ISG Star of Excellence™ - Schedule
The Star of Excellence program is designed to run throughout the year. The global survey will be run from Beginning of May to mid-October 2021. ISG Research will continuously collect “the voice of the customer” throughout 2021.
The Primary Research department of ISG is going to manage the survey against the defined target to receive unbiased answers about customer experience in all important areas of IT sourcing and thus also from a research perspective. During the survey, ISG Research and ISG Provider Lens will benefit from up-to-date results, so that analysts can draw on current survey data as part of their provider assessments (quadrants).