ISG Provider Lens™ Study – Digital Workplace of the Future 2019 (Overview)

Region: Global, Pan America, USA, Germany, UK, Pan Europe, Brazil and Australia.

Digital workplace enables clients’ end users to access their enterprise data and applications irrespective of their physical location and the device being used. It covers the entire spectrum of services and solutions focused on end users experience management and improving their productivity.  It typically includes support for devices and applications constituting the workplace including, but not limited to, mobile device and application management, application deployment and accessibility as per roles and access policy, e-mail, peer to peer messaging, unified communication, collaboration services, Level 1/2 technical service desk support, onsite field support, desktop virtualization/desktop-as-a-service, remote support, VIP/executive support, software distribution, patch updates, software upgrades/ migration, IT asset analytics, proactive monitoring, automation capabilities for self-help and other services for enhancing end-user experience in a secured and cost-effective way.

As many top decision-makers recognized, the smartphone, tablet and recently the smart devices revolution, together with apps have changed business models across practically all industries. But the lack of integration with workflows and back-end systems has always been a barrier for mobile productivity. Mobile Enterprise continues to be a major contributor to business productivity beyond devices and communication. To get the full benefit, companies need to start digitizing, mobilizing and automating entire workflows. Therefore, an increasing number of clients are  now looking up to their vendors and service providers for strategic advice on implementing productivity services and solutions. At the heart of all such solutions and offerings is the end user’s persona and an outlook towards enabling human-centric technology.

Due to its growing importance, ISG will evaluate the market for "Digital Workplace of the Future" in 2019 again.

In this independent study, following the format of our Internationally Successful Provider Lens series, ISG sets out to deliver a comprehensive but defensible research program, with clear and extensive evaluation criteria, covering all major digital workplace providers of relevance within global, Pan America, USA, Germany, UK, Pan Europe, Brazil and Australia/NZ.

For active participation or any questions please contact us:


The research phase is between April and May 2018 during which survey, evaluation, analysis and validation will take place. Selected results will be presented to the media in September 2018.

We will roll out the survey on an online platform called Qualtrics. The invites will be sent with links to fill in the responses and submit.

Milestones Beginning
Project Kick-off March, 2018
Survey (questionnaire) April 16, 2018 - May 21, 2018
Sneak previews August 6, 2018
Content provisioning September 13, 2018 
Press release September 20, 2018