Supply Chain Resilience: Tackling New Challenges and Risks
Learn how to build a resilient supply chain strategy to navigate IT outages, geopolitical tensions, and regulatory complexities. Explore key action steps.
Advisory
Unleash the full strategic value
Supplier & Contract Management
Unleash the full strategic value
of your sourcing relationships.
How can you capture the full value of your supplier relationships, from day one?
You've put major time and resources into choosing the right suppliers and crafting complex agreements. Now you have to make sure you're getting the performance and service quality you're paying for. Inadequate contract management can lead to serious deterioration in both. We call it value erosion, and it can cost you as much as 15% to 30% of total contract value.
We not only help recapture this lost productivity, but also uncover more value in your supplier relationships, working with you to supercharge your vendor management organization and free your teams up to do what they do best—focus on strategic opportunities to expand and enhance your contract portfolio.
Learn more about our Vendor Management Office as a Service capabilities.
More Quick Links
- VMO as a Service
- Supplier & Contract Management Strategy
- Contract and Procurement Support Services
Solutions designed using decades of sourcing experience and input from leading global companies.
85+
blue chip clients
20+
countries
11K
contracts managed
$65B
total contract value under management
up to
80%
increase in contract compliance within first year of operations
A proven supplier and contract management framework, tailored to your business.
It can be tough to coordinate the processes, systems and people you need to manage a large portfolio of contracts. Many businesses need outside help with this.
ISG provides a unique combination of business services industry knowledge, contract expertise and automated technology. We aim to help you optimize every aspect of your supplier and contract management life cycle.
Capabilities from design through delivery
- Program strategy and design
- Negotiating and contracting tools
- Supplier performance analysis and optimization
- Market intelligence and benchmark data
- Continuous third-party risk assessment and management
- Managed services and fully outsourced solutions
Results you can achieve rapidly, and sustain for the long term.
Gain a better understanding of your contract portfolio and use it to improve performance and service quality.
Avoid the slippage, overages and inefficiencies that typically undermine contract performance.
Quickly and efficiently address problems and collaborate and innovate together to head off new ones.
Fully understand suppliers’ solutions, business models, risk exposure and position in the marketplace.
Capture the full value of your supplier relationships, and sustain—and even improve—that value over the long term.
A powerful combination of expertise, insight and automation.
We know about contracting and the complexities involved with managing a multi-supplier ecosystem. We have seen a lot in our 20 years of sourcing and managing $475 billion of enterprise-supplier transactions.
Our unmatched, hands-on experience gives us insight into supplier relationships and contract management you can't get anywhere else. It's our mission to use that experience to
ensure you get complete clarity and full value from all your sourcing relationships.
How do we deliver it?
A team of sourcing specialists, business strategists, contract experts, and data analysts with an intimate knowledge of your supplier ecosystem.
Access to ISG’s unrivaled sourcing industry data derived from hundreds of deals and contracts and our industry-leading trend and competitive research.
An easy-to-use automated platform that gives our analysts and your teams a complete, real-time picture of your supplier agreements and relationships
ISG GovernX®
ISG’s Supplier & Contract Management solutions are supported by GovernX, our world-class, end-to-end managed service and lifecycle management SaaS platform. GovernX provides our analysts and your teams with the real-time, AI-powered data necessary to manage complex contract portfolios effectively, and get the greatest value out of your supplier relationships.
Featured Insights
ISG Research
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn More
Research
A research report comparing provider strengths, challenges and competitive differentiators
The differences between supply chain operations, consulting and BPO services, and digital transformation services in supply chain have become less defined since 2020, when the pandemic put global supply chains on halt. Technologies such as IoT, predictive analytics, automation and AI that have facilitated transformation initiatives are now being strategically explored and integrated with overall supply chain services. Their integration has assisted service providers with improved ways to seamlessly transform supply chain processes while helping enterprise clients find new and better ways to assess supply chain transformation services that align with their business objectives.
Research
Resilient Supply Chains and AI to Manage Costs
Rebalancing supply chains to improve resiliency has been a focus of enterprises with even moderately complex and long supply chains for the past four years. One aspect of this rebalancing is that it almost always involves higher costs. Volume discounts and bargaining power are reduced when more suppliers are used, or an alternate supplier may have higher factor costs and therefore must charge more.
Research
Get the Inside Story on Your Suppliers
Use data to assess your supplier delivery against regulations and monitor customer-specific requirements. Complexity and regulatory scrutiny of third-party relationships are on the rise. Get a comprehensive and data-driven way to control risk throughout the life of the relationship.
