Accelerated digital transformation is changing the dynamics of procurement in the public sector at a rapid pace. Want to catch up with the key levers and trends in business process outsourcing, transformation solutions and software platforms? Listen in to this episode of ISG’s podcast, Peering Beyond the Lens with Ken Presti. Ken interviews the lead analyst of the ISG Provider Lens™ report on this topic, Bruce Guptill, to find out the price factors, service differentiators, strengths, weaknesses and customer feedback of players in this space – enabling you, as a decision-maker or influencer, to fuel measurable business value. Click on your favorite podcast platform below to explore business process outsourcing and procurement trends in the public sector industry.
View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-US-Public-Sector-BPO-Mar2022/Toc
Ken Presti is a technology industry veteran specializing in the use of high-value market research to help consultants, agents, service providers and vendors to more effectively help their business customers understand and evaluate Information Technologies (IT) strategies in critical sectors such as networking, cloud, security, contact center, unified communications, and telecom. He specializes in combining empirical data with information acquired through industry contacts to fully illustrate technology trends, business model evolution, likely outcomes, and strategies for success.
Ken also has extensive prior experience in news-talk radio and has been featured on a variety of media outlets, including CBS Radio News and Reuters. He’s also been quoted in a variety of business publications, including Forbes.
Bruce Guptill brings more than 40 years of technology business and markets experience and expertise to ISG clients. Beginning with software programming and systems architecture and design, his career path has included business analysis, sales, marketing, and engineering positions in PC reselling, telecommunications and computer networking, electronic commerce and online marketplaces, and software and services – including all major Cloud IT disciplines.
View reports by Bruce