How to Deploy AI and Smart Tech to Revolutionize Customer Experience
AI has the potential to revolutionize how companies engage with their customers.
Industries
Retail
Optimize your customer experience and operations with a future-proof operating model and deep data assets.
Digital Drives E-commerce for Modern Retailers
As trends emerge, evolve and fade, you work hard to win and maintain the loyalty of mercurial buyers. Customer personalization, safety and convenience are top of mind, as is the move to ecommerce and omnichannel buying.
Whether you are designing your ecommerce strategy or addressing supply chain or inventory challenges, lean on ISG’s market-leading data to inform your decision-making. ISG can assess your current state operating model and design and create sourcing
strategies to lower your operating costs. We’ll also uncover opportunities for immediate cost optimization and asset monetization to fund customer-facing digital transformation. ISG will work with you to strengthen your internal controls and
improve your overall operational performance so you can focus on what is most important – attracting and keeping customers and building your market share.
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ISG Research
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
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Research
U.S. retail and CPG success hinges on data-driven agility and prioritizing both customers and workers
The U.S. retail sector is at a crossroads. Regulatory changes, evolving consumer expectations, and rapid technological advancements continue reshaping the marketplace.
This report summarizes ISG’s analysis of significant regional developments from 2023 through 2025. It offers actionable guidance for retail and consumer packaged goods (CPG) clients seeking technology and services to improve their ability to address critical challenges and operate the business profitably while exploring new ways to do business — and for new businesses entirely.
Research
Retail analytics for differentiation
As competitive differentiation narrows, retailers scramble toward harnessing their data assets to offer improved and personalized customer interactions and stay ahead in the race. However, traditional retail analytics cannot fulfill this completely, and over-the-shelf products promise little to no differentiation. Hence, to thrive, retailers apply their understanding of challenges and business acumen to codevelop tailored AIbased analytics solutions with leading analytics providers to infuse the needed flexibility and ensure rapid responsiveness into their planning, execution and customer processes.
Research
Contact Center & Customer Experience Services Quadrant Report
Learn the market trends and innovative solutions from top service providers, such as remote solutions, enhancing customer engagement and unlocking productivity efficiencies, plus implementing collaboration tools, secure video conferencing and cloud technologies at scale.
Research
Comparing Manufacturing & Plant/Process Engineering Services
Digitalization has changed the way engineering services are conducted and delivered, because engineering includes more and more digital elements. Learn the strengths and weaknesses of service providers in the engineering services market.
Research
Which Digital Customer Experience Services Provider is Right for You?
ISG rated and reviewed 48 top providers in this report across five quadrants. Understand provider strengths and weaknesses and get market trends and insights to make key business decisions.
