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Case Study

An IT analysis orients insurance firm toward the future

ISG’s discovery of poorly implemented software asset management led to a range of improvement opportunities and significant cost savings for a top insurance firm.


Though its overall software costs were comparable to top performers, this leading insurance firm sought to reduce its overall budget by 5 percent annually. The client tapped ISG to assess its IT infrastructure and telecom operations, review chargeback allocations and build a future-oriented benchmarking program.

Imagining IT Differently
Imagining IT Differently

ISG’s thorough analysis covered the help desk, desktop, storage, contact centers, application hosting, collaboration, and voice and data networking environments. The recommendations ISG made as a result included investing in self-service tools, continued consolidation, integration of service desk teams and other strategies to improve productivity.

Future Made Possible

  • Nearly $20 million in annual cost savings.
  • Simplified the software portfolio and improved productivity.
  • A software asset management initiative that eliminated redundant and unused software to reduce costs in line with world-class standards.