Build an enterprise-wide culture of agility and innovation so you can adapt quickly to a changing world.
From architecture to governance, ISG helps you design your target operating model by working with you on each of the below key components to bring the best results.
Product & Service Portfolio and Enterprise Architecture
Defining a portfolio of products and/or services and relevant architectures - all while recognizing that different types of business products, their business value and customer experience needs may drive different delivery models.
Delivery Models & Value Streams
Simplifying workflows across multiple value streams by applying the delivery models that enable the speed to market and business outcomes with the appropriate technology, provider landscape and team topologies necessary.
Organization, Team and Roles
Building organizational constructs that enable a business or customer-centric culture including business-aligned and flexible team environments with new empowered roles created while rationalizing IT services.
Technologies and Platforms
Focusing on the experience of the skilled worker and select platforms, enabling collaboration and free flow of information, and applying automation to repeatable process and flow.
Partner Ecosystem
Creating an ecosystem of partners where scarce skills are available and innovation is shared, engaging culturally across that ecosystem and managing the ongoing relationship.
Workforce Enablement
Acknowledging and enabling workforce talent, culture, and continuous care by fostering a genuine employee engagement experience, employee-driven learning, new and compounding skills, adaptability and accountability.
Governance & Performance
Providing governance of the environment through appropriate controls, visibility of performance, legitimized shared accountabilities and clear decision rights.
Global Capability Center (GCC)
Enterprises are finding this form of operating subsidiary can provide access to top talent, build differentiating business capabilities, and drive transformation, innovation, scalability and business growth.
Make your business agile and resilient – move beyond software development agility and enable business, development and operational workstreams not just to survive but to thrive in environments where competition and customer requirements are constantly changing. ISG can help you design a target operating model (TOM) and partner ecosystem to enable an adaptive organization.
The initial months of a new outsourcing agreement — after signature and before steady state — are critical to the relationship's long-term success and value. But too often, neither party is sufficiently prepared to address the myriad challenges and surprises that arise when services transition to the new service provider. As a result, rather than building a positive foundation for partnership, transition issues sour the relationship. Is your retained organization sized appropriately? Is it prepared to manage work in a new way? How do you ensure your new provider delivers to performance requirements while still maintaining collaboration and innovation? Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.
To be competitive today, enterprises must use technology in ways that will generate the velocity they need to respond to a changing market. But not all business functions move at the same speed.
Enterprise agility allows an enterprise to respond at the right time to the right business functions. When enterprise agility serves as a fundamental principle of your operating model, you have what you need to seize opportunities as you transform into a digital business.
Your partner ecosystem is essential to boosting your capabilities and streamlining global delivery. Contracting external providers where you most need them is key to transformation. But sourcing and transformation ROI and business case realization comes down to how you organize yourself to optimize and leverage those relationships.
ISG can help you design a TOM that makes the most of the latest technology solutions and provider services in the market. DevSecOps and site reliability engineering (SRE) are not enough without persistent team topologies with your providers. You need to structure yourself to achieve continuous business outcomes with your partners. As the pioneers of the sourcing market, we understand which team topologies work and which don’t, how to boost agility in the areas that need it, reconfigure teams to integrate new skills, modernize infrastructure and applications to facilitate a faster pace of work and reimagine processes to spur performance gains.
The market is changing. The competition is changing.
Your business models and operations must change with them – or risk losing competitive advantage.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
We help you identify where AI agents deliver the most value, restructure workflows around them and build the accountability models that keep autonomous execution auditable. The enterprises that win won't be the ones that reacted. They'll be the ones that designed for it first.
We give enterprises transparent, benchmarkable pricing models that tag each resource unit with the autonomy level used to deliver it. As AI capability advances, your pricing keeps pace. Both buyers and providers can quantify what that progress is worth.
We bring analysis of more than $2.6 billion in tracked AI spend to every sourcing decision. Procurement, technology and finance leaders get the independent intelligence to rationalize vendor portfolios and hold providers accountable to measurable outcomes.
We embed controls at the point of data creation, define accountability for autonomous actions and build adaptive frameworks that keep pace with AI without impeding it. Enterprises that get this right don't just manage risk. They build the trust that lets them scale faster.
We ground strategy in research across 2,400 enterprise use cases, aligning investment to where impact is proven and designing the data, talent and governance foundations that move AI from pilots into the workflows that drive commercial results.
We benchmark your AI readiness against peers across 75 countries, identify the dimensions holding you back and give you a personalized roadmap to close the gap.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 2,400 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
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Learn MoreThe growing strategic importance of sales and operations planning (S&OP) reflects the confluence of two major trends evolving outside of enterprise operations. One is the ongoing disintegration of the post-World War 2 liberal trade environment that began in the early 2010s and has accelerated since. The second is the increasing sophistication and approachability of S&OP software. These applications are designed to align an enterprise’s sales and marketing objectives with its operating environment (including its production and distribution assets as well as its supplier ecosystem) while respecting financial constraints. The availability of more accurate and nuanced machine learning (ML)-based forecasting systems and the growing availability of agents that shorten planning and execution cycles will enable enterprises using software to better adapt to change, anticipate risks and evaluate trade-offs to determine the best course of action faster with greater intelligence.
DevOps success is not just about the use of tools. Some of the key issues that need to be addressed to ensure a successful DevOps practice include functional hierarchy, collaboration between multiple technology and business disciplines, cultures and individuals, legacy infrastructure and deeply coupled architectures.
Providers in this space are transforming their product lifecycle service offerings by integrating the latest technologies, such as AI, analytics, IoT, automation, AR/VR, and digital twin tools and accelerators.
DevSecOps is rapidly merging with automation and continuous testing to deliver a complete software creation process. It’s a complex and rapidly changing market.
With IT operational budgets still tight and margins somewhat skinny, this market is clearly a very attractive one for vendors. SIAM/ITSM vendors are playing a key role and are about to get a seat at the internal IT and business-decision table.
