable better supplier relationships, risk mitigation and value realization across the entire portfolio.

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governx service levels dashboard third party management

Service Level Performance 

GovernX automatically tracks performance against contracted service levels.  GovernX will automatically validate service levels and computes service level credits and earn backs.  GovernX integrates with client enterprise systems such as ERP, service management systems, and other performance platforms, to enable source performance data intake. 

Invoicing Vendors

GovernX eliminates invoicing errors and discrepancies through automated validation of the invoices against the underlying rates and resource consumption data.  GovernX can upload resource consumption data across services through API integration within the client IT ecosystem.

Invoices
deliverable & obligations

Deliverables & Obligations

GovernX will ensure that all stakeholders are held accountable to their commitments by tracking performance against the contract in real-time through workflow automation that drives proactive review and monitoring of all relevant contract deliverables and obligations.

GovernX® Packages

  EssentialsContract LifecycleThird-Party Risk
Data & InsightsExtract and manage contract meta data & documents   
Analyze contract data, rationalize for savings   
Provide insights on compliance, spend, performance & risk   
ManageEnsure contract compliance and administer change   
Validate and optimize spend, minimize value leakage   
Confirm delivery performance, maximize value of relationship   
Author contracts, proactively manage renewals & terminations   
Assess risk through questionnaires & mitigate risk   
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Want to know more about GovernX®?

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Managing the Risk of Modern Slavery in your Third-party Ecosystem

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The United Nations and international labor organizations estimate that more than 40 million people worldwide are subject to modern slavery, including forced labor, debt bondage, forced marriage, slavery and slavery-like practices and human trafficking. The probability of finding slavery deep in enterprise supplier tiers could be as high as 70 percent. Every enterprise has a legal and ethical obligation to ensure that its supply chain does not contribute to human exploitation.

Legislation in countries around the world is addressing the topic of modern slavery. Germany, Norway, Australia, France, Netherlands, California, and the U.K. have all passed laws that mandate private sector companies to eradicate human exploitation. Very soon, we should expect the rest of the European Union, Canada and Hong Kong to follow.

These new laws require businesses to annually report on how they audit their suppliers for slavery risks, as well as the specific policies, procedures and training they have put in place to verify the integrity of their supply chains, and the latest legislation puts financial penalties behind a failure to do so. As the enterprise supply chain has become more and more complex, knowing what every player in your provider ecosystem is doing has become a challenge.

Many organizations have thousands or even tens of thousands of suppliers—far too many to contemplate mapping and monitoring by hand. Still, they are being held accountable. This is why supplier management that is thorough enough to ensure modern slavery compliance cannot be done without technology. For many companies, this is part of a larger conversation about environment, social and corporate governance (ESG).

Frequently Asked Questions

How can enterprises prepare for modern slavery legislation?  

To comply with the proper reporting and meet the necessary requirements for your government mandate, companies must lay a foundation and then build on it. As with other legislative issues, there must be a mindset of continuous improvement. So just because you get it right once doesn't mean you don't need to keep improving on it. First, create a project team to understand the modern slavery legislation. This is not a one-person job. This team should include legal, finance, risk and representatives from the business. Then you need to develop a modern slavery framework and the appropriate procedures and policies to address the requirements inside the overall risk management framework.

The graphic below shows the five core pillars for effective modern slavery and risk management.

5-Pillars-Modern-Slavery-Advisory 

What can we do to mitigate the risk of modern slavery in our supplier environment?

There are four main steps to follow:

  • Ask for your suppliers’ codes of conduct.
  • Include language in your contract that clearly states we expect you to behave in a certain manner in terms of human exploitation.
  • Introduce these protections into your environment and integrate it into how you do work.
  • Map your suppliers and communicate the message to them, “If you want to continue to do business with us, you have to live up to these standards.”

Is there technology that can help me track third-party risk?

Only a smart technology that is made specifically for this purpose can track your suppliers – and their suppliers – to adequately inform you of the potential risks. In Germany, the legislation refers to both direct and indirect suppliers, so the web of the provider ecosystem can quickly become overwhelming. An effective news and alert mechanism will let you know when a particular organization has been linked to unsavory practices. And, because the market is dynamic, this information gathering must be constant and agile. On top of routine risk management activities, companies need to look at their suppliers’ code of conduct and be prepared to enforce contract clauses that uphold the legislation. Do they have ethical sourcing whistleblower policies? Do they have governance around their enterprise?

What should my organization do if we discover a case of modern slavery in our supply chain?

Alert the authorities of your findings and ensure the laws are being enforced. Intervening yourself could do more harm than good. Stay vigilant in your mapping and monitoring and protect yourself with a sure-fire tracking mechanism going forward.

What can I do to put pressure on our suppliers to eradicate modern slavery?

Companies can deselect the suppliers you know are potentially introducing human exploitation into your supply chain. You can join global associations that are publicly working toward the eradication of modern slavery.

There is a groundswell of activity on this issue from consumers who care about the kinds of brand they support; they are voting with their dollars. But the increasingly complex provider ecosystem means the days of mapping your suppliers with spreadsheets is over. The stakes are too high. To truly get your arms around your supply chain and comply with legislation, you must build a modern slavery framework, make sure your policies are up to date, map your supply chain and stay constantly up to date. Your environment is almost never static, so you must continuously review your provider ecosystem. Have we acquired more suppliers? Have we introduced any more risk into our environment?

How does ISG’s modern slavery advisory and risk management services work?

At ISG, we know that supplier management is crucial to meeting this obligation. We can help you map and monitor your supply chain to ensure compliance and mitigate the risks of modern slavery. By relying on the state-of-the-art third-party risk management platform ISG GovernX® and the proven expertise of our pioneering sourcing advisory, you get the peace of mind that comes with knowing you are doing your part to comply with the latest legislation and eradicate modern slavery.

ISG GovernX automatically sends assessments to evaluate each supplier’s modern slavery framework, reporting, policies and training, and monitors external data feeds for all potential risks within the specific supplier ecosystem and the broader marketplace. Users can add a variety of external Intelligent workflows to identify and categorize each risk, alert the appropriate functions, and trigger automated responses, including targeted risk assessments to the suppliers involved.

ISG’s modern slavery advisory and risk management services are the only solution available today that integrates contract information, strategic relationship management and real-time risk monitoring and alerts to pro-actively mitigate risk.

This article was also published in Supply Chain Management Review.

About the author

Ms. McBlain brings over 25 years’ experience in building and managing vendor management relationships to clients of ISG, including establishing vendor governance frameworks, in-depth knowledge of sourcing policies and practices in a government as well as commercial environment, conducting contract and commercial negotiations and assessing and managing risk within a vendor governance framework.

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