As trends emerge, evolve and fade, you work hard to win and maintain the loyalty of mercurial buyers. Customer personalization, safety and convenience are top of mind, as is the move to ecommerce and omnichannel buying.
Whether you are designing your ecommerce strategy or addressing supply chain or inventory challenges, lean on ISG’s market-leading data to inform your decision-making. ISG can assess your current state operating model and design and create sourcing
strategies to lower your operating costs. We’ll also uncover opportunities for immediate cost optimization and asset monetization to fund customer-facing digital transformation. ISG will work with you to strengthen your internal controls and
improve your overall operational performance so you can focus on what is most important – attracting and keeping customers and building your market share.
Recessions have a way of exposing underlying weakness and accelerating organizational changes. In an industry already reeling from disruption, how can you proactively prepare for what’s coming next?
Join ISG’s Sunder
Pillai as he outlines how resetting your IT priorities is your first step at Aspire's The Moving Cheese event.
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Learn MoreWhile the world is getting back to business-as-usual, there have been some permanent changes in the retail industry due to changed consumer behavior and expectations.
The global pandemic accelerated e-commerce adoption and saw retailers adapt, in a matter of days, to new sales channels such as buy online pickup in store (BOPIS); curbside pickup; lockers; social commerce; voice commerce; and “buy now, pay later.”
It is estimated that, worldwide, e-commerce sales grew by more than 40 percent in 2021, compared with 2019. By the end of 2023, online retail sales are expected to exceed $6 trillion and contribute to about 21 percent of total worldwide retail sales.
Some of the pandemic-induced consumer behavior changes, such as the upsurge in e-commerce, social commerce, voice commerce, buy-online-pickup-in-store (BOPIS) and buy-online-return-in-store (BORIS), are becoming mainstream, while consumers are returning to brick-and-mortar stores for their usual shopping needs.
Learn the market trends and innovative solutions from top service providers, such as remote solutions, enhancing customer engagement and unlocking productivity efficiencies, plus implementing collaboration tools, secure video conferencing and cloud technologies at scale.
Digitalization has changed the way engineering services are conducted and delivered, because engineering includes more and more digital elements. Learn the strengths and weaknesses of service providers in the engineering services market.
ISG rated and reviewed 48 top providers in this report across five quadrants. Understand provider strengths and weaknesses and get market trends and insights to make key business decisions.
