Latest articles from ISG

ISG Index™: Conséquence de la pandémie, les services managés chutent de 21%, le IaaS augmente de 23% dans la zone EMEA

En France, les services managés ont diminué de 11 % par rapport au trimestre précédent

Categories: Articles

Learning and Development at 33 Times the Speed of Sound!

By John Boccuzzi Jr.

As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!

Categories: Research Travel and Transportation

In-flight Connectivity Market Responds to Increasing Bandwidth Demands

By Avimanyu Basu

Over the last few years, in-flight connectivity (IFC) has been deployed across a significant portion of the global aircraft fleet and gained traction due to the ever-increasing demand for bandwidth.

Categories: Aerospace and Defense ISG Provider Lens™ Research

Leadership in a Pandemic Reality Part Four: Leading with Relationships

By Tammie Pinkston

Making sure your key relationships are healthy is important in the best of times; in a pandemic, it’s even more meaningful.

Categories: Consulting Organizational Change Management

Building a Cybersecurity Mindset – Humans Are as Important as Technology

By Andreas Dietrich Missy Lawrence-Johnston

Cybersecurity is an intrinsic risk management essential that must be built into the core of every employee, product and service.

Categories: Consulting Organizational Change Management

ISG Blockchain Now™ Podcast Episode 4: How to Succeed with Blockchain – the What, Why and Who

By Alex-Paul Manders Jason Stading

An interview with Kim Harrington of Bayer

Categories: Blockchain Podcasts

The New Future for Contact Centers and Facilities Management

By Michael Fullwood Scott Furlong

Businesses and consumers talk about the importance of good customer service. But more and more leading companies are putting greater value on the customer experience.

Categories: Business Advisory Services Consulting

Leadership in a Pandemic Reality, Part Three: Leading with Action

By Tammie Pinkston

Understanding what type of decision-maker you are and whether your type changes under different circumstances can help you lead more confidently.

Categories: Consulting Organizational Change Management

Discover, Improve, Remove: The Trifecta for Your Contact Center

By Wayne Butterfield

Configuring best-of-breed intelligent automation to do what it does best in the contact center can provide ROI in weeks and months – not years.

Categories: Consulting Robotic Process Automation (RPA)

From Digital Native to Digital Naiveté

By Iain Fisher

This e-book describes the steps that enterprises should take to ensure they can move to a flexible working model.

Categories: Consulting

Die Karten werden durchgemischt

By Johanna von Geyr

86 Prozent der Versicherungsunternehmen in Europa erwarten, dass sich das Kundenverhalten nach der COVID-19-Krise verändern wird – zum Teil sogar grundlegend.

COVID-19 Takes Its Toll on Global Sourcing Market in Q2

By Steve Hall

Annual contract value (ACV) for the global combined market (managed services and as-a-service sourcing) dropped 5 percent this quarter, to $13.2 billion, due to a 16 percent decline in managed services.

Categories: Research

Automating @ Scale

By Chip Wagner

Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.

Categories: Consulting Robotic Process Automation (RPA)

Your Captive Service Center Survived the First 100 Days of the Pandemic. Now What?

By Scott Furlong

To respond to a crisis of this size, companies need deep logistical and operational expertise on delivering services globally.

Categories: Business Advisory Services Consulting

How to Think about Zero-Charge Transitions

By Pamela Shoaf

Enterprise IT organizations should carefully evaluate zero-charge transitions in the context of the overall bid as this structure can result in a higher total contract cost.

Categories: Consulting

Embracing a Banking Ecosystem to Transform and Innovate

By Owen Wheatley Sagnik Biswas Aparna Gajanan Paul Reynolds

Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.

Categories: Banking & Financial Services Consulting

British Aerospace Industry Looks to Innovation in Face of Pandemic

By Avimanyu Basu

The COVID-19 pandemic has taken its toll across sectors, with the aerospace industry feeling the impact especially hard.

Categories: Aerospace and Defense ISG Provider Lens™ Research

Future-proofing Your Shared Services Operations

By Scott Furlong

The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.

Categories: Business Advisory Services Consulting

ISG Digital Dish Episode 3: Know Thyself

By Lois Coatney Julie Fernandez Jeanne Cuff Tammie Pinkston

Developing leadership capability through self-awareness

Categories: Podcasts

Executive Order Suspends H-1B Visas Through 2020

By Mrinal Rai Stanton Jones

The decision to suspend H-1B visas is something the IT industry in India has been expecting for the last couple of months.

Categories: Research