Manufacturing

What she does at ISG

Jenn and her team guide global pharmaceutical, medical device and medical product manufacturing and distribution companies through the full continuum of ISG’s services. This includes strategic advice on technology, information technology and business process provider sourcing, implementation of specific solutions, and the ongoing measurement, management, and governance of provider services, relationships and contracts.

As a leader and mentor in the firm, she also shares her expertise and perspective as a co-founder and strategic advisor for ISG’s Women in Digital initiative.

Past achievements for clients

Whether she’s working on an end-to-end digital transformation or solving for one pain point, Jenn aims for results that go beyond incremental improvements to solutions that really move the needle for her clients.

She and her team achieved this recently when they helped a pharmaceutical client introduce automation into their clinical trial process. This included helping them choose the tool (a software bot), training them on how to use it, developing the automation, and then managing it in use. The success of the project allowed the client to move quickly to a longer-term, cost and resource savings goal: a completely new, virtual clinical trial model.

Robert “Bob” Krohn is a Partner, Healthcare Practice Lead and Manufacturing Practice Co Leader at ISG. He has an extensive background in business process optimization, organizational design and execution including the direct oversight of numerous outsourcing contract negotiations. Bob is an ISG Digital Expert and a speaker/ blogger on emerging trends in Healthcare.

What he does at ISG

Christian and his team bridge the gap between business and IT strategy for automotive, industrial manufacturing, aerospace and defense, and high-tech clients. He draws on his vast experience navigating large sourcing deals, designing target operating models, offering key industry insights, and maximizing the agility of digital infrastructures to guide clients through every step of a project, from defining the scope and strategy to benchmarking and implementation.

Past achievements for clients

Christian knows that a project's success comes from not just the technology it uses, but also the people involved. By ensuring that projects start out with an organizational infrastructure and strong team united around a common goal, he has helped clients successfully take on some of their most ambitious projects, including:

• Restructuring the autonomous driving development initiatives of several large OEMs by expanding their capabilities to support a product-oriented, outcome-based model; closing and contracting for their required ecosystems; and building a cohesive team. 
• Convincing an industrial global enterprise to shift their IoT sales strategy from targeting enterprise clients to channel business. Now, he is working with that client to redesign their go-to-market strategy, while also finding them the right target operating model, determining the scope of their sourcing needs, and establishing smart contracts with the right providers.
• Steering the IT outsourcing and infrastructure services transition for a large, public bank based in Germany, ultimately taking over the interim management

What he does at ISG

Dedicated to building strong, long-term relationships with each client, Andreas uses his broad perspective on the chemical, life sciences, health, transportation and public sectors to help you find the right IT service providers, to meet your business goals and get the most value out of your operating models and technology partnerships. He is excited to apply his deep knowledge of product digitization, IT management, digital transformation programs and governance best practices and to new sectors and clients in the DACH region.

Past achievements at ISG

• Led the transformation of a multi-brand OEM’s IT program from inception—assessing the future services landscape and crafting a financial plan—through execution and transition, resulting in the OEM’s adoption of a new, standardized service portfolio. 

• Implemented an innovative technology RFP framework for a large enterprise client, which became a much duplicated and well-known standard within the global client organization and provider space.

• Supported a client in founding and growing a new digital business unit—where the number of ISG employees on the project has quadrupled to keep up with the unit’s success and rapid expansion.

Gaurav has more than 2 decades of experience focused on complex, transformational change across key industries, including Manufacturing, CPG, Energy, Utilities and Lifesciences and has held leading positions driving the change agenda. His experience in establishing business transformation tenets early stage, allow him to envision and define an end state strategy which can be operationalized.

As an ISG Partner, leading the Digital Engineering advisory, towards transformation programs which increasingly are assuming the shape of “Engineering led Digital transformation”, he will focus on building on the strong enterprise advisory & sourcing platform that ISG has and extend it towards the business-driven priorities. Gaurav and his team support both our Industry/Verticals and regions towards our direct-to-client models, including onshore and offshore resources.

Mr. Chang brings 30 years of experience in the Information Technology and Business Advisory services industries.  Richard has both client and market facing roles and is an expert across the entire lifecycle of business transformation leveraging digital solutions.  He develops and leads client relationships and focuses on business strategy development and execution.  He is a market influencer bridging client and service provider communities.  Richard’s clients include some of the largest food and beverage, print and digital media, medical devices, automotive and after-market parts, and high-tech electronics manufactures and distributors.  He earned a BSBA degree in Computer Information Systems from Colorado State University, and a Global Executive MBA from the University of Southern California and Shanghai Jiao Tong University.

John has 35+ years of providing global enterprises with practical, yet strategic vision to drive meaningful change through complex programs, that extend business value through the effective use of today’s exploding Digital capabilities. John is a senior leader for many multinational enterprises in Capital Goods manufacturing. John leads the North American Industrial Manufacturing segment for ISG and is regarded as a global thought leader, regularly advising on emerging technologies and operating model changes to drive innovation.

As a Director at ISG, Greg leads ISG’s Aerospace and Defense sector within Manufacturing and draws upon decades of experience in managing global outsourcing engagements, large-scale contract negotiations, service delivery, and customer relationships.  Greg is responsible for leading ISG’s go to market strategies for Aerospace and Defense, ensuring successful engagement delivery, working with clients in defining outsourcing strategies, performing operational and financial assessments, leading large-scale Information Technology engagements, developing governance models and managing transitions.

Philipp Glatz is a Account Director in ISG Digital Strategy and Solutions.

Mathias Schenk, an ISG director, leads the company’s organizational-change-management practice in Germany, Austria and Switzerland (DACH region). He has almost two decades of professional consulting experience and focuses on IT organizational transformation and implementation of agile operating models. He brings in-depth OCM expertise in designing and deploying change-management programs that seamlessly integrate into clients’ transformation programs. He has a proven track record in the evaluation, design and transformation of complex and international business and IT organizations and has worked with many industries, including technology, automotive and logistics. He holds degrees in industrial engineering and business administration from Germany’s University of Karlsruhe and a degree in economics from Canada’s Brock University. He is ITIL v3- and v4-certified in IT service management.

Sebastian Sybrecht is an Principal Consultant in ISG Digital Strategy and Solutions.