ISG GovernX®

Meet your next supplier management platform.

The only contract lifecycle management platform that leverages more than two decades of real-world transaction data and supplier management experience.

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Invoice Forensics & Spend Analysis

Access the depth of data you need to effectively manage contract performance and spend.

ISG’s Supplier & Contract Management solutions are powered by GovernX, our world-class, end-to-end managed service and lifecycle management SaaS platform. Leveraging the latest technology, it provides a transparent, consolidated and standardized view into contract performance, spend, opportunity and risk across your enterprise contract portfolio.

We developed GovernX to support our Supplier & Contract Management teams, leveraging our deep experience with complex sourcing relationships and our understanding of the challenges and opportunities faced by today’s vendor management and procurement organizations.

Learn more about Supplier & Contract Management advisory solutions

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An intuitive client-tested platform built to handle large and complex portfolios with a high volume of deliverables.

 

$60B

total contract value (TCV) under management
 

13K

solution users
up to

80%

increase in contract compliance within first year of operations

Get a comprehensive view of market intelligence and supplier performance in a single lens.

GovernX gives you the power to manage your entire portfolio of contracts, continuously monitor and evaluate performace, risks and issues, integrating seamlessly with your financial, procurement and other business applications.

Advanced analytics and automation

Advanced analytics and automation

Predictive analytics to help you identify and act on key performance and cost metrics to assure the value of service performance and delivery, build trust and fulfil expectations.

Automate the day-to-day activities of supplier and contract management to free up more time to spend on strategic activities.

centralized real time monitoring

Centralized, real-time monitoring

A customizable dashboard provides a single, comprehensive view into spend, performance and risk across the organization, driving key business insights, quicker decisions and strategic planning.

Make your governance, risk and compliance and vendor management organizations more efficient, enabling close tracking of deliverables and obligations (D&O), to prevent contract value erosion.

mitigate third party risk

Enhanced risk management

Minimum exposure to financial, reputational and operational risk, and identify risk exposure from your third parties.

From onboarding, assessments, and remediations to performance monitoring and reviews, gain efficiency by automating your workflow, integrations and on-going notifications.

easy integration

Easy integration

GovernX is designed to easily integrate with your procurement, service delivery and finance systems.

Platform Highlights

contract workflow

Enjoy a new kind of data-driven relationship management

Are you relying on data from your suppliers to analyze performance? With GovernX, you can do better. Manage and measure relationships objectively, and rely on facts for decision-making rather than subjective perceptions.

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Benefit from exceptional contract lifecycle visibility

By providing stakeholders with visibility into all relevant contract, performance and financial information, organizations can proactively manage relationships to keep them aligned with the changing needs of the business.

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deliverable & obligations

Automate your contract portfolio management workflow

AI-enabled contract data extraction and automated workflow management provide deep visibility that improves value realization across the entire contract portfolio.

contract workflow

Track detailed service level performance data automatically

Automatically track performance against contracted and internal service agreements, validate service levels and compute service level credits and earn backs.

invoice management

Maximize invoice management efficiency

Eliminate invoicing errors and discrepancies through automated validation of invoices against  underlying rates and resource consumption data.

deliverable & obligations

Monitor hundreds of deliverables and obligations in real time

Track performance against contracts in real-time through workflow automation that drives proactive review and monitoring of all relevant contract deliverables and obligations.

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Managing the Risk of Modern Slavery in your Third-party Ecosystem

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The United Nations and international labor organizations estimate that more than 40 million people worldwide are subject to modern slavery, including forced labor, debt bondage, forced marriage, slavery and slavery-like practices and human trafficking. The probability of finding slavery deep in enterprise supplier tiers could be as high as 70 percent. Every enterprise has a legal and ethical obligation to ensure that its supply chain does not contribute to human exploitation.

Legislation in countries around the world is addressing the topic of modern slavery. Germany, Norway, Australia, France, Netherlands, California, and the U.K. have all passed laws that mandate private sector companies to eradicate human exploitation. Very soon, we should expect the rest of the European Union, Canada and Hong Kong to follow.

These new laws require businesses to annually report on how they audit their suppliers for slavery risks, as well as the specific policies, procedures and training they have put in place to verify the integrity of their supply chains, and the latest legislation puts financial penalties behind a failure to do so. As the enterprise supply chain has become more and more complex, knowing what every player in your provider ecosystem is doing has become a challenge.

Many organizations have thousands or even tens of thousands of suppliers—far too many to contemplate mapping and monitoring by hand. Still, they are being held accountable. This is why supplier management that is thorough enough to ensure modern slavery compliance cannot be done without technology. For many companies, this is part of a larger conversation about environment, social and corporate governance (ESG).

Frequently Asked Questions

How can enterprises prepare for modern slavery legislation?  

To comply with the proper reporting and meet the necessary requirements for your government mandate, companies must lay a foundation and then build on it. As with other legislative issues, there must be a mindset of continuous improvement. So just because you get it right once doesn't mean you don't need to keep improving on it. First, create a project team to understand the modern slavery legislation. This is not a one-person job. This team should include legal, finance, risk and representatives from the business. Then you need to develop a modern slavery framework and the appropriate procedures and policies to address the requirements inside the overall risk management framework.

The graphic below shows the five core pillars for effective modern slavery and risk management.

5-Pillars-Modern-Slavery-Advisory 

What can we do to mitigate the risk of modern slavery in our supplier environment?

There are four main steps to follow:

  • Ask for your suppliers’ codes of conduct.
  • Include language in your contract that clearly states we expect you to behave in a certain manner in terms of human exploitation.
  • Introduce these protections into your environment and integrate it into how you do work.
  • Map your suppliers and communicate the message to them, “If you want to continue to do business with us, you have to live up to these standards.”

Is there technology that can help me track third-party risk?

Only a smart technology that is made specifically for this purpose can track your suppliers – and their suppliers – to adequately inform you of the potential risks. In Germany, the legislation refers to both direct and indirect suppliers, so the web of the provider ecosystem can quickly become overwhelming. An effective news and alert mechanism will let you know when a particular organization has been linked to unsavory practices. And, because the market is dynamic, this information gathering must be constant and agile. On top of routine risk management activities, companies need to look at their suppliers’ code of conduct and be prepared to enforce contract clauses that uphold the legislation. Do they have ethical sourcing whistleblower policies? Do they have governance around their enterprise?

What should my organization do if we discover a case of modern slavery in our supply chain?

Alert the authorities of your findings and ensure the laws are being enforced. Intervening yourself could do more harm than good. Stay vigilant in your mapping and monitoring and protect yourself with a sure-fire tracking mechanism going forward.

What can I do to put pressure on our suppliers to eradicate modern slavery?

Companies can deselect the suppliers you know are potentially introducing human exploitation into your supply chain. You can join global associations that are publicly working toward the eradication of modern slavery.

There is a groundswell of activity on this issue from consumers who care about the kinds of brand they support; they are voting with their dollars. But the increasingly complex provider ecosystem means the days of mapping your suppliers with spreadsheets is over. The stakes are too high. To truly get your arms around your supply chain and comply with legislation, you must build a modern slavery framework, make sure your policies are up to date, map your supply chain and stay constantly up to date. Your environment is almost never static, so you must continuously review your provider ecosystem. Have we acquired more suppliers? Have we introduced any more risk into our environment?

How does ISG’s modern slavery advisory and risk management services work?

At ISG, we know that supplier management is crucial to meeting this obligation. We can help you map and monitor your supply chain to ensure compliance and mitigate the risks of modern slavery. By relying on the state-of-the-art third-party risk management platform ISG GovernX® and the proven expertise of our pioneering sourcing advisory, you get the peace of mind that comes with knowing you are doing your part to comply with the latest legislation and eradicate modern slavery.

ISG GovernX automatically sends assessments to evaluate each supplier’s modern slavery framework, reporting, policies and training, and monitors external data feeds for all potential risks within the specific supplier ecosystem and the broader marketplace. Users can add a variety of external Intelligent workflows to identify and categorize each risk, alert the appropriate functions, and trigger automated responses, including targeted risk assessments to the suppliers involved.

ISG’s modern slavery advisory and risk management services are the only solution available today that integrates contract information, strategic relationship management and real-time risk monitoring and alerts to pro-actively mitigate risk.

This article was also published in Supply Chain Management Review.

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About the author

Hanne McBlain

Hanne McBlain

Ms. McBlain brings over 25 years’ experience in building and managing vendor management relationships to clients of ISG, including establishing vendor governance frameworks, in-depth knowledge of sourcing policies and practices in a government as well as commercial environment, conducting contract and commercial negotiations and assessing and managing risk within a vendor governance framework.

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