Latest Research articles from ISG

Build the Best Sourcing Services Relationship – Part 2: The Provider Challenge

By Cynthia Batty

We’ve been supporting and observing sourcing relationships for decades, and when we see good ones, we see one common attribute: strong leadership from both the enterprise and provider sides.

Categories: ISG Performex™ Research

Microsoft’s Acquisition of Nuance is About More Than Healthcare

By Blair Hanley Frank

Microsoft announced this week its plans to acquire Nuance Communications, a pioneer in voice recognition and natural language understanding.

Categories: Research

Global Services Sector Remains on a Roll, Following Q2 Pandemic Dip

By Steve Hall

The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.

Categories: Research

Build the Best Sourcing Services Relationship – Part 1: The Enterprise Challenge

By Cynthia Batty

I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.

Categories: ISG Performex™ Research

Provider Marketplace Helps Enterprises Meet New Cybersecurity Challenges

By Kartik Subramaniam

Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.

Categories: ISG Provider Lens™ Research

Top Digital Transformation Trends in Europe for 2021

By Akhila Harinarayan

With the hope of a COVID-19 vaccine reaching all corners of Europe, technology has played a key role in handling the repercussions of the pandemic for businesses across industries.

Categories: ISG Provider Lens™ Research

Managing Supply Chain Challenges in Times of Pandemic

By Ashish Chaturvedi

COVID-19 turned out to be a black swan event that has left the Retail industry scrambling to maintain the supply-demand equilibrium.

Categories: ISG Provider Lens™ Research

Sourcing Market Turning Its Sights to Recovery and Growth

By Steve Hall

Our recent ISG Index™ report shows the global market for technology and business services appears to be shrugging off the worst effects of the pandemic and is turning its sights to post-pandemic recovery and growth.

Categories: Research

Atos Announces Intent to Acquire DXC to Strengthen Its U.S. Presence

By Mrinal Rai

France-based Atos recently announced its intent to buy U.S.-based DXC Technology. If successful, this would be one of the largest acquisitions in the history of the IT services market.

Categories: ISG Provider Lens™ Research Service Providers Technology

Pandemic Heightens Demand for Warehouse Automation

By Ashish Chaturvedi

In the wake of the COVID-19 pandemic, the retail market has witnessed a 28 percent surge in e-commerce activities.

Categories: ISG Provider Lens™ Manufacturing Research Robotic Process Automation (RPA)

Smart Manufacturing: The Growing Need for Flexibility in 2021

By Henning Dransfeld Avimanyu Basu

ISG predicts seven major trends will shape the manufacturing industry in 2021.

Categories: Manufacturing Research

10 Predictions for the Workplace 2021

By Mrinal Rai

As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace.

Categories: ISG Provider Lens™ Research

Three Key Applications of Visual AI in Fashion E-commerce

By Ashish Chaturvedi

Five years ago, the ways visual artificial intelligence (AI) was being applied in fashion e-commerce was narrow and limited. Now its tentacles spread far and wide.

Categories: ISG Provider Lens™ Research

Salesforce Votes with its (Large) Wallet on Slack in Bid for Outright Enterprise Collaboration Leadership

By Mrinal Rai

Clients using both Slack and Salesforce can expect even better functionality in future.

Categories: ISG Provider Lens™ Research

Managed Services Deals: Application-based Pricing Gaining Momentum

By Ashish Chaturvedi

Many of ISG’s clients are beginning to look at application-based pricing as an alternative to traditional managed services contract pricing.

Categories: ISG Provider Lens™ Research

Cognizant Plans to Engineer the Modern Business

By Ron Exler

The overriding theme of Engineering the Modern Business reflects Cognizant’s updated mission as it works to expand its business to a digital transformation technology services partner with a global focus.

Categories: Research

Joined Forces: Deutsche Bahn (DB Systel) Achieves Complete SAP Migration to AWS

By Heiko Henkes Rainer Suletzki

ISG got a glimpse of how DB Systel successfully moved its sophisticated SAP ecosystem to the AWS cloud.

Categories: ISG Provider Lens™ Research

Emerging ISVs Can Help Companies Address Customer Experience Needs

By Namratha Dharshan

Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.

Categories: ISG Provider Lens™ Research

The Power of Market Price Data at Your Fingertips

By Chris Pattacini

Cost containment has always been a driving force for IT outsourcing, but in recent years, buyers have begun to focus more on value-added activities like digital enablement.

Categories: Research

Sourcing on the Road to Recovery from COVID-19

By Steve Hall

The global sourcing industry appears to be on the road to recovery, based on the results of our recent 3Q20 ISG Index™.

Categories: Research