Self-Service IT Benchmarking

ISG Inform

The only IT benchmarking solution that goes beyond cost, combining service quality and personnel productivity to provide a complete picture of your IT landscape.
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Did you know?

Organizations
spend

3.7%

of revenue on IT

Workplace Services
cost organizations

$1,016

per user (USD)

Application
teams are

39.9%

aligned to agile methodologies

Digital initiatives
drove a

5.5%

improvement in customer retention

How do you measure up against your industry peers?

What can Inform do for you?

IT Performance Optimization
Benchmark your organization’s performance across cost, quality, and productivity metrics to identify improvement opportunities.

IT Budget Baselining
Understand where you are today, where you will be in the future, and support chargeback, showback, and portfolio comparisons.

Mergers, Acquisitions, and Divestitures
Identify efficiency opportunities related to your transformation goals and new operating model.

Digital Transformation
Track achievement of digital transformation initiatives and understand your digital maturity, investment level, and business value realization.

How do you measure up against your Industry peers?

Take us for a test run to see what kind of information you could be getting and how that information can help you make better business decisions.

* Questions marked with an asterisk are necessary for a result.

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In $ (ex: $2,000,000)
In $ (ex: $2,000,000)
In $ (ex: $2,000,000)
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Results for:

{{IndustryMetrics.Title}}

IT Spend as % of Revenue

Measures the annual IT budget (opex + capex) for IT infrastructure, application development and maintenance, and IT management services, in-house and externally sourced, as a percentage of annual company revenue.
You {{toPercent(ITAsPercentOfRevenue)}}
Industry {{toPercent(IndustryMetrics.ITSpendRevMean, 2)}}
Min
Max
{{toPercent(IndustryMetrics.ITSpendRevLower)}}
{{toPercent(IndustryMetrics.ITSpendRevUpper)}}
You are:
{{belowAbove(DeltaPercentFromMeanPercentOfRevenue)}}

If your IT spend as a percentage of revenue is more than 5% higher than your industry peers, it could point to more investment in digital transformational activities, a higher proportion of legacy technologies, or more complex applications compared to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.

If your IT spend as a percentage of revenue is more than 5% lower than your industry peers, it could point to limited investment in IT, more efficient IT operations (higher standardization/automation), or a higher leverage of offshore/nearshore resources compared to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.

If your IT spend as a percentage of revenue is within 5% of your industry peers, it could mean you have similar complexity, scale, and efficiency to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers below.

To see how you compare, estimate your company's annual revenue in the form above.

IT Spend Per User

Represents the annual IT spend divided by the total number of users eligible to receive IT services, a high-level unit cost for IT services.

You {{toDollars(ITSpendPerUser)}}
Industry {{toDollars(IndustryMetrics.ITSpendPerUserMeanCY)}}
Min
Max
{{toDollars(IndustryMetrics.ITSpendPerUserLowerCY)}}
{{toDollars(IndustryMetrics.ITSpendPerUserUpperCY)}}
You are:
{{belowAbove(DeltaPercentFromMeanSpendPerUser)}}

If your IT spend per user is more than 5% higher than your industry peers, it could mean more investment in digital transformation activities, a lower number of users (less scale), or more substantial business reliance on IT (higher complexity/innovation) compared to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers below.

If your IT spend per user is more than 5% lower than your industry peers, it could mean your organization has a higher number of users (more scale), more efficient IT operations (higher standardization/automation), or a higher leverage of offshore/nearshore resources compared to in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.

If your IT spend per user is within 5% of your industry peers, it could be your organization has similar complexity, scale, and efficiency to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.

To see how you compare, estimate how many IT users are in your company in the form above.

Cybersecurity Spend as % of IT Spend

Measures the annual cybersecurity spend (inclusive of cybersecurity infrastructure assets and associated service activities) as a percentage of annual IT spend ( inclusive of IT infrastructure, application development and maintenance, and IT management services).
You {{toPercent(CySecSpendPercent)}}
Global Average 5.6%
Min
Max
3.4%
9.5%
Your spend is:
{{belowAboveGlobal(DeltaCySecSpendPercent)}}

If your cybersecurity spend as a percentage of IT spend is more than 5% higher than the global mean, it could suggest a low organizational risk tolerance, recent investment in digital transformation, stricter regulation/compliance requirements, a highly targeted business, significant data breaches within the last 24 months, or a more complex/decentralized organization compared to organizations in your industry.

If your cybersecurity spend as a percentage of IT spend is more than 5% lower than the global mean, it could suggest a high organizational risk tolerance, a lack of cybersecurity investment, or less on-premise infrastructure/applications compared to organizations in your industry.

If your cybersecurity spend as a percentage of IT spend is within 5% of the global mean, it could suggest cybersecurity growth aligned to market trends, effective threat deterrence, or similar cybersecurity capabilities compared to organizations in your industry.

To see how you compare, estimate your company's annual Cybersecurity spend in the form above.

Public Cloud Spend as a % of IT Spend

Measures the annual public cloud spend (inclusive of Hyperscaler spend and associated service activities) as a percentage of annual IT spend (inclusive of IT infrastructure, application development and maintenance, and IT management services).

You {{toPercent(CloudSpendPercent)}}
Global Average 14.3%
Min
Max
4%
32.3%
Your spend is:
{{belowAboveGlobal(DeltaCloudSpendPercent)}}

If your public cloud spend as a percentage of IT spend is more than 5% higher than the global mean, it could suggest a more aggressive cloud migration strategy, greater business requirements for higher scalability and flexibility, a smaller organizational scale, or ineffective demand management/cloud governance compared to organizations in your industry.

If your public cloud spend as a percentage of IT spend is more than 5% lower than the global mean, it could suggest more legacy applications/infrastructure, a lack of cloud investment/migration, lessened business requirements for scalability and flexibility, a larger organizational scale, or greater security/data compliance concerns compared to organizations in your industry.

If your public cloud spend as a percentage of IT spend is within 5% of the global mean, it could suggest a cloud strategy aligned to market trends, effective demand management/cloud governance, or a steady growth/demand curve compared to organizations in your industry.

To see how you compare, estimate your company's annual Cloud Services spend in the form above.

icon-run-title Run

Industry Run Ranges

Min
Mean
Max
{{toPercent(IndustryMetrics.RunLower, 0)}}
{{toPercent(IndustryMetrics.RunMean, 0)}}
{{toPercent(IndustryMetrics.RunUpper, 0)}}

Change

Industry Change Ranges

Min
Mean
Max
{{toPercent(IndustryMetrics.ChangeLower, 0)}}
{{toPercent(IndustryMetrics.ChangeMean, 0)}}
{{toPercent(IndustryMetrics.ChangeUpper, 0)}}

Transform

Industry Transform Ranges

Min
Mean
Max
{{toPercent(IndustryMetrics.TransformLower, 0)}}
{{toPercent(IndustryMetrics.TransformMean, 0)}}
{{toPercent(IndustryMetrics.TransformUpper, 0)}}

Want to know more?

ISG Inform™ Delivers IT Benchmarking

IT Budget Baselining

Understand where your IT costs stand today

Performance Improvement

Track progress on achieving optimization

Target Operating Model

Establish goals to resolve opportunities

 

Want to learn more about ISG's broader benchmarking offerings? Click here.

CIO Dashboard

Cost Efficiency

  • IT Spend as a % of Revenue
  • IT Spend Per User
  • Cost Breakdown by Expenditure Type
  • IT CAPEX vs. IT OPEX
  • IT Run vs. IT Change vs. IT Transform

Level of Service

  • User Satisfaction Score

Staffing Efficiency

  • IT Employee % of Total Employees
  • Employee and Contractor Breakdown
  • Turnover Rate

Dataset Selections

  • Up to 750 unique datasets
  • 30 industries
  • 5 regions
  • 5 revenue sizes

Infrastructure Dashboard

Cost Efficiency

  • Annual Cost per Volume Supported
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure Type

Staffing Efficiency

  • Volume Supported Per FTE
  • Employee and Contractor Breakdown
  • Outsourced %

Level of Service

  • Availability %
  • Utilization %
  • Provisioning Time
  • Recovery Time
  • Incident Response and Resolution Times

Dataset Selections

  • 208 unique datasets
  • 12 technology service areas
  • 5 regions
  • 4 economies of scale

Applications Dashboard

Cost Efficiency

  • Cost Per Hour Worked
  • Cost Per Contact
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure and Application Type

Staffing Efficiency

  • Offshore %
  • Employee and Contractor Breakdown
  • Project Allocation

Level of Service

  • On-Time and On-Budget Delivery %
  • Release Rate and Automated Testing %
  • Average Build Time
  • Enhancements/Defects Per Application
  • Defect Close Rate and Defects by Severity

Dataset Selections

  • 150 unique datasets
  • Development vs. Maintenance
  • 30 industries
  • 5 revenue sizes

Digital Dashboard

Cost Efficiency

  • Digital Spend per Employee
  • Digital Spend as % of Revenue
  • Digital Spend as % of IT Spend
  • Cost Breakdown by Expenditure Type

Staffing Efficiency

  • Digital Employee % of Total Employees
  • Employee and Contractor Breakdown
  • Outsourced %

Level of Service

  • Revenue Growth from Digital Initiatives
  • Customer Retention from Digital Initiatives
  • Decreased Expenses from Digital Initiatives

Dataset Selections

  • Up to 750 unique datasets
  • 30 industries
  • 5 regions
  • 5 revenue sizes

Public Cloud Dashboard

Cost Efficiency

  • Public Cloud Spend as a % of IT Spend
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure Type

Staffing Efficiency

  • Employee and Contractor Breakdown
  • Outsourced %

Level of Service

  • Discount Rates
  • Functional Area Breakdown

Dataset Selections

  • 24 key performance indicators
  • 4 economies of scale

Cybersecurity Dashboard

Cost Efficiency

  • Cybersecurity Spend as a % of IT Spend
  • Cybersecurity Spend Per User
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure Type

Staffing Efficiency

  • Employee and Contractor Breakdown
  • Outsourced %

Level of Service

  • Mean Time to Respond
  • Mean Time to Contain
  • Average Patching Time
  • Systems with High/Medium Vulnerabilities.

Dataset Selections

  • 20 key performance indicators
  • 4 economies of scale
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