Real-time Benchmarking and Price Intelligence for IT, BPO & Network Services
Why ISG?
As the only patented IT price benchmarking and market cost intelligence platform in the industry,ProBenchmark is powered by the largest database of market price points of its kind, gathered from ISG’s advisory and benchmarking businesses.Price monitor your existing outsourcing transactions
Get access to ISG ProBenchmark
Are your IT services market competitive?
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Outsourcing contracts become uncompetitive over time, as services are added and COLA clauses kick in
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Determining price competitiveness using a tripartite cost benchmark analysis is costly, and typically is performed only once every 12 to 18 months
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Most organizations don't know when their contract becomes uncompetitive, or by how much
Instantly know when your contract is uncompetitive
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Ensure contract prices remain competitive over time, given AI, automation and related productivity gains
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Gain at-a-glance dashboard visibility to contract price competitiveness
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Level the playing field when it comes to IT price benchmarking and market price intelligence
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Get timely, accurate and actionable results
Meet Our Team
Chris Pattacini
Partner
Chris Pattacini
Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.
Ayan Banerjee
Senior Principal Consultant
Tera Hayward-Olivas
Analyst
Susan Jones
Senior Consultant
Ruchi Omkar Joshi
Client Success Manager
Andrew Sauter
Director
Andrew Sauter
Andrew Sauter offers 25 years combined consulting, benchmarking, and technical leadership experience. As a Director, Andrew is responsible for the delivery management of all benchmark activities in North and South America and is responsible for the ongoing maintenance of the ProBenchmark models. He is actively involved with model updates leveraging his benchmark and technical expertise to ensure out models reflect the current market conditions and pricing. He is a leader in the benchmark industry and is sought after for benchmarks, operational expertise, and pricing analysis. Andrew’s broad benchmark experience coupled with strong technical skills ensure benchmarks are reflective of the unique operations and needs of the client. He has Corporate IT operations expertise in network, voice, service desk, and workstations support and a diverse background in financial management, audit, IT, and operations.
