Three Predictions that Will Power the Banking and Financial Services Market in 2023 | ISG

The global economy is both volatile and fragile, with many parts of the world suffering from high inflation, rising interest rates, looming recession and political uncertainty. At an industry level, financial services firms face increasing regulations, fierce competition from new entrants, higher customer expectations and rising levels of technical debt.

But it’s not all doom and gloom. In fact, the impact of the macroeconomic factors on financial institutions is decidedly mixed, with high-performing firms seeing opportunities despite the maelstrom.

It is in this context that I make my annual top three predictions for the Banking & Financial Services (BFS) industry in 2023.

1. Financial institutions will continue to develop new digital products and services.

   For example, in the metaverse, banks and financial services firms will explore and stake their claim as part of their search for new revenue channels, and to offer new investment opportunities in digital assets. Examples of early adopters trying to reach out to new customers via a new medium include JP Morgan’s Onyx Lounge in virtual world Decentraland and HSBC’s investment in The Sandbox. Both are creating innovative brand experiences. Given the hype around token-based economics and the fact that the price of metaverse virtual real estate plots rose by 700% last year, it’s not surprising that the suite of products and services being offered by financial institutions will become increasingly hybrid in nature – physical and virtual – in 2023.

2. Banking as a Service will continue its rapid growth, but there are limits.

   Embedded finance continues to proliferate, particularly for payments-related services including buy-now-pay-later (BNPL) payment plans, because they provide financial institutions with access to previously untapped while enabling the host (for example, a retailer) to offer regulated financial services for the first time. While overall growth may not slow dramatically in 2023, I expect to see some head winds. For example, consumers will start to question the trade-off between convenience and a clear picture of which institution is providing the financial service, so they can make conscious decisions based on their own preferences. By way of illustration, research shows that up to 10% of consumers would actually switch their bank if they are not seen as sufficiently ESG-focused. These consumers will start to demand to know which financial institution is behind the curtain, and this may affect their decision to proceed with a transaction.

3. Global regulators will unlock the door to greater cryptocurrency democratization.
   It is inevitable that, at some point soon, global regulators will come together to better regulate crypto exchanges and cryptocurrency more generally. Although some commentators are observing that the latest crypto exchange collapse at FTX was not due to a lack of regulation (they argue it could have been prevented by enforcing existing fiduciary laws), there is no doubt that one of the main obstacles to widespread adoption of digital currencies is a lack of public trust and confidence. Consumers are not confident the system will protect them in the event of a financial meltdown. Gripping TV shows like “Trust No-One” on Netflix are fun to watch but do little to dispel public concerns about the world of crypto. Even the outline of a globally consistent regulatory framework couched in the language of crypto would go some way to reassuring consumers. Users need to believe it can be a safe form of investment and trading before they will use it. Education about the fact that there is more to cryptocurrencies than just Bitcoin would increase adoption and allow these currencies to become more mainstream.

There is no doubt that 2023 will be a year in which the macroeconomic storms, competitive pressures and new opportunities enabled by emerging technologies will change the financial services industry forever. Leaders of financial institutions should look beyond the chaos, make brave investment decisions and reap the resulting rewards.

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