The business world is changing amidst a drive towards hybrid work and a new generation entering the market.
This episode of Peering Beyond the Lens with Ken Presti looks at how the work-from-anywhere concept is impacting corporate culture, as well as technology decisions. Ken interviews the lead analyst of the ISG Provider Lens™ report on this topic, Mrinal Rai, to uncover how IT service providers are adjusting to this transition, as well as shifts in technology offerings, new trends, and a new focus on employee experience and satisfaction. The days of working solely from the office are gone, and they’re never coming back. Find out how this report can help you build a successful strategy into the future.
View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-FOW-US-2022/Toc
Meet the hosts
Ken Presti
Ken Presti is a technology industry veteran specializing in the use of high-value market research to help consultants, agents, service providers and vendors to more effectively help their business customers understand and evaluate Information Technologies (IT) strategies in critical sectors such as networking, cloud, security, contact center, unified communications, and telecom. He specializes in combining empirical data with information acquired through industry contacts to fully illustrate technology trends, business model evolution, likely outcomes, and strategies for success.
Ken also has extensive prior experience in news-talk radio and has been featured on a variety of media outlets, including CBS Radio News and Reuters. He’s also been quoted in a variety of business publications, including Forbes.
LinkedIn Profile
Mrinal Rai
Mrinal Rai is Assistant Director and Principal Analyst at ISG and leads research for the future of work and enterprise customer experience. His expertise is in the digital workplace, emerging technologies and the global IT outsourcing industry. He covers key areas around the Workplace and End User computing domain, viz., modernizing workplace, Enterprise mobility, BYOD, DEX, VDI, managed workplace services, service desk and modernizing IT architecture. He also focuses on unified communications collaboration as a service, enterprise social software, content collaboration, team collaboration, employee experience and productivity services and solutions. He has been with ISG for 10+ years and has 16+ years of industry experience. Mrinal works with ISG advisors and clients in engagements related to the digital workplace, unified communications and service desk. He also leads the ISG Star of ExcellenceTM program that tracks and analyzes enterprise customer experience in the technology industry and authors quarterly ISG CX Index reports. He is also the ISG’s official media spokesperson in India.
