Florian Scheibmayr is the Lead Analyst for Contact Center —Customer Experience studies. He has been working in the technology industry for almost three decades. Florian is responsible for authoring quadrant reports around Contact Center and Customer Experience, Contact Center-as-a-Service market. Besides this Florian helps Brazilian TGT / ISG’s clients with their IT strategy, service provider selection, contracts negotiation, etc. He also works with TGT advisors and clients' requests for strategic Projects in the Digital transformation and Process optimization domain, across several industries, predominantly in Telecom & media, financial services, retail, and utility sectors.