An Open Letter to Outsourcing Service Providers

The success of outsourcing service providers and the success of outsourcing buyers are tightly bound to one another. And while many providers are committed to doing what it takes to ensure both, as a whole, there’s a lot to be desired. Here’s one advisor’s candid opinion of how the industry can do better.

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the blog Informed Outsourcing.