Latest articles from ISG

Sourcing IaaS and PaaS: Looking Beyond Discounts

By Kevin Davis

The marketplace for public cloud services including infrastructure-as-a-service or platform-as-a-service has changed how enterprises must negotiate value.

Categories: Consulting Software Advisory Services

Bots and Beyond Episode 16: A Data-Driven Approach to Selling

By Wayne Butterfield

An interview with Scott Lichtenstein, Co-Founder & CEO of BuyerSight.

Categories: Podcasts Robotic Process Automation (RPA)

ISG Imagine Your Future® Podcast – Episode 20: Transformation in Times of Crisis

By Steve Hall Karen Collyer

Interview with Nitin Rakesh of Mphasis.

Categories: Podcasts

Top Digital Transformation Trends in Europe for 2021

By Akhila Harinarayan

With the hope of a COVID-19 vaccine reaching all corners of Europe, technology has played a key role in handling the repercussions of the pandemic for businesses across industries.

Categories: ISG Provider Lens™ Research

How RPA Gives Freight Forwarders a Competitive Advantage

By Abhishek Ganiga

Among the industries that stand to benefit the most from RPA are freight-forwarding and logistics companies that perform the highly complex day-to-day operations of moving shipments domestically and internationally using different modes of transportation.

Categories: Consulting Robotic Process Automation (RPA)

HR Market Pulse: Why You Need a TMO (vs. PMO) for Enterprise Transformation

A Transformation Management Office (TMO) is responsible for driving complex initiatives tied to the senior-most vision and strategy.

Categories: HR Technology & Transformation

Bots and Beyond Episode 15: Improving an Industry while Preserving the Planet

By Wayne Butterfield

An interview with Soren Meyer, CEO of ZeroNorth.

Categories: Podcasts Robotic Process Automation (RPA)

Providing Ongoing Training for a Global Banking Giant

ISG enables one of the world’s best-known banking and financial services companies with a long-term solution for training-development capacity issues and training support for 40,000 new employees.

Categories: Consulting Organizational Change Management

Negotiating with Oracle: Knowing the Rules to Achieve an Optimal Outcome

By John Szente

Structuring a deal with Oracle that delivers an optimal outcome requires a thorough knowledge of its products and a clear understanding of your needs.

Categories: Consulting Software Advisory Services

Scaling Contract Operations with Artificial Intelligence

By Kevin Blackwell

Artificial intelligence (AI) solutions on the market today can help enterprises organize their contracts better.

Categories: Third Party Management

Optimizing the Value of M&As

By Michael Fullwood Kevin Lewis

As merger and acquisition activity continues to ramp up, some companies are discovering they are not meeting the short- or long-term value realizations they initially anticipated.

Categories: Consulting

Managing Supply Chain Challenges in Times of Pandemic

By Ashish Chaturvedi

COVID-19 turned out to be a black swan event that has left the Retail industry scrambling to maintain the supply-demand equilibrium.

Categories: ISG Provider Lens™ Research

From Firefighting to Fighting Fit

By Iain Fisher

When financial institutions support life as we know it, being clear on how to redesign your business model is paramount for stability and growth.

Categories: Consulting

Bots and Beyond Episode 14: Think Broader than Words: The Power of Conversational AI

By Wayne Butterfield

An interview with Robb Wilson, Founder, Lead Designer and Chief Technologist at OneReach.ai.

Categories: Podcasts Robotic Process Automation (RPA)

HR Market Pulse: 5 Areas of Focus for HCM Deployment Readiness

De-risk your HCM implementation and establish the right foundation for success.

Categories: HR Technology & Transformation

Preparing a Top Healthcare Organization for New Employee Systems

ISG combines organizational change management (OCM), training and targeted communications at a well-known healthcare system already dealing with the COVID-19 crisis to ready about 20,000 workers for new employee HR and payroll systems.

Categories: Healthcare Organizational Change Management

ISG INSIGHTS: Enterprise Agility - The Ultimate Shakeup

New technologies, evolving customer preferences and changing employee expectations are challenging established ways of working across all industries.

ISG PREDICTS: The Rush to Enterprise Agility

Many organizations are rushing to become agile.

ISG INSIGHTS: Scaling Business Agility Beyond IT

The strength of a digital organization is not how it conforms to standards but its capability to learn, adapt and execute quicker than the competition.

ISG INSIGHTS: Agility for Resiliency - Going Virtual

What do “post” COVID operating models look like and is your organization prepared for the next stage?