Latest articles from ISG

Orange Business Services Transformation – Finding the Right Strategy for a Competitive Market

By Jan Erik Aase Heiko Henkes Avimanyu Basu

Orange Business Services (Orange) has been progressing steadily from being a major French enterprise communications and related managed services provider to becoming a global player delivering end-to-end IT and integration services.

Categories: ISG Provider Lens™ Research

India Remains a Potential Sourcing Market for French-based Airbus

By Avimanyu Basu

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

Categories: ISG Provider Lens™ Research Travel and Transportation

IT Automation: The Key to Success is Managing the Change

By Tim Jones

More and more companies are automating their IT workflow with self-help and self-healing tools and executing strategies that increase efficiency, decrease operating costs and improve service performance.

Categories: Consulting

ISG Smartalks™ Podcast Episode 7: The Sourcing Industry – Past, Present and Future

By Barry Matthews Stanton Jones

Insights and Observations from the ISG Index™.

Edge Computing: The New Paradigm in IoT

By Manali De Bhaumik Monica K

Data is the core of connected systems, and service providers are focused on extracting meaningful insights from it to deliver quick action.

Categories: ISG Provider Lens™ Research

The Microsoft Enterprise Agreement: Is it Dynamic Enough for Today’s Enterprises?

By Carlos Alves

​Since the advent of Microsoft Online Services commercial offering, one of the benefits marketed by the software giant was an improvement in the way customers could pay for the service.

Categories: Consulting Software Advisory Services

ISG Index™ : l’outsourcing IT retrouve son niveau de dépenses d’avant 2015 dans la région EMEA

La valeur annuelle des services managés dans la région dépasse 2,7 milliards d’euros pour le second trimestre consécutif.

Categories: Articles

What Enterprises Need to Know About Microsoft’s Latest Licensing Changes

By Blair Hanley Frank Louis Pellegrino Carlos Alves

Enterprises planning to run Windows Server in the cloud outside the bounds of Microsoft Azure are going to have a more complicated situation on their hands come October 1.

Categories: Research

Software Asset Management (SAM) Program Services, GTA

ISG’s SAM Program Services are a managed service offering comprising, consistent with the ITIL definition.

Categories: Public Sector

Software Audits: Rules of Engagement

By Megan Walling

Did you know most major software publishers actually have revenue targets directly tied to auditing their own customers?

Categories: Consulting Software Advisory Services

The Titan Games: Alight Acquires NGA Human Resources

By Julie Fernandez

After more than a decade of speculation about the future for U.K.-based HR provider NGA Human Resources, acquisition by U.S.-based HR provider Alight Solutions is imminent sometime this fall.

Categories: Consulting HR Technology & Delivery Services

An IT Service Provider’s Roadmap for a Successful SAP S/4HANA Transformation

By Kartik Subramaniam

The application and infrastructure requirements of enterprises today present a unique conundrum to IT service providers.

Categories: ISG Provider Lens™ Research

Localization is Key at New Infosys Innovation Center

By John Boccuzzi Jr.

​The Infosys Technology and Innovation Hub in Hartford, Connecticut, shows the provider’s leadership in a movement that other offshore and nearshore service providers will likely follow soon.

Categories: Research Service Providers

What Happened to the Billon-Dollar Deal?

By Stanton Jones

Third-party IT and business process relationships are getting smaller in value and shorter in duration as companies look to prioritize speed over cost reduction.

Categories: Research

Understand RPA Pricing Models When Using Multiple Vendors

By Amar Changulani

RPA software pricing is quickly evolving. Our interactions with clients and vendors indicate that subscription-based pricing is overtaking perpetual licensing as the commercial model of choice.

Categories: Research

The Power of Collaboration in the Workplace

By Ron Exler

Enterprises that can tie revenue increases to their investment in digital technologies are doing so by combining emerging technologies with flexible office spaces to facilitate employee collaboration

Categories: Research

Incremental Application Modernization Eases Digital Transformation

By Ron Exler

Although most enterprises have been working on it for decades, they still struggle with modernizing their legacy applications.

Categories: Research

Industry 4.0: Bridging the Gap between Information Technology and Operational Technology

By Mike Harmon Meredith Bilow

As the manufacturing industry continues to embrace the concept of the digital factory, companies are beginning to look at the lessons learned from Industry 4.0 as a way to gain efficiencies, digitize operations and differentiate themselves.

Categories: Consulting Manufacturing

The Calculus of Adding New Office 365 Functionality

By Louis Pellegrino

If you are like most large Microsoft customers, you have either started or completed your journey to the Office 365 platform.

Categories: Consulting Software Advisory Services

What to Expect from Leadership Changes at Cognizant

By Stanton Jones Sashidharan Balasundaram

New Cognizant CEO Brian Humphries is re-shaping his senior leadership team.

Categories: Research