Karen Lacour is a seasoned, strategic consulting manager in the ISG OCM practice with more than 20 years of consulting and IT industry experience. Over the last 18 years, she has focused on leading large-scale global end-user adoption (EUA) projects for Fortune 500 companies. She is a thought leader in the areas of ERP process- and role-education and ERP systems training, partnering with Infor, SAP and other global software vendors. Karen leads diverse teams of onshore and offshore resources responsible for designing, developing and delivering custom end-user training and training communications, utilizing a wide variety of outputs, including video, eLearning and instructor-led training classes. She has industry expertise in numerous sectors, including energy, telecommunications, retail, healthcare and manufacturing, and an MBA with a specialization in finance from the University of Houston.