The 2017 ISG Momentum® Market Trends & Insights Service Line Report provides a comprehensive view of market activity, spending levels and contracting trends for leading outsourcing services. ISG’s exclusive data and analysis present a picture of where the market stands and our insight from leading outsourcing advisors and clients provide a preview of where the market is going.
This is the third quarterly report ISG publishes as part of the 2017 ISG Momentum® Market Trends & Insights series. This installment takes an in-depth look at seven leading ITO and BPO service lines: application development & maintenance (ADM), managed network services (MNS), data center, workplace services (formerly referred to as end-user computing, or EUC), human resources outsourcing (HRO), procurement and finance & accounting (F&A). The report also includes separate coverage that examines the state of the market for engineering services outsourcing (ESO), has a section that documents how outsourcing spending is being allocated between traditional and as-a-service delivery, and a chapter that examines the role automation is playing in the market with analysis from the ISG Automation Index™.
Download the Executive Summary