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Momentum® Market Trends & Insights Report® 2016 Service Line Report

by Paul Reynolds
Consulting T2 - Benchmarking TBM

The 2016 Momentum® Market Trends & Insights Service Line Report provides a comprehensive view of market activity, spending levels and contracting trends for leading outsourcing services. ISG’s exclusive data and analysis present a picture of where the market stands, and our insight from leading outsourcing advisors and clients provide a preview of where the market is going.

This is the third quarterly report ISG publishes as part of the 2016 Momentum® Market Trends & Insights series. This installment takes an in-depth look at eight leading ITO and BPO service lines: Application Development & Maintenance (ADM), Managed Network Services (MNS), Data Center, End-User Computing (EUC), Human Resources Outsourcing (HRO), Contact Center Services (CCS), Procurement and Finance & Accounting (F&A). In addition, it provides specialist analysis of the market for Engineering Services and how Cloud Computing and X-as-a-Service offerings are influencing outsourcing contract activity.

Meet the Team

Kapil Puri


Paul Reynolds

Partner and Chief Research Officer

Amit Dengle

Senior Research Manager

John Dickerson

Associate Director of Research Services