24th June 2021 DCSA Microsite

Australia and New Zealand Standouts

ProviderClientCase Study Summary
App that connects the deaf, hard of hearing, or speech impaired with phone services
Concentrix Tigerspike teamed up with the Australian government to re-platform and upgrade an application that allows deaf or hard-of-hearing citizens to make phone calls. The app connects users with an intermediary who reads typed messages to a third party over the phone and types that person’s responses back. Concentrix Tigerspike worked with an advocacy group while developing the app, to better understand which features should be implemented and prioritized.
AI designed to bring empathy in providing coronavirus related updates to businesses
Probe Group used their Intelligent Outreach AI platform to help a Government agency in Australia communicate with businesses registered in the state. The use of a voicebot at scale without losing any sensitivity was made possible by the use AI to bring empathy to such automated communications in the context of COVID-19.
Digital transformation for a better control over operations
In a collaboration with a leading global integrated oil and gas major, TCS helped its Australian operations realize significant value. This included cost avoidance, failure reduction, increased revenue, OpEx reduction and FTE time saving. The transformation spanned multiple solutions across business, operations, and risk. For instance, a real-time power consumption dashboard improves operating efficiencies and limits power demand exceedance to contractual threshold thereby helping manage regulatory risks efficiently.
Racing (Horse, Harness and Greyhound) App vies to become the “Netflix of Racing”
Hoping to develop the “Netflix of Racing,” TO THE NEW and Sky Racing collaborated to develop “Sky Racing Active” — a streaming platform that lets viewers watch live and on-demand racing. This has helped Sky Racing grow the digital footfall for wagering & entertainment with over 150,000 downloads during the beta launch phase, far exceeding expectations.
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