Latest Research articles from ISG

Healthcare Payers Use Digital to Improve Services

By Ron Exler Robert (Bob) Krohn

ISG has been helping healthcare organizations achieve their goals through rapid cost takeout, organizational change management, digital business model transformation, innovative sourcing solutions and intelligent automation.

Categories: Healthcare ISG Provider Lens™ Research

With ‘Engage 2025,’ Orange Business Services Evangelizes Digital Transformation

By Jan Erik Aase Heiko Henkes Avimanyu Basu

The theme of the Orange Virtual Analyst Days 2020 was the promotion of Engage 2025, a new program in response to the COVID-19 pandemic and the low-touch, high-care digital economy.

Categories: ISG Provider Lens™ Research

An Enterprise Playbook to Identify and Engage Emerging ISVs

By Namratha Dharshan Aparna Gajanan

Changing business priorities are compelling enterprises to modify the way they procure software and encouraging them to explore beyond the offerings of established SaaS providers.

Categories: Research

Artificial Intelligence in Drug Discovery and Development: Improve Your “Hit Rate” for Successful Projects

By Jennifer Stein Frances Grote John Burnell Aparna Gajanan Paul Reynolds

Life Science companies have demonstrated a strong appetite for artificial intelligence solutions to support both the drug discovery and drug development processes.

Categories: Life Sciences Research

Learning and Development at 33 Times the Speed of Sound!

By John Boccuzzi Jr.

As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!

Categories: Research Travel and Transportation

In-flight Connectivity Market Responds to Increasing Bandwidth Demands

By Avimanyu Basu

Over the last few years, in-flight connectivity (IFC) has been deployed across a significant portion of the global aircraft fleet and gained traction due to the ever-increasing demand for bandwidth.

Categories: Aerospace and Defense ISG Provider Lens™ Research

COVID-19 Takes Its Toll on Global Sourcing Market in Q2

By Steve Hall

Annual contract value (ACV) for the global combined market (managed services and as-a-service sourcing) dropped 5 percent this quarter, to $13.2 billion, due to a 16 percent decline in managed services.

Categories: Research

British Aerospace Industry Looks to Innovation in Face of Pandemic

By Avimanyu Basu

The COVID-19 pandemic has taken its toll across sectors, with the aerospace industry feeling the impact especially hard.

Categories: Aerospace and Defense ISG Provider Lens™ Research

Executive Order Suspends H-1B Visas Through 2020

By Mrinal Rai Stanton Jones

The decision to suspend H-1B visas is something the IT industry in India has been expecting for the last couple of months.

Categories: Research

Airbus’ Realigned Strategy Can Be the Best Response to the European Aerospace Industry’s Distress Signal

By Avimanyu Basu

Airbus needs to align its strategy with the fluctuating dynamics of the aviation industry dictated by the economic, political and social impacts of the COVID-19 pandemic.

Categories: Aerospace and Defense Research

Scaling Digital: 25 Stories of Innovation

ISG launches the third edition of the Digital Case Study Book to identify and publish the top examples of how organizations are currently accelerating the use of digital technologies.

Categories: ISG Momentum® Research

Global Delivery + Cloud Technology: It’s Working!

By Stanton Jones

The global delivery model is now the norm within the $135 billion IT services market, and cloud is so embedded in the way we work we don’t give it a second thought.

Categories: Research

Steps in the Right Direction for Travel, Transportation and Hospitality

By John Westfield

If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?

Categories: Research Travel and Transportation

COVID-19 Sweeps the IT and Business Services Industry into a New World

By Steve Hall

The global pandemic brought an abrupt halt to many of our rising trajectories by the end of the first quarter of 2020.

Categories: Research

4me Continues ITSM & SIAM Growth by Keeping Things Simple

By Stanton Jones

4me is an IT service management (ITSM) and service integration and management (SIAM) solution targeted at mid-market companies, enterprises and managed services providers looking for a less complex alternative to ServiceNow and BMC.

Categories: Research

Datamatics: Re-envisioning Finance through Intelligent Solutions

By Amar Changulani

As organizations are undergoing transformation to become more agile and proactive rather than reactive to technology changes, finance functions are under pressure to keep pace with disruptive technologies.

Categories: Research

HCL: Network Innovations from Incubation to Implementation

By Avimanyu Basu

In a digital world, where speed matters and time is scarce, enterprises set out on their digital journey looking to fundamentally change their operating model.

Categories: Research

HCL NetBot Accelerates Enterprise Network Transformation with Closed-loop Automation

By Avimanyu Basu

The conversation in many enterprises about network automation is evolving to include policy-based, orchestration-enabled and artificial intelligence (AI)-driven methodologies.

Categories: Research

Briefing Note: L&T Technology Services Dons the Cybersecurity Advisory Cape to Secure the OT Bulwark

By Avimanyu Basu

Operational technology (OT) can be defined as the suite of hardware and software that monitors and controls the operation of equipment in a manufacturing environment.

Categories: Research

Infosys BPM: Helping CFOs Digitally Transform the Finance Function

By Amar Changulani

CFOs are under pressure to deliver cost efficiencies while aligning themselves with broader organizational growth strategies.

Categories: Research