Latest articles from ISG

ISG Smartalks™ Podcast Episode 11: Digital Leaders - with Dan Hushon, CTO, DXC Technology

By Barry Matthews

Barry Matthews returns in 2020 to inform, inspire and entertain listeners with the first in his “Digital Leaders” series for the ISG Smartalks™ podcast.

Sitel Group: Using Speech and Text Analytics to Unlock Valuable Insights

By Amar Changulani Namratha Dharshan

Sitel Group’s contact center analytics solution called Sitel Insights provides real-time analytics and insights to help agents deliver improved customer experiences and drive better business outcomes.

Categories: Research

Agile Transformation: The Five Steps To Building an Agile Delivery Model

By Bill Segel

Much has been written about the business benefits of being an agile organization. Becoming agile encompasses much more than just technology.

Categories: Consulting

Global sourcing slows in Q4 from record Q3 highs, but digital demand remains robust

By Steve Hall

Perspective matters. I reminded myself of that last quarter when I saw some spectacular performances in the global sourcing market that I knew would be hard to beat.

Categories: Research

Now Is the Time: Upgrade to Automation Anywhere v11 Today

By Tracy Lipasek

The Automation Anywhere Enterprise (AAE) platform is a critical tool many organizations use to support their automation programs and overall effectiveness.

Categories: Consulting Robotic Process Automation (RPA)

What Do Next-gen Storage Services Look Like?

By Cindy LaChapelle

A true digital transformation is a matter of orchestrating multiple moving parts, with no single component transforming in isolation.

Categories: Consulting

Improving the Provider/Client Relationship with OCM and R360

ISG uses organizational change management (OCM) and an ISG Relationship360™ (R360) cycle to help an incumbent IT provider better understand and address the challenges it faces as it approaches contract renewal with a dissatisfied client.

Categories: Consulting Organizational Change Management

Aligning and Transforming a Healthcare System

ISG helps a university health system establish an organizational change management (OCM) program and design the governance structure for a system-wide enterprise resource planning (ERP) and human-resources (HR) software implementation.

Categories: Consulting Organizational Change Management

Evolution statt Revolution: Die zehn wichtigsten IT-Trends in der Assekuranz für 2020

By Michael Kimmig

Der Übergang zur Plattformökonomie und die Vereinheitlichung der Produktportfolios zählen zu den Top-Prioritäten der Versicherungs­wirtschaft.

Categories: Insurance

Weniger ist mehr: Warum jetzt die Zeit reif ist, Versicherungsprodukte einfacher zu machen

By Johanna von Geyr

Die Versicherungswirtschaft steht vor einer massiven Herausforderung: Um die Komplexität der Vergangenheit und die damit einhergehende kosten-intensive Legacy-IT loszuwerden, muss sie ihr Produktportfolio vereinheit-lichen.

Categories: Insurance

Managed Mobility Services: Options for the Most Efficient Support Structure

By John Cawyer

As mobile devices have proliferated across the corporate landscape, organizations are having to rethink the way they manage the mobility services environment across their corporate enterprise.

Categories: Consulting

Expectations of Your HCM SaaS Provider Solution: Part 2

By Mark Bray

This article explores some of the key technical and implementation considerations when selecting a HCM solution.

Categories: Consulting HR Technology & Delivery Services

Touring DXC’s Digital Transformation Center in New Orleans

By Alex Bakker

I toured DXC’s Digital Transformation Center (DTC) in New Orleans to take a look at DXC’s next generation of innovation and development.

Categories: Research

Boosting Agility in Your IT Portfolio Management Process

By Chris VanHoeck

For most IT organizations, portfolio management is the process of vetting and prioritizing the myriad programs and projects that make up the organization’s wish list of work to be done.

Categories: Managed Services Program and Project Management

2019 ISG Momentum® Market Trends & Insights Geography Report

By Paul Reynolds

The Momentum® 2019 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

Categories: ISG Momentum® Research

The Future of Legacy Technology: Preparing for Escalating Software Costs

By Dave Goodman

Though the distributed computing model dominates nearly all of today’s enterprise IT environments, it’s hard to find an organization that doesn’t rely at least in some way on mainframe systems that were put in place many years ago.

Categories: Consulting Software Advisory Services

Smart Contracts: The Future of Contracting

By Cole Flashenberg Jason Stading Patrick Heeks Mike Moore

Like any new technology, blockchain has evolved from an idea, to a market buzzword, and now to a real solution with applications in real business environments.

Categories: Blockchain Consulting

Data Visualization: What Story Does Your Data Tell?

By Doug Bunch Daniel Mataya

In business, knowledge is power – and data visualization helps turn data into knowledge.

Categories: Consulting

ISG Smartalks™ Podcast Episode 10: Celebrating Technology in all its Guises

By Barry Matthews Eleanor Winn Bryn Barlow

A light-hearted retrospective of ISG Smartalks™ 2019

HCL Technologies Delivers Enterprise Digital Workplace Services

By Ron Exler Mrinal Rai

HCL’s workplace business is growing at an impressive clip across solution areas and geographies.

Categories: Research