AI Governance
Build visibility, accountability and measurable outcomes as AI scale across your enterprise.
The Intersection of AI Scale and Enterprise Control
AI is no longer a tool at the edge of the enterprise. It is becoming part of the operating model. It shapes capital allocation, supply chains, customer engagement and decision-making at machine speed.
With AI spend expected to grow by 300% over the next two years, governance investment remains significantly behind. Only 20% of AI initiatives focus on ethical or legal governance frameworks, and just 5% of organizations rate their governance maturity as excellent.
As AI scales, fiduciary exposure scales with it. Boards are no longer satisfied with assurance statements. They expect structured reporting, documented controls and measurable value realization.
AI can scale rapidly. Governance ensures it scales with discipline, transparency and commercial accountability.
ISG helps enterprises establish end-to-end AI governance that delivers visibility, accountability and performance.
The Governance Gap
Without structured oversight, risk scales faster than value.
Most organizations struggle to answer basic questions:
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What AI use cases are live across the enterprise?
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Who owns them and how are they risk-tiered?
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What third-party models and vendors are embedded?
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What regulatory exposure exists?
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What measurable ROI is being delivered?
As AI portfolios grow, four pressure points are emerging.
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The Transparency Gap Reporting is fragmented. Visibility into AI inventory, controls and performance is limited, making it difficult to demonstrate oversight
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Regulatory Pressure Global regulations increasingly require documented governance, explainability and human accountability. This demands more than technical fixes. It requires formal processes and traceability
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Vendor Complexity Reliance on third-party LLMs and AI platforms introduces new IP, SLA and lock-in risks that many enterprises are not structurally prepared to manage
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ROI Shadow Without formal value tracking, AI initiatives consume budget without demonstrating a clear link to measurable business outcomes
A Structured Operating Model for AI Oversight and Value Realization
AI governance is not a framework slide. It's an operating model that must function across your enterprise.
ISG supports clients across three structured intervention areas, each designed to move you from visibility to operational control.
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AI Governance Assessment
AI Governance Assessment
A focused 4–6 week diagnostic to establish a clean baseline
This includes:
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A complete AI use case inventory
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Risk tiering and control maturity mapping
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Third-party AI and vendor exposure assessment
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Regulatory alignment snapshot · Identification of governance gaps and blockers
This is not a policy review. It is a fact-based exposure and readiness analysis.
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Governance Design and Implementation
Governance Design and Implementation
We help you design and operationalize the governance model required to scale AI responsibly.
This includes:
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AI Governance Office structure and decision rights
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Intake and risk-tiering framework
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Control standards and monitoring mechanisms
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Vendor governance integration
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Board-level reporting structure
We translate governance principles into repeatable execution.
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Managed AI Governance
Managed AI Governance
For enterprises that require continuous oversight, ISG provides ongoing governance support.
This includes:
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Portfolio monitoring and drift detection
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Third-party AI risk management
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Control effectiveness validation
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Executive and board reporting
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Continuous regulatory tracking
Governance becomes embedded, not episodic.
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AI Governance Assessment
A focused 4–6 week diagnostic to establish a clean baseline
This includes:
-
A complete AI use case inventory
-
Risk tiering and control maturity mapping
-
Third-party AI and vendor exposure assessment
-
Regulatory alignment snapshot · Identification of governance gaps and blockers
This is not a policy review. It is a fact-based exposure and readiness analysis.
Governance Design and Implementation
We help you design and operationalize the governance model required to scale AI responsibly.
This includes:
-
AI Governance Office structure and decision rights
-
Intake and risk-tiering framework
-
Control standards and monitoring mechanisms
-
Vendor governance integration
-
Board-level reporting structure
We translate governance principles into repeatable execution.
Managed AI Governance
For enterprises that require continuous oversight, ISG provides ongoing governance support.
This includes:
-
Portfolio monitoring and drift detection
-
Third-party AI risk management
-
Control effectiveness validation
-
Executive and board reporting
-
Continuous regulatory tracking
Governance becomes embedded, not episodic.
Many firms advise on AI strategy. Few operationalize governance across intake, deployment and scale.
ISG combines governance operating model expertise, commercial and vendor oversight experience, real-world AI advisory delivery and integrated portfolio visibility capabilities.
We treat AI governance as an enterprise risk and performance discipline, not a compliance checklist.
Featured Insights
Client Stories
Meet Our Team
Abdallah Saadah
Partner
Abdallah Saadah
Abdallah leads the solutions development team for ISG’s Supplier and Contract Management service, GovernX. He takes pride in collaborating with clients to tailor solutions that address their unique business challenges. His focus is on delivering optimal outcomes that help clients achieve their strategic supplier management objectives.
Atul Mishra
Global Delivery Head for GovernX®
Atul Mishra
As Global Delivery Head for GovernX® at ISG, Atul leads the delivery and growth of ISG’s flagship digital governance platform GovernX®, helping Fortune 500 and G2000 clients drive performance, accountability, and value realization across their sourcing and transformation initiatives. He partners closely with business and IT leaders to design and execute governance strategies that align supplier partnerships with enterprise outcomes, using AI-driven insights in performance, financial, contract and relationship management areas.
Kashyap Puranik
Senior Director
Kashyap Puranik
Kashyap offers 18+ years of experience in outsourcing, management consulting, solution design, change management and managing transformation programs. As a trusted advisor Kashyap works with client leaders in the energy, banking, gas and electric and manufacturing industries in creating sustainable solutions to design, manage, optimize and sustain healthy Supplier relationships. He is also the Product owner for ISG GovernX® solution enabling clients effectively to govern & manage all facets of their sourcing relationship (contract, risk, commercial, performance & relationship). Prior to ISG, Kashyap has worked with Accenture, Infosys and IBM managing Transformation, Operations, Organizational Change, Account Management & numerous roles across the globe.
Rekha Acharya
Partner
Rekha Acharya
Rekha Acharya is a Partner in ISG with 20+ years of experience in the Information Technology space and is a trusted advisor to many leaders, including C-Level Executives. Within ISG, she is accountable for the full P&L of ISG’s Governance Business Unit and the oversight of high-impact, strategic client relationships across key enterprise accounts. Rekha is also an angel investor and is recipient of 2023 Dallas Business Journal Women in Technology award.
Tanja Kruse-Jones
Director
Tanja Kruse-Jones
Tanja Kruse-Jones leads ISG’s Supplier Management and Managed Governance Services service lines in EMEA, which provides holistic solutions to complex multi-sourcing environments. Tanja´s focus area of expertise is centered around designing, operationalizing and automating Vendor governance, processes and operations. Tanja has supported many client organizations in optimizing their organizational set up and IT Vendor Management processes to improve client satisfaction, achieve operational excellence and deliver tangible business value. Tanja´s special expertise lies in integrating the people-aspect in transformation initiatives to achieve sustainable results. Tanja has been working in IT consulting for more than 20 years.
Todd Dreger
President, ISG Enterprise Growth, and Chair, ISG GovernX®
Todd Dreger
Todd is President of Enterprise Growth, driving the firm's expansion by creating innovative client solutions across industries and geographies. He also serves as Chair of ISG GovernX®, where he oversees efforts to help clients optimize third-party relationships, enhance supplier performance and reduce bottom-line expenses.
Todd has held several prominent leadership roles within the firm, including Partner and President of ISG GovernX®, IT and Enterprise Platforms, President of ISG Americas Markets—where he led the firm's business development growth—and Chief Marketing and Strategy Officer.
A seasoned business strategist and turnaround expert, Todd brings decades of experience in internal and external sourcing, encompassing all facets of information technology and business processes. His unique perspective stems from roles as a sourcing procurer, service provider and advisor, with a global reach that spans India, Israel, Eastern Europe, Philippines, Greece and the Americas.
Todd holds a bachelor’s degree in strategic management from the University of North Texas and an MBA from the University of Texas at Dallas.