ISG Digital Case Study Awards™

EMEA Standouts

ProviderClientCase Study Summary
State-of-the-art marketing automation and analytics to grow digital sales and market share

In a highly competitive market, growth for an integrated telecom operator was inhibited by legacy systems. These systems took a long time to launch new campaigns, lacked real-time analytics, and were costly to maintain. In order to find new monetization, they partnered with Comviva to deploy MobiLytix. This decreased the time to launch new campaigns to mere hours, added capability to build detailed customer profiles and to generate personalized contextual sales offers. This next-gen customer value management increased revenue and improved their churn rates by 30 percent.


An infrastructure transformation reduced complexity and boosted the employee experience

Lanxess is a specialty chemical manufacturer who needed to transform their heterogeneous infrastructure to better streamline their operations. They partnered with Infosys to develop a solution which would modernize the client’s workplace and bolster employee experience. Infosys leveraged numerous indigenous automation ideations like PODIUM, Power ROADS etc. that were crafted under the One-Touch Multi-Element 365 Levitation Program for seamless execution and smooth transition to drive productivity gains and elevate the user experience.

Innovative remote banking solution addresses challenge of low-smartphone adoption

An African banking company needed a remote, digital banking solution. They partnered with LTIMindtree to develop a solution which made mobile banking possible in a country with low rates of smartphone usage and high data costs. They developed a solution which used numeric and QR codes to securely transfer money, providing the client with a low-data alternative to a mobile app. This helped the client establish themselves as a leader in their local market.

Innovative data platform supports new energy initiatives and efficiency

The client is a leader in energy production and distribution technology. After spinning off from their parent company, they had a stringent timeline to adopt a new infrastructure under a Transitional Service Agreement. The client took this transition as an opportunity to build a more robust, scalable and cloud-native data platform to meet all current and future data needs and help them become more data-driven. LTIMindtree helped design and and implement a cost-effective, scalable and future-ready Snowflake Cloud Data Platform for reliable real-time reporting and enable advance analytics use cases in future with reduced technical-debt.

Intelligent network operations center improves network availability and reduces operating expenses

Telefonica Germany GmbH was interested in using autonomous networks to address key technology challenges in network operations and management . This would help fulfil its goals in the German telecoms market and its commitment to nationwide 5G. They partnered with Tech Mahindra to improve their network experience with an intelligent Network Operations Centre, a solution that yielded benefits such as a reduced OPEX, and business agility with more options for proactive action.

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