Retail

John is based in Dallas, Texas, and is Partner & Practice Leader for ISG’s Consumer Services Business Unit – supporting the retail, CPG, travel, transportation, hospitality, logistics, and enterprise/diversified market sectors.  ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory services firm.

Jeff Augustin has more than 34 years of business experience including 6 years as a Partner in the advisory arena, five years as a CIO for professional service firms, and more than 23 years in providing IT outsourcing (ITO) and business process outsourcing (BPO) services to global Fortune 500 companies. Additionally he pioneered the initial automation strategy for ISG since its emergence in the marketplace. He has worked with hundreds of organizations in a variety of industries and countries. Throughout his 34-year career, Jeff has led sales, service delivery and business operations in Australia, Germany, France, Netherlands, Sweden, Denmark, Hungary, Spain, Brazil, Hong Kong, India, Russia, China, Jamaica, and the UK.

John Cawyer, a director in ISG’s advisory organization, has over 25 years of experience in the Information Technology industry as both a supplier and an advisor, including 15 years with TPI/ISG. His strong analytical, communication and evaluation skills produce quick understandings of his clients’ needs and effective direction and recommendations. John offers expertise in all aspects of the sourcing evaluation lifecycle ranging from front-end internal cost analysis, strategy and assessments, contract structuring and negotiation, service transition management, contract financial management, and contract restructuring and renegotiations, John has assisted over 40 global and regional clients spanning across North America, Europe, Middle East, Asia Pacific and Latin America. Industries have included financial services, retail, commercial goods & services, manufacturing, telecommunications, energy and travel.

Sunder Pillai is based in Dallas, Texas and leads the Retail, CPG and Enterprise Practice for ISG with more than 21 years of experience.1He is an experienced Strategy and IT Consulting Executive with deep experience and expertise throughout the ITO sourcing process. He offers 21 plus years of results-driven IT outsourcing, consulting, digital business strategy and technology services industry leadership experience helping clients, within several industries, achieve their desired business outcomes.