Cost Optimization

David Lewis is a seasoned technology research and advisory executive with significant experience helping clients navigate turbulent market conditions and achieve significant and sustainable cost reduction across Technology and Business Operations functions. He works across all industries helping enterprises develop and execute integrated holistic cost optimization strategies that are actionable. His cost optimization work is supported by ISG’s market leading data and delivered rapidly in a self-funding fashion. David has worked with Fortune 1000 companies across industries on large scale transformational initiatives and digital and disruptive technology programs. He has also negotiated and managed sourcing engagements valued in excess of $10B across IT and business process functions. David has a strong track record of developing and maintaining C-suite relationships.

Gaurav has more than 2 decades of experience focused on complex, transformational change across key industries, including Manufacturing, CPG, Energy, Utilities and Lifesciences and has held leading positions driving the change agenda. His experience in establishing business transformation tenets early stage, allow him to envision and define an end state strategy which can be operationalized.

As an ISG Partner, leading the Digital Engineering advisory, towards transformation programs which increasingly are assuming the shape of “Engineering led Digital transformation”, he will focus on building on the strong enterprise advisory & sourcing platform that ISG has and extend it towards the business-driven priorities. Gaurav and his team support both our Industry/Verticals and regions towards our direct-to-client models, including onshore and offshore resources.

Bill Huber is Global Partner – Digital Platforms & Solutions and a well-known thought leader in the field of technology, sourcing and transformation.  In his current role, Bill is the global leader for ISG’s Software Advisory practice, which assists clients in delivering savings, de-risking their software environment, maximizing the business value of their third-party technology investments and accelerating their digital transformations.

Kevin brings more than 30 years of experience implementing and managing all aspects of global business services. He is a multi-disciplined leader with a proven track record working with cross-functional teams to accomplish targeted business objectives. Kevin has helped organizations in North America, Europe and Brazil create operational efficiency and business transformation through shared services, business process improvement, organizational reengineering and sourcing strategy alternatives. Prior to joining ISG, Kevin held positions with Infosys BPO, Everest Group, Metromedia Restaurant Group, Yum Brands and Price Waterhouse. He is a Certified Public Accountant and Charter Global Management Accountant.

For more than a decade at ISG, Rob has led global consulting engagements grounded in complex Information Technology transformation. Rob is recognized as an authority in the ICT industry with experience steeped deeply in Voice and Network technologies, advising in 140+ engagement across the Globe. He brings a seasoned and valued perspective to clients and service providers alike —Rob and his team field the complex ICT projects for ISG.

Anurag Saxena has witnessed the evolution of Software defined Network and Digital Workforce. He has led clients and technology partners through the buying process, transforming businesses and moving them from traditional human workforces to be digitally augmented and enabled enterprises. As a partner of the Firm, Anurag will be part of the Automation business team in the Americas, focused on expanding the footprint of one of ISG’s fastest-growing service lines.

Mr. Tienstra, an ISG Partner, is the Vertical Delivery Lead for the Technology, Retail and Enterprise Business vertical. He is responsible for developing and delivering services to some of the largest consumer products companies in the world including Kraft, P&G, Walgreens, and PepsiCo. He is responsible for all aspects of the delivery of service including developing and maintaining the skills of consultants to more effectively go
to market in the Technology, Retail, and Enterprise business industries.

Carolyn Becker is a knowledgeable ISG advisor who brings great experience to ISGs clients. Her clients benefit from more than eighteen years of experience in various roles and responsibilities within Service Management & Governance (SM&G). Carolyn has delivered advice on all aspects of Target Operating Model (TOM) design and implementation. Furthermore, she advised on sourcing relationships up to a total contract value of US$400 million.

Sam is an experienced consultant of over 12 years with deep subject matter expertise in ISG’s Benchmarking solutions. Starting his career with Compass Management Consulting as a graduate, he has grown with the firm and is now a Principal Consultant in the North European region. Sam is a member of the ISG Strategy Capability giving him unparalleled access to the company's suite of tools and proprietary data assets.

Daniel Gilchrist brings considerable analytical skills, commercial acumen and extensive sourcing expertise to manage client engagements through the full sourcing lifecycle. He has worked across numerous industries, including fast moving consumer goods, resources & utilities, travel & transportation, professional services, government, logistics, education, engineering and BFSI. His breadth and depth of experience has enabled him to hone his analytical skills and stakeholder management to suit varying situations and understand the complex cost drivers and organizational requirements.

Michael Woodley brings extensive experience in his role as a Partner at ISG, having worked within the IT sourcing industry as a client, service provider, and advisor.  Michael has full life-cycle IS sourcing experience including strategy and assessment, strategy execution (transaction management and service transition) and organisational transformation including service integration and supplier management implementation.

Troy Williams leads a team that provides independent governance and advisory services to help clients with their digital transformations. Leveraging ISG’s market leading research and governance tools, Troy helps clients reduce operational costs through enhanced vendor governance, technology sourcing strategies and as a service delivery models, whilst improving customer and employee experience by advising clients on how to digitally transform and leverage data-driven personalization through automation and AI.