Public Sector
ISG advises government, higher education and public health organizations on the sourcing, technology and oversight decisions behind major programs, from business case to go-live and beyond.
Modernization Without the Overrun
Public budgets are being asked to cover more service with less headroom. Agencies, universities and health systems are running core systems well past their design life while citizen expectations have caught up with what people get from a bank or a retailer. AI has moved out of pilots and into case management, document processing and decision support, and it arrives with governance, transparency and accountability requirements attached. Cyber resilience now sits inside the modernization business case rather than alongside it. Delivery turns on whether the money buys the right system and whether the program reaches go-live in a shape the workforce can use.
ISG helps public sector clients build the business case, run the procurement and negotiate the terms before any money is committed. We stay on the program through design, build, testing and go-live, benchmarking what you pay against real contract data and preparing the workforce for the system that arrives. The result is a program that lands on budget and a service your staff can run from day one.
ISG helps Public Sector Organizations:
Redirect Costs
Budget pressure is permanent and the savings have to come from somewhere other than services. We assess your processes and operations, benchmark what you are paying against current market rates, and find the cost that can come out of contracts, licenses and manual work without touching the front line. We then hold the agreements to what was signed, through the warranty period and into steady state, so the savings in the business case are the ones you actually book.
Modernize Your Technology
ERP and the systems around it decide what your staff can do and how quickly a citizen gets an answer. We work the full cycle, from requirements, business case and budget request through solicitation, evaluation and negotiation, then stay on as independent verification and validation while the integrator builds. The readiness assessments and the training run alongside it, because a system nobody has been prepared for arrives as a problem rather than an improvement. Matchin a real operational need to what the software actually does is where the value is won or lost.
Deliver Responsible AI & Cyber Resilience
AI has moved into case management, document processing and knowledge retrieval, and public bodies are held to a higher standard on governance, transparency and accountability than most buyers. Security has moved with it, out of a separate compliance exercise and into the design of the platform. We help you set the decision rights and controls before you scale, and write the terms that hold a supplier to them. The same applied to cloud migration, where the resilience requriements belong in the architecture and the contract rather than in an assessment after the fact.
Make the Right ERP Decision
Cloud ERP brings current practice for workflow, security, performance and reporting and it joins up finance, HR, procurement and case or student records that have been running apart for years. It also resets how your people work. We review your drivers, test the options against what you actually need, and build the roadmap for the platform or the mix of platforms that fits, using research on what the public sector services market delivers.
Featured Insights
Client Stories
Meet Our Team
Nathan Frey
Partner
Nathan Frey
Nathan has more than 19 years of service to state and local governments in IT and project management with expertise in financial and compliance auditing, human resources, activity-based costing, process improvement services, internal control reviews, project management, and consulting. His work with public sector organizations includes helping them select, acquire and implement ERP systems for finance, procurement and human resources management. Before coming to ISG, Nathan held positions in state government and commercial enterprises, including a Big 5 accounting firm. Nathan is a certified Project Management Professional (PMP) and a licensed CPA in the State of Texas.
Kirk Teal
Partner
Kirk Teal
Kirk Teal is Partner of ISG Public Sector and has over 26 years of public sector experience, including 20 years of experience in the design, development, implementation and support of financial and procurement applications designed for public sector entities. He has expertise in the following functional areas: general ledger, accounts payable, budgetary control, budget preparation, grant and project accounting, purchasing, inventory management, and asset management. Kirk has considerable experience in assisting state and local governments, and institutions of higher education in evaluating ERP software offerings and implementation/integration services firms.
Jill Anderson
Director
Jill Anderson
Jill is an ISG Director and experienced Project Management Professional (PMP) who specializes in providing information technology, governance, project management, strategic advisory services and oversight services to public sector organizations. Her experience includes 20+ years, with 15 years focused on state governments. Jill helps her clients assess their portfolio of complex legacy systems with a myriad of integrations and develop a digital strategy and roadmap to facilitate HR digital transformation and successful service delivery strategies.
She possesses extensive experience working with leadership teams to assess business and organizational needs, formulate strategy, implement technology, facilitate system adoption, reorganize resources and achieve the goals necessary for delivering results. She has managed multiple large, complex initiatives and has worked closely with business executives and government leaders to improve operating efficiency and supportability, reduce costs and enhance revenue and compliance through technology-related initiatives.
Jill is a thought leader and a problem solver. She is passionate about HR, technology and talent management. She listens, seeks to understand, assesses opportunities and works with her clients to strategize, collaborate, instil transparency and empower to achieve their goals and objectives while aligning with their organizational vision and culture transformation.
John Cook
Director
John Cook
John Cook has been a Director in the ISG Public Sector Practice for more than fourteen (14) years, and has over thirty (30) years of proven experience in enterprise application software procurement, analysis, software design, project management, quality assurance, and implementation, with the last eighteen years working on public sector enterprise software projects in an advisory role. His recent public sector experience includes business case and requirements development, RFP authoring and procurement support, ERP vendor evaluation/selection, contract negotiations, cultural change management, and project management/quality assurance responsibility. He has recent experience evaluating software-as-a-service, cloud-based, and hosted systems for clients
Julien Escribe
Partner
Julien Escribe
Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa. He works to make sure that clients are using the right technology to optimize their IT and Network/Telecoms operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.
Mark Fairbank
Director
Mark Fairbank
Mark Fairbank is an accomplished consultant who has led large-scale public and private sector projects implementing ERP functions including financial, procurement, payroll, HR and employee benefits; organizational change management; and shared services design, development and management. Mark has also led ISG teams delivering independent validation and verification (IV&V) to clients. Mark has been employed by state governments of New Hampshire and Massachusetts, where he contributed as a statewide payroll manager, implementation manager, chief financial manager, and general manager. He has over 20 years of experience in project management on large-scale systems integration projects and operations, including solutions offered by CGI, Infor, and Oracle.
Joe Koehn
Director
Joe Koehn
Joe has more than 15 years of leadership experience in the public sector managing Enterprise Resource Planning (ERP) implementations for state and local governments. He is highly proficient in assessing the technological needs of the client and recommending the appropriate ERP solution. He is an expert in creating a project plan and monitoring deliverables, communicating status reports to executive management and training users on new software. In addition, he has authored many solicitation documents for his clients and successfully negotiated software and implementation contracts for numerous public sector clients.
Willo Laurel
Principal Consultant
Willo Laurel
Willo Laurel has over forty (40) years of public sector experience including twenty-six (26) years in the design, development, implementation, customization and support of financial, procurement and human resources applications designed for public sector entities. She has expertise in the following functional areas: general ledger, accounts payable, budgetary control, budget preparation, grant and project accounting, cost allocation, purchasing, inventory control, transportation assets, labor distribution, and payroll. Willo has hands-on experience with CGI Advantage, SAP, Infor, and Oracle PeopleSoft Enterprise, and has evaluated many other first and second tier software packages.
Randy Meek
Partner
Alex Perry
Partner
Alex Perry
Alex Perry is a thought leader in identifying, sourcing, implementing and sustaining pragmatic technology solutions in the public sector industry. He is passionate about leveraging emerging digital solutions to improve services for stakeholders across state and local governments. Focusing on processes before technologies, Alex works with public professionals to identify impactful and lasting process optimization opportunities to unlock the true potential of IT investments. His experience includes strategic planning and development, business analytics strategy, solution development and adoption, ERP planning and optimization, project management, and transformation management. Though he began his career in the public sector as a Business Analytics Director for a large state agency, prior to joining ISG Alex transitioned to consulting as a Director for one of the world’s largest IT and business consulting firms. At ISG, he continues to further his reach and impact by serving government clients across the nation.