ISG Inform™
The only IT benchmarking solution that goes beyond cost, combining service quality and personnel productivity to provide a complete picture of your IT landscape.
How Do You Measure Up Against Your Industry Peers?
Take us for a test run to see what kind of information you could be getting and how that information can help you make better business decisions.
IT Spend as % of Revenue
If your IT spend as a percentage of revenue is more than 5% higher than your industry peers, it could point to more investment in digital transformational activities, a higher proportion of legacy technologies, or more complex applications compared to organizations in your industry. For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.
If your IT spend as a percentage of revenue is more than 5% lower than your industry peers, it could point to limited investment in IT, more efficient IT operations (higher standardization/automation), or a higher leverage of offshore/nearshore resources compared to organizations in your industry. For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.
If your IT spend as a percentage of revenue is within 5% of your industry peers, it could mean you have similar complexity, scale, and efficiency to organizations in your industry. For further insight, check the proportion of IT spend on run, change, and transform activities against your peers below.
To see how you compare, estimate your company’s annual revenue in the form above.
IT Spend Per User
Represents the annual IT spend divided by the total number of users eligible to receive IT services, a high-level unit cost for IT services.
If your IT spend per user is more than 5% higher than your industry peers, it could mean more investment in digital transformation activities, a lower number of users (less scale), or more substantial business reliance on IT (higher complexity/innovation) compared to organizations in your industry. For further insight, check the proportion of IT spend on run, change, and transform activities against your peers below.
If your IT spend per user is more than 5% lower than your industry peers, it could mean your organization has a higher number of users (more scale), more efficient IT operations (higher standardization/automation), or a higher leverage of offshore/nearshore resources compared to in your industry. For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.
If your IT spend per user is within 5% of your industry peers, it could be your organization has similar complexity, scale, and efficiency to organizations in your industry. For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing.
To see how you compare, estimate how many IT users are in your company in the form above.
Cybersecurity Spend as % of IT Spend
If your cybersecurity spend as a percentage of IT spend is more than 5% higher than the global mean, it could suggest a low organizational risk tolerance, recent investment in digital transformation, stricter regulation/compliance requirements, a highly targeted business, significant data breaches within the last 24 months, or a more complex/decentralized organization compared to organizations in your industry.
If your cybersecurity spend as a percentage of IT spend is more than 5% lower than the global mean, it could suggest a high organizational risk tolerance, a lack of cybersecurity investment, or less on-premise infrastructure/applications compared to organizations in your industry.
If your cybersecurity spend as a percentage of IT spend is within 5% of the global mean, it could suggest cybersecurity growth aligned to market trends, effective threat deterrence, or similar cybersecurity capabilities compared to organizations in your industry.
To see how you compare, estimate your company’s annual Cybersecurity spend in the form above.
Public Cloud Spend as a % of IT Spend
Measures the annual public cloud spend (inclusive of Hyperscaler spend and associated service activities) as a percentage of annual IT spend (inclusive of IT infrastructure, application development and maintenance, and IT management services).
If your public cloud spend as a percentage of IT spend is more than 5% higher than the global mean, it could suggest a more aggressive cloud migration strategy, greater business requirements for higher scalability and flexibility, a smaller organizational scale, or ineffective demand management/cloud governance compared to organizations in your industry.
If your public cloud spend as a percentage of IT spend is more than 5% lower than the global mean, it could suggest more legacy applications/infrastructure, a lack of cloud investment/migration, lessened business requirements for scalability and flexibility, a larger organizational scale, or greater security/data compliance concerns compared to organizations in your industry.
If your public cloud spend as a percentage of IT spend is within 5% of the global mean, it could suggest a cloud strategy aligned to market trends, effective demand management/cloud governance, or a steady growth/demand curve compared to organizations in your industry.
To see how you compare, estimate your company’s annual Cloud Services spend in the form above.
Run
Industry Run Ranges
Change
Industry Change Ranges
Transform
Industry Transform Ranges
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What Can Inform Do For You?
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IT Performance Optimization
Benchmark your organization’s performance across cost, quality, and productivity metrics to identify improvement opportunities.
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IT Budget Baselining
Understand where you are today, where you will be in the future, and support chargeback, showback, and portfolio comparisons.
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Mergers, Acquisitions, and Divestitures
Identify efficiency opportunities related to your transformation goals and new operating model.
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Digital Transformation
Track achievement of digital transformation initiatives and understand your digital maturity, investment level, and business value realization.
Meet Our ISG Inform™ team
Kathy Rudy
Partner & Chief - Data and Analytics, Head of ISG Data, Analytics & Technology Office
Kathy Rudy
Kathy Rudy is Partner and Chief, Data and Analytics, and head of the ISG Data, Analytics and Technology Office. She is responsible for linking all ISG data, analytics and technology capabilities globally to enhance the firm’s data products, develop AI and data-driven consulting assets, and increase our go-to-market effectiveness. She has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Prior to joining ISG in 2000, Kathy was a member of the Unisys team that led the City of Chicago’s transition from internally delivered IT services to an outsourced environment. She holds a bachelor’s degree from Michigan State University.
Sam Barringer
Director
Sam Barringer
Sam Barringer is a results-driven consulting leader with over 17 years’ experience helping organizations maximise the value of their technology investments.
As co-lead of ISG’s EMEA Benchmarking capability, Sam partners with CIOs and CFOs to drive measurable improvements in IT efficiency, effectiveness, and experience.
A firm believer in the Peter Drucker principle — “if you can’t measure it, you can’t manage it” — Sam applies data-driven insights and ISG’s market intelligence to deliver sustainable performance gains and informed investment decisions.
Karen Collyer
Global Lead
Karen Collyer
Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.
Chris Karalis
Director
Chris Karalis
Chris leads ISG Data and Analytics in the Americas and is product owner of ISG Inform, a cloud-based benchmarking platform accessed via ISG’s website. Chris is also responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, results presentations, and project management. He primarily works on Data and Analytics initiatives, performing IT Performance Benchmarks and Market Price Assessments Chris also has supported Strategy, Transaction, and Business Process Outsourcing projects.
Mike Rose
Director
Mike Rose
Mike is currently a Director, co-leading the America’s Data and Analytics Capability and providing strategic direction for ISG’s Holistic Cost Optimization practice. He is an outsourcing and benchmarking expert who is passionate about helping clients with competitiveness, finding strategic supplier partners, and creating global operating capabilities. He leverages his best practice IT outsourcing experience, global organization leadership, and benchmark expertise to help clients across industries achieve their goals.
