Pandemic Heightens Demand for Warehouse Automation
In the wake of the COVID-19 pandemic, the retail market has witnessed a 28 percent surge in e-commerce activities.
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Latest Research articles from ISG
Smart Manufacturing: The Growing Need for Flexibility in 2021
ISG predicts seven major trends will shape the manufacturing industry in 2021.
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Manufacturing
Research
10 Predictions for the Workplace 2021
As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace.
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ISG Provider Lens™
Research
Three Key Applications of Visual AI in Fashion E-commerce
Five years ago, the ways visual artificial intelligence (AI) was being applied in fashion e-commerce was narrow and limited. Now its tentacles spread far and wide.
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ISG Provider Lens™
Research
Salesforce Votes with its (Large) Wallet on Slack in Bid for Outright Enterprise Collaboration Leadership
Clients using both Slack and Salesforce can expect even better functionality in future.
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ISG Provider Lens™
Research
Managed Services Deals: Application-based Pricing Gaining Momentum
Many of ISG’s clients are beginning to look at application-based pricing as an alternative to traditional managed services contract pricing.
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ISG Provider Lens™
Research
Cognizant Plans to Engineer the Modern Business
The overriding theme of Engineering the Modern Business reflects Cognizant’s updated mission as it works to expand its business to a digital transformation technology services partner with a global focus.
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Research
Joined Forces: Deutsche Bahn (DB Systel) Achieves Complete SAP Migration to AWS
ISG got a glimpse of how DB Systel successfully moved its sophisticated SAP ecosystem to the AWS cloud.
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ISG Provider Lens™
Research
Emerging ISVs Can Help Companies Address Customer Experience Needs
Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.
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ISG Provider Lens™
Research
The Power of Market Price Data at Your Fingertips
Cost containment has always been a driving force for IT outsourcing, but in recent years, buyers have begun to focus more on value-added activities like digital enablement.
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Research
Sourcing on the Road to Recovery from COVID-19
The global sourcing industry appears to be on the road to recovery, based on the results of our recent 3Q20 ISG Index™.
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Research
IBM Spins Out Infrastructure Services, a Decisive Move to Focus on Cloud
IBM has taken a much-awaited bold step to revitalize its own growth, and its success will depend on its ability to service this new reality.
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Research
Healthcare Payers Use Digital to Improve Services
ISG has been helping healthcare organizations achieve their goals through rapid cost takeout, organizational change management, digital business model transformation, innovative sourcing solutions and intelligent automation.
With ‘Engage 2025,’ Orange Business Services Evangelizes Digital Transformation
The theme of the Orange Virtual Analyst Days 2020 was the promotion of Engage 2025, a new program in response to the COVID-19 pandemic and the low-touch, high-care digital economy.
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ISG Provider Lens™
Research
An Enterprise Playbook to Identify and Engage Emerging ISVs
Changing business priorities are compelling enterprises to modify the way they procure software and encouraging them to explore beyond the offerings of established SaaS providers.
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Research
Artificial Intelligence in Drug Discovery and Development: Improve Your “Hit Rate” for Successful Projects
Life Science companies have demonstrated a strong appetite for artificial intelligence solutions to support both the drug discovery and drug development processes.
Categories:
Life Sciences
Research
Learning and Development at 33 Times the Speed of Sound!
As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!
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Research
Travel and Transportation
In-flight Connectivity Market Responds to Increasing Bandwidth Demands
Over the last few years, in-flight connectivity (IFC) has been deployed across a significant portion of the global aircraft fleet and gained traction due to the ever-increasing demand for bandwidth.
COVID-19 Takes Its Toll on Global Sourcing Market in Q2
Annual contract value (ACV) for the global combined market (managed services and as-a-service sourcing) dropped 5 percent this quarter, to $13.2 billion, due to a 16 percent decline in managed services.
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Research
British Aerospace Industry Looks to Innovation in Face of Pandemic
The COVID-19 pandemic has taken its toll across sectors, with the aerospace industry feeling the impact especially hard.