Dianne Smock

Dianne Smock

Partner

Dianne Smock brings more than 30 years of experience in information technology outsourcing (ITO), systems development, operations, strategic planning and organization change to her role as partner in charge of ISG's Organization & Operations practice in the Americas. She is one of ISG's leading experts in the design and implementation of Service Integration solutions, with experience in designing both insourced and outsourced service integration functions. Dianne has proven expertise in leading sourcing engagements from both supplier and client perspectives, with particular experience in implementing governance organization designs and practices for complex multi-supplier environments. Dianne has helped more than 20 ISG clients develop or improve their ability to govern outsourced providers, and is a frequent speaker at global conferences on the subject of service provider governance.