Latest Research articles from ISG

4me Continues ITSM & SIAM Growth by Keeping Things Simple

By Stanton Jones

4me is an IT service management (ITSM) and service integration and management (SIAM) solution targeted at mid-market companies, enterprises and managed services providers looking for a less complex alternative to ServiceNow and BMC.

Categories: Research

Datamatics: Re-envisioning Finance through Intelligent Solutions

By Amar Changulani

As organizations are undergoing transformation to become more agile and proactive rather than reactive to technology changes, finance functions are under pressure to keep pace with disruptive technologies.

Categories: Research

HCL: Network Innovations from Incubation to Implementation

By Avimanyu Basu

In a digital world, where speed matters and time is scarce, enterprises set out on their digital journey looking to fundamentally change their operating model.

Categories: Research

HCL NetBot Accelerates Enterprise Network Transformation with Closed-loop Automation

By Avimanyu Basu

The conversation in many enterprises about network automation is evolving to include policy-based, orchestration-enabled and artificial intelligence (AI)-driven methodologies.

Categories: Research

Briefing Note: L&T Technology Services Dons the Cybersecurity Advisory Cape to Secure the OT Bulwark

By Avimanyu Basu

Operational technology (OT) can be defined as the suite of hardware and software that monitors and controls the operation of equipment in a manufacturing environment.

Categories: Research

Infosys BPM: Helping CFOs Digitally Transform the Finance Function

By Amar Changulani

CFOs are under pressure to deliver cost efficiencies while aligning themselves with broader organizational growth strategies.

Categories: Research

Infosys Leads by Example in Simplifying Digital Workplace Services

By Ron Exler Mrinal Rai

The multinational digital services and consulting provider Infosys offers digital workplace services via a broad and evolving strategy.

Categories: Research

Hexaware: Disrupting FAO via Automation

By Amar Changulani

As the CFO’s role is expanding beyond core finance and reporting responsibilities and requires visibility across the entire value chain, the focus of finance and accounting outsourcing (FAO) is shifting from saving costs to impacting business outcomes.

Categories: Research

Verizon Capabilities Ensure Your Network is Integrated into Your Digital Ecosystem

By Margot Wall

ISG believes that an enterprise network must be part of the ecosystem for digital transformation initiatives to be effective.

Categories: Research

Cognizant Intensifies its Salesforce Services for Enterprises

By Ron Exler

The large multinational service provider and consulting company Cognizant offers a comprehensive set of Salesforce services.

Categories: Research

CyberProof Wants to Disrupt the Managed Security Services Market

By Stanton Jones Antoine Viale

The World Economic Forum ranks cyberattacks as the second most concerning risk for businesses globally over the next 10 years.

Categories: Research

WNS: Re-imagining Insurance Through Automation

By Amar Changulani

With the exponential rise of millennial policyholders, insurers are pressurized to transform their customer experience as well as engagement models in this highly competitive industry.

Categories: Research

New Organizational Structure and R&D To Be the Focus for Orange CyberDefense (OCD)

By Kartik Subramaniam

The cyber threat landscape is evolving, and the potential danger and volume of incidents continue to rise.

Categories: ISG Provider Lens™ Research

The Impact of AWS’ ML Solution on Enterprises

By Shashank Rajmane

Amazon Web Services (AWS) has been a prominent platform provider in the machine learning (ML) space and has developed a wide range of products and services around it.

Categories: ISG Provider Lens™ Research

More than Half of Enterprises Are Still in the Early Stages of RPA

By Amar Changulani Tracy Lipasek

​As the automation technology landscape continues to expand, enterprises of all sizes and geographies are working to accelerate their automation programs.

Categories: Research

Zensar Aligns Its Capabilities for Modern Workplace Requirements

Zensar, a $566.9M global technology solutions and service provider with 10,000 employees, touts what it calls a “user first” workplace strategy that ties its workplace services to business outcomes.

Categories: Research

Design for Happiness, A Model that Delivers

By John Boccuzzi Jr.

I had the opportunity to spend an afternoon with Niranjan Ramsunder, the CTO of UST Global, a leading digital technology services company with headquarters in Aliso Viejo, California.

Categories: ISG Momentum® Research

10 Key Predictions for the Workplace in 2020

By Mrinal Rai

As today’s employees expect more and more, we are seeing an increasing proliferation of consumer-grade technologies in the workplace.

Categories: ISG Provider Lens™ Research

Capgemini Focuses on Employee Experience Through Connected Digital Workplace Services

By Ron Exler Mrinal Rai

The large multinational French service provider and consulting company Capgemini offers a comprehensive set of digital workplace services.

Categories: Research

Sitel Group: Using Speech and Text Analytics to Unlock Valuable Insights

By Amar Changulani Namratha Dharshan

Sitel Group’s contact center analytics solution called Sitel Insights provides real-time analytics and insights to help agents deliver improved customer experiences and drive better business outcomes.

Categories: Research