ISG Provider Lens™ Study – Engineering Services 2019 (Overview)

Regions: USA and Germany

Engineering Service though is a traditional market but is seeing a lot of transitional changes and major shifts are happening in this space. Throughout the recent years digitalization has changed the way how Engineering Services are conducted and delivered as well as the subject itself since the results of engineering include more and more digital elements. Since ISG Research is focusing in general on areas with a high share of digital elements this study is being conducted for the first time.

The study targets at those Engineering Services where the related digital components (software, data capturing, process control, analytics etc.) are a substantial part of the respective engineering object.

As this is a rather new area there is no well-established structure of classification for this type of services. In a first approach the segmentation used in this study is mainly oriented at the combination of industries with functional aspects, e.g. the industry Automotive combined with the functional aspect Manufacturing/Plant Engineering. Furthermore, this first edition starts with focusing on a number of selected segments that appear to be most impacted by digitalization. Due to the rapid development of the markets most probably in future editions of this study the segments under consideration will be subject to changes.

In this independent study, following the format of our Internationally Successful Provider Lens series, ISG sets out to deliver a comprehensive but defensible research program, with clear and extensive evaluation criteria, covering all major Engineering Services providers of relevance within USA and Germany.


The research phase is between March and June 2018 during which survey, evaluation, analysis and validation will take place. Selected results will be presented to the media in September 2018.

We will roll out the survey on an online platform called Qualtrics. The invites will be sent with links to fill in the responses and submit.

Milestones Beginning End
Launch February, 2018
Survey (questionnaire) March 19, 2018 April 19, 2018
Sneak previews July 16, 2018
Content provisioning August 30, 2018 
Press release September 6, 2018