Latest articles from ISG
We’ve been supporting and observing sourcing relationships for decades, and when we see good ones, we see one common attribute: strong leadership from both the enterprise and provider sides.
After a year of uncertainty and change, organizations are accelerating the move to HR SaaS.
Microsoft announced this week its plans to acquire Nuance Communications, a pioneer in voice recognition and natural language understanding.
The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.
See into the HR-related decisions, service delivery environments and investment priorities of 260 companies around the world.
Network-as-a-Service: Simplifying Operations and Increasing Agility and Scalability within a Flexible Commercial Model
Network service models are being challenged to keep pace with enterprise demands and market perceptions of NaaS have raised new challenges and offered new solutions to the perennial problem of optimizing flexibility, cost, and functionality.
I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.
Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.
ISG prepares a large biopharmaceutical firm for consolidation of its IT functions to one managed-service provider, readying its workers for significant sourcing impacts.
Change is hard and constant, especially if you work in customer service. It’s no wonder the future of the contact center is a moving target.
Benefits have traditionally been and continue to be complex and confusing for employees. In many cases, employees must search and dig for information that may be relevant to them.
For an organization to adopt Agile methodology, it must empower its employees to apply Agile project management methods that embrace change, failure and correction throughout the process.