Latest articles from ISG

Enterprise Buying Interest in Intelligent Automation Jumps as COVID-19 Lockdown Progresses

By Kevin Blackwell

COVID-19 has every business reevaluating its business operations, repositioning offerings to address current concerns and leveraging fear and doubt about the future in hopes of turning the economic crisis into a benefit.

COVID-19 Sweeps the IT and Business Services Industry into a New World

By Steve Hall

The global pandemic brought an abrupt halt to many of our rising trajectories by the end of the first quarter of 2020.

Categories: Research

Why Is My Automation Program Failing?

By Owen Wheatley

The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.

Categories: Banking & Financial Services Consulting Financial Services Robotic Process Automation (RPA)

The Promise of Automation in a Time of Crisis

By Wayne Butterfield

Some enterprises are looking to automation as a way to address needs across the enterprise, from infrastructure to customer experience.

Categories: Consulting Robotic Process Automation (RPA)

Digitale Transformation und Capability Modell

By Oliver Kremer

Laut Weltwirtschaftsforum wird der gesamtwirtschaftliche Wert der Investitionen in die digitale Transformation bis zum Jahr 2025 die Grenze von 100 Billionen US-Dollar übersteigen.

Managing Offshore Productivity in a Work-from-Home World

By Kevin Blackwell Manjunath Muddarangegowda

The COVID-19 pandemic is causing a thorough reevaluation of business continuity strategy among companies that depend on offshore service centers in places like India, the Philippines and Sri Lanka.

Strategy and Competition in the Platform Economy

By Dario Maisto

How digital platforms can enable growth for your firm and unlock your customer network’s potential.

Categories: Consulting

Enterprise to Home Office - Call Center Conversion in 48 Hours

By Chris Gruenewald

Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.

Categories: Consulting Network Advisory Services

Helping a Gaming and Hospitality Giant Move to New Hotel Systems

ISG uses organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them.

Categories: Consulting Organizational Change Management

COVID-19: Implementing Rapid Cost Takeout

By Bill Huber

The economic fallout of the COVID-19 pandemic is forcing companies of all sizes to reduce expenses and conserve cash and resources.

Categories: Consulting

4me Continues ITSM & SIAM Growth by Keeping Things Simple

By Stanton Jones

4me is an IT service management (ITSM) and service integration and management (SIAM) solution targeted at mid-market companies, enterprises and managed services providers looking for a less complex alternative to ServiceNow and BMC.

Categories: Research

Datamatics: Re-envisioning Finance through Intelligent Solutions

By Amar Changulani

As organizations are undergoing transformation to become more agile and proactive rather than reactive to technology changes, finance functions are under pressure to keep pace with disruptive technologies.

Categories: Research

HCL: Network Innovations from Incubation to Implementation

By Avimanyu Basu

In a digital world, where speed matters and time is scarce, enterprises set out on their digital journey looking to fundamentally change their operating model.

Categories: Research

HCL NetBot Accelerates Enterprise Network Transformation with Closed-loop Automation

By Avimanyu Basu

The conversation in many enterprises about network automation is evolving to include policy-based, orchestration-enabled and artificial intelligence (AI)-driven methodologies.

Categories: Research

Briefing Note: L&T Technology Services Dons the Cybersecurity Advisory Cape to Secure the OT Bulwark

By Avimanyu Basu

Operational technology (OT) can be defined as the suite of hardware and software that monitors and controls the operation of equipment in a manufacturing environment.

Categories: Research

A Checklist to Reduce Security Risk in the Sudden Age of Remote Work

By Doug Saylors

The COVID-19 pandemic has forced internal and service provider employees to immediately work in new ways.

Categories: Consulting

How to Maintain Business Continuity as Providers Shift to a Remote Workforce

Our view is that solving the immediate need with your provider in a rational and logical way is more important than making contractual statements that may trigger enforced waiting periods and potential future litigation.

COVID-19: Top 5 Actions to Deploy Immediately

It’s been a dizzying week and we are only just beginning the new reality of social distancing as millions of people begin working from home.

Infosys BPM: Helping CFOs Digitally Transform the Finance Function

By Amar Changulani

CFOs are under pressure to deliver cost efficiencies while aligning themselves with broader organizational growth strategies.

Categories: Research

Strengthening Your Business Continuity

By Michael Fullwood

The rapid spread of COVID-19 has disrupted economic markets and created profound uncertainty in supply chains and business operations across the globe.

Categories: Consulting