Latest articles from ISG

Are You Getting the Most Out of Your Innovation Fund?

By Garry Stanis

Most outsourcing contracts come with fine print that stipulates extra resources for a so-called innovation fund.

Categories: Consulting

Digital Demand Remains Robust, Even as Broader Market Shows Signs of Slowing

By Steve Hall

Our 3Q19 ISG Index™ showed record global demand this last quarter for cloud-based services.

Categories: Research

Delivering on the Promise – Sourcing Options for Agile Workloads in IT

By Bob Traughber Carol Wright

Agile software development promises faster idea-to-deployment times with continuous improvement in both speed and quality.

Categories: Consulting

Making IT Asset Management Work the Easy Way

By Howard Tuxworth

When IT asset management (ITAM) projects succeed, it’s because they capture and integrate data, not because of a particular ITAM tool.

Categories: Consulting Software Advisory Services

The Fallacy of Discounts in Software Negotiations

By Bill Huber

One of the most common questions enterprises ask about software spend is whether they should benchmark the discounts they receive from software publishers.

Categories: Consulting Software Advisory Services

Refining a Travel Giant’s TBM Model and Processes

ISG engages with a major international travel company to refine its technology business management (TBM) model and processes.

Categories: Consulting Organizational Change Management

Leading a Major U.S. Healthcare Provider through TBM Changes

An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency.

Categories: Consulting Organizational Change Management

The RFP Process: 10 Ways It Has Changed in 10 Years

By Mike McMenamin Cindy Horner

While the traditional process of putting IT or business services out for request for proposal (RFP) is still the most well-worn – and dreaded – path for companies looking to partner with third-party sourcing providers, it isn’t as bad as it once was.

Categories: Consulting

ISG Smartalks™ Podcast Episode 8: Expert Views from Automation’s Front Lines

By Barry Matthews

Four thought-leaders share their perspectives on the future of automation.

Categories: Robotic Process Automation (RPA)

The Success of All Types of Digital Transformation Depends on Organizational Change Management (OCM)

By Meredith Bilow

When companies want to make sure a new digital initiative goes well, they often bring in an organizational change management (OCM) team to help.

Categories: Consulting Organizational Change Management

2019 ISG Momentum® Market Trends & Insights Service Line Report

By Paul Reynolds

An average of nearly 10 outsourcing contracts were signed each day in the first six months of 2019, with both the ITO and BPO segments on a pace to set their single-year contract volume records.

Categories: ISG Momentum® Research

Optimizing Your Sourcing Toolkit for Today’s Market

By Bill Duning John Stafford

The velocity of change in the market continues to accelerate – and it’s the IT and business leaders’ jobs to keep up.

Categories: Consulting

HR Business Process Outsourcing: A Changing Value Proposition

By Steven Resnick

It’s hard to believe it’s been 20 years since the first pioneering HR business process outsourcing (BPO) deals.

Categories: Consulting HR Technology & Delivery Services

DXC Changes the Guard, Moves into Growth Phase

By Ron Exler Stanton Jones

After an extensive search process, DXC Technology’s Board of Directors has appointed Mike Salvino as President and Chief Executive Officer, effective September 11, 2019.

Categories: Research

Stelligent Acquisition Ties Mphasis Development Capabilities to AWS Transformational DevSecOps

By Jan Erik Aase

IT services company Mphasis has a unique pedigree including parent organizations EDS, HP and Blackstone and a dramatic 2018 financial turn-around story that marked its 20th year in operation.

Categories: ISG Provider Lens™ Research

HCL Strengthens its SAP Partnership with the Launch of SAP Cloud Natives Labs in London

By Akhila Harinarayan

HCL recently launched London-based SAP Cloud Natives Labs to focus on client-facing ideation, prototyping and development of new cloud-native solutions.

Categories: ISG Provider Lens™ Research

Expectations of Your HCM SaaS Provider Solution: Part 1

By Mark Bray

Adoption of human capital management (HCM) software-as-a-service (SaaS) solutions continues to rapidly expand across all types and sizes of HR organizations as leadership looks for ways to provide more efficient HR and payroll services.

Categories: Consulting HR Technology & Delivery Services

Orange Business Services Transformation – Finding the Right Strategy for a Competitive Market

By Jan Erik Aase Heiko Henkes Avimanyu Basu

Orange Business Services (Orange) has been progressing steadily from being a major French enterprise communications and related managed services provider to becoming a global player delivering end-to-end IT and integration services.

Categories: ISG Provider Lens™ Research

India Remains a Potential Sourcing Market for French-based Airbus

By Avimanyu Basu

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

Categories: ISG Provider Lens™ Research Travel and Transportation

IT Automation: The Key to Success is Managing the Change

By Tim Jones

More and more companies are automating their IT workflow with self-help and self-healing tools and executing strategies that increase efficiency, decrease operating costs and improve service performance.

Categories: Consulting