Cost Optimization

Julien leads ISG’s digital practice in the South Europe and Middle East Region. Having been involved in more than 80 successful engagements in IT performance assessment and sourcing strategy, Julien brings his clients long-term experience and insight that draws from working with ten of ISG’s largest global clients. His tight focus on achieving business objectives makes him a trusted partner clients can rely on to deliver expert guidance and measurable bottom-line results. Julien has recently led a digital transformation strategy for IT, a hybrid-cloud computing solution design and a big data benchmark for major European corporations. He is fluent in French, English, and Italian.

Carolyn Becker is a knowledgeable ISG advisor who brings great experience to ISGs clients. Her clients benefit from more than eighteen years of experience in various roles and responsibilities within Service Management & Governance (SM&G). Carolyn has delivered advice on all aspects of Target Operating Model (TOM) design and implementation. Furthermore, she advised on sourcing relationships up to a total contract value of US$400 million.

Kevin brings more than 25 years of experience implementing and managing all aspects of global business services. He is a multi-disciplined leader with a proven track record working with cross-functional teams to accomplish targeted business objectives. Kevin has helped organizations in North America, Europe and Brazil create operational efficiency and business transformation through shared services, business process improvement, organizational reengineering and sourcing strategy alternatives. Prior to joining ISG, Kevin held positions with Infosys BPO, Everest Group, Metromedia Restaurant Group, Yum Brands and Price Waterhouse. He is a CPA and Certified Global Management Accountant.

Sam is an experienced consultant of over 12 years with deep subject matter expertise in ISG’s Benchmarking solutions. Starting his career with Compass Management Consulting as a graduate, he has grown with the firm and is now a Principal Consultant in the North European region. Sam is a member of the ISG Strategy Capability giving him unparalleled access to the company's suite of tools and proprietary data assets.

Adrian Ward is part of the EMEA cost optimisation team and helps organisations maximise the value of their IT investments from a contractual, cost and efficiency perspective. He is an experienced IT professional whose operational background ensures IT sourcing transactions and operations are implemented and managed in a manner that not only adds value but is consistent with the client organisation and culture in which they operate. Cognizant of both legacy and emerging technologies, he likes to work with clients to exploit how technologies can be utilised to enhance business value whilst maintaining the benefits of existing services where appropriate.