​The global economy got a proverbial shot in the arm in the second quarter as COVID vaccines continue to be administered around the world.

Joining the bandwagon of large-scale acquisitions in the contact center and customer experience (CX) industry, Sitel recently announced the acquisition of one of its competitors – U.S.-based contact center provider SYKES.

To fully harness data at the level that modern competitiveness requires, a business needs to become a cognitive enterprise that builds data-driven insight into all its operations.

The reality is many enterprises depend on a complex mix of legacy Operational technology (OT), and connected technology that has created a gap when it comes to security.

The COVID-19 pandemic has spurred a huge surge in the adoption of virtual care systems as doctors overcome lockdowns and work to reduce risk for themselves and their patients.

We’ve been supporting and observing sourcing relationships for decades, and when we see good ones, we see one common attribute: strong leadership from both the enterprise and provider sides.

Microsoft announced this week its plans to acquire Nuance Communications, a pioneer in voice recognition and natural language understanding.

The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.

I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.

Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.

With the hope of a COVID-19 vaccine reaching all corners of Europe, technology has played a key role in handling the repercussions of the pandemic for businesses across industries.

COVID-19 turned out to be a black swan event that has left the Retail industry scrambling to maintain the supply-demand equilibrium.

Our recent ISG Index™ report shows the global market for technology and business services appears to be shrugging off the worst effects of the pandemic and is turning its sights to post-pandemic recovery and growth.

France-based Atos recently announced its intent to buy U.S.-based DXC Technology. If successful, this would be one of the largest acquisitions in the history of the IT services market.

In the wake of the COVID-19 pandemic, the retail market has witnessed a 28 percent surge in e-commerce activities.

ISG predicts seven major trends will shape the manufacturing industry in 2021.

As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace.

Five years ago, the ways visual artificial intelligence (AI) was being applied in fashion e-commerce was narrow and limited. Now its tentacles spread far and wide.

Clients using both Slack and Salesforce can expect even better functionality in future.

Many of ISG’s clients are beginning to look at application-based pricing as an alternative to traditional managed services contract pricing.