Latest articles from ISG
The COVID-19 pandemic has spurred a huge surge in the adoption of virtual care systems as doctors overcome lockdowns and work to reduce risk for themselves and their patients.
We’ve been supporting and observing sourcing relationships for decades, and when we see good ones, we see one common attribute: strong leadership from both the enterprise and provider sides.
After a year of uncertainty and change, organizations are accelerating the move to HR SaaS.
Categories: HR Technology & Transformation
Microsoft announced this week its plans to acquire Nuance Communications, a pioneer in voice recognition and natural language understanding.
The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.
See into the HR-related decisions, service delivery environments and investment priorities of 260 companies around the world.
Network service models are being challenged to keep pace with enterprise demands and market perceptions of NaaS have raised new challenges and offered new solutions to the perennial problem of optimizing flexibility, cost, and functionality.
I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.
Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.
ISG prepares a large biopharmaceutical firm for consolidation of its IT functions to one managed-service provider, readying its workers for significant sourcing impacts.
Change is hard and constant, especially if you work in customer service. It’s no wonder the future of the contact center is a moving target.