As a Director in ISG’s UKI & NL business, Matt is responsible for strategic client relationships, with a specific focus on Retail and Consumer Packaged Goods clients. He works with clients to drive large scale transformational change through, sourcing, automation and business change programmes to deliver operational efficiency, allowing for redistribution of cost which clients can reinvest in Digital led services.  Additional focus is on revenue uplift through enhanced digital customer experiences and improved speed to market from idea to product – helping understand the technology landscape required to achieve this.

Brian Thompson is a seasoned IT executive with a proven track record heading technology efforts for Mindtree Ltd., HCL Technologies, HP Enterprise Services/EDS – Consumer Direct, HP/EDS-Ahold, MeadWestvaco Specialty Chemical, Hagemeyer North America, AIG, Cardinal Health Inc. and Empire Blue Cross & Blue Shield. Brian has extensive management experience as CTO and CIO in offshore, near-shore and onshore technology efforts. 

Mike Witty has 25 years of experience assisting retail and consumer product companies define their customer experience and supply chain strategies. He works with large national and multi-national companies to create digital and analytic strategies and to design, integrate and implement technologies to improve both the external customer experience and internal operational efficiency. Mike also partners with clients to lead target operating model transformation initiatives and the rollout of change management programs to mobilize process and organizational change across their environments. 

Jeff Augustin offers more than 28 years of experience in the sourcing industry, including five years as the CIO for professional service firms and 23 years providing IT outsourcing services to global fortune 500 companies. His main areas of expertise include building and launching commercial markets and high visibility alliances for innovative products and technologies.

John Cawyer, a director in ISG’s advisory organization, has over 25 years of experience in the Information Technology industry as both a supplier and an advisor, including 15 years with TPI/ISG. His strong analytical, communication and evaluation skills produce quick understandings of his clients’ needs and effective direction and recommendations. John offers expertise in all aspects of the sourcing evaluation lifecycle ranging from front-end internal cost analysis, strategy and assessments, contract structuring and negotiation, service transition management, contract financial management, and contract restructuring and renegotiations, John has assisted over 40 global and regional clients spanning across North America, Europe, Middle East, Asia Pacific and Latin America. Industries have included financial services, retail, commercial goods & services, manufacturing, telecommunications, energy and travel.

As a leading expert in globalization, Paul advises clients across industries on information technology and digital strategies, optimization and outsourcing. He has deep experience in global operations and creative approaches to business growth, including captive operations, joint ventures, build-operate-transfers, and mergers and acquisitions. He recently helped a global consumer packaged goods organization save more than 40 percent by realigning its captive, joint venture and offshore operational strategies worldwide. Paul also assisted a major retail company redesign its global customer digital model to improve quality and increase transparency for executive decision-making. Prior to ISG, Paul served as CEO of a number of software and technology start-up companies.