Tom Kawamoto


Tom has more than 30 years of IT industry experience, 20 of which have been with ISG. While with the firm, he has served more than 125 client engagements around the world. Tom is an expert in benchmarking internal IT operations and outsourcing contracts and has led successful benchmarking engagements for large, global clients in a variety of sectors, including professional services, oil and gas, utilities, pharmaceutical and financial services. Tom is a thought leader in benchmarking, balanced scorecards and service catalogs.