Latest Research articles from ISG

Alorica Claims Its Part of India’s Growing Allure as an Innovation Hub

By Aparna Gajanan Namratha Dharshan

We caught up with Alorica’s CEO Andy Lee and CTO Bhaskar Menon ahead of the company’s launch of its Digital Center of Excellence in Bangalore.

Categories: ISG Provider Lens™ Research

Bridging the Automation Skills Gap

By Amar Changulani

The rapid emergence of automation technologies such as robotic process automation (RPA) has made effective training and upskilling a critical enterprise capability.

Categories: Research

Is Your Business Continuity Management System Keeping Pace with the Speed of Digital?

By Stanton Jones

Cloud and automation are driving once-in-a-generation improvements in productivity and enterprise growth.

Categories: Research

Google Cloud’s Next Act: Scaling Sales Without Losing Its Edge

By Blair Hanley Frank

Google Cloud is massively scaling up its sales, marketing and customer success functions under the leadership of new CEO Thomas Kurian.

Categories: Research

SAP HANA — An Apt Platform for Executing Real-time Analytics for Real-time Businesses

By Akhila Harinarayan

It is a well-known fact that increased adoption of data-generating devices, such as internet of things (IoT), wearables, sensors and connected devices, has led to the creation of massive data repositories across industries and business segments.

Categories: ISG Provider Lens™ Research

Framework Agreement Ideal Meets Cloud Reality

By Stanton Jones

Enterprises regularly use framework agreements that pre-define basic terms and processes to accelerate the contracting process and reduce risk inherent in third-party relationships.

Categories: Research

Atos Acquires Syntel

By Stanton Jones

Paris-based Atos has announced its intent to acquire Michigan-based Syntel for $3.4 billion.

Categories: Research

Dearth of Digital Talent Leads DXC to Luxoft

By Stanton Jones

IT services giant DXC announced in January its $2 billion acquisition of Luxoft, a Switzerland-based product engineering and digital services provider.

Categories: Research

Declining Crude Oil Prices Can Stress Out India-heritage Service Providers

By Avimanyu Basu

The decline in crude oil prices goes hand in hand with the appreciating Indian rupee, which, on the one hand, encourages investors and, on the other, tightens the profit margins of outsourcing/offshoring companies.

Categories: Energy & Utilities ISG Provider Lens™ Research

10 Reasons Why Providers Make Pricing Mistakes in their Bids

By Stanton Jones

A pricing mistake in a bid can cost a supplier millions in lost profits. This creates risk for outsourcing buyers, because once the mistake is identified, the provider will likely try to recoup losses by reducing services or using lower-cost resources.

Categories: Research

Protecting Against the Risks of a Service Provider Merger

By Stanton Jones

How do you manage risk when contracting with a service provider that is being acquired? It depends on the state of the sourcing transaction.

Categories: Research

Service Providers Are Limiting Their Liability

By Stanton Jones

The increased prevalence of cyberattacks combined with new global privacy and data sovereignty requirements is spurring industry and governmental regulators to “name and shame” non-compliant organizations.

Categories: Research

Does Your Service Provider Have Cybersecurity Insurance?

By Amar Changulani

ISG research indicates that cybersecurity spending will be a top priority for enterprises for the next two years. We believe this is a response to the recent increase in high-profile cyberattacks.

Categories: Research

ISG Predicts Global Trends 2019-2020

By Heiko Henkes Ron Exler Blair Hanley Frank

Artificial intelligence (AI)-based automation, cybersecurity, digital ethics and new workplace experiences for employees will be the top technology trends through 2020, based on the consensus of ISG analysts and advisors.

Categories: Research

Even as Dark Economic Clouds Move In, Long-Term Forecast for Sourcing is Sunny

By Steve Hall

Large enterprises appear to be preparing for a downturn in the U.S. during the second half of the year, growth has slowed in Europe and China, and concerns of a broader, global slow-down remain.

Categories: Research

AWS Bolsters Its Cloud Migration Services with CloudEndure Acquisition

By Manoj Chandra Jha

Estimated at around $250 million, the acquisition of CloudEndure is strategically aligned with AWS’ service offerings in cloud transformation.

Categories: ISG Provider Lens™ Research

TCS Puts the Machine Front and Center

By Stanton Jones

TCS’ Machine First ™ approach puts software, rather than people, on the front lines of IT and business process managed services

Categories: Research

ISG Momentum® Market Trends & Insights 2018 Annual Report

By Paul Reynolds

There was widespread strength in the outsourcing market in 2018 with increases in ITO and BPO contract awards, high client-penetration levels, and a moderation in some of the negative long-term trends.

Categories: ISG Momentum® Research

Mobile World Congress 2019 Brings Latest Mobility Technologies to the Enterprise’s Doorstep

By Mrinal Rai

Headlines at the MWC 2019 included the introduction of new-age mobile phones and smart devices and practical use cases for robotics, virtual reality (VR) and machine learning.

Categories: ISG Provider Lens™ Research

Briefing Notes — Birlasoft Explores Core Business Challenges Through Deep Business Learning

By Mrinal Rai

Birlasoft believes businesses need to be better informed about technology potential and should leverage it to identify and address previously unexplored business opportunities.

Categories: Research