Service Provider
Research for Enterprises

ISG Research Helps Global Firms Fully Harness the Provider Ecosystem


Inform your technology strategy and digital transformation with market insights and service provider comparisons.

Get easy access to IT and BPO provider intelligence on key technologies and trends – all powered by ISG’s advisory experience and data-driven research.

Provider Capability Intelligence

You need unbiased information to make the right sourcing decisions and optimize business value from your third-party contracts. Now you can ground your buying decisions in objective and balanced evaluations.

ISG Provider Lens™ reports evaluate independent vendors and providers across a range of capabilities by topic and region. Compare your own buying behavior to trends in the market and identify partners that best meet your needs.

ISG Provider Lens reports play an influential role for enterprises looking to outsource to a suitable service provider, find the right technology partner, or understand the market trends and emerging technologies that are driving change for them and their competitors.


Data source: ISG ProBenchmark™

Price Intelligence

Proactively see exactly when your contract spend goes out of market, and by how much. Get a continuous contract price benchmarking platform that helps you:

  • Align contract pricing with the market

  • Monitor market price movement over time without an RFP or project benchmark

  • Understand market pricing standards to inform third-party relationships

Relationship Monitoring

ISG conducts in-depth interviews and an online survey with the business and technology to capture 360° feedback to identify the barriers and levers to developing a more aligned and value-driven relationship.

  • Understand current satisfaction levels
  • Highlight activities to promote relationship success
  • Ascertain levers to unlock further value and drive targeted improvement plan 
  • Benchmark relationships to industry standards



Additional Links:

Your ISG Subscription Includes:

ISG Provider Lens™ Reports – comprehensive studies covering the IT and BPO services markets and selected technologies


  • Access to our online research portal.

  • Monthly top-level trend reports on contract price competitiveness.

  • Unlimited inquiries with our analysts, plus on-demand access to our experienced field-based practitioners.

  • Invitations to live and on-demand industry-renowned ISG events, like the ISG Automation, Digital Business, Workplace & Sourcing Summits.

ISG Provider Lens™ 2021 Research Agenda

Quarter2022 StudiesLaunch MonthPublish MonthStudy Brochure
Q1Salesforce EcosystemOct 2021Mar 2022English Brochure
German Brochure
Portuguese Brochure
Procurement BPO and Transformation ServicesOct 2021Mar 2022English Brochure
Procurement Software Platforms and SolutionsOct 2021Mar 2022English Brochure
U.S. Public Sector Procurement Optimization and Management –
BPO, Transformation, and Software Platforms
Nov 2021Mar 2022English Brochure
Engineering Services (NEW)Nov 2021Apr 2022English Brochure
Enterprise Service Management (ESM)Oct 2021Mar 2022English Brochure
ServiceNow EcosystemOct 2021Apr 2022English Brochure
German Brochure 
Portuguese Brochure
Mainframes ServicesOct 2021Apr 2022English Brochure
Microsoft EcosystemOct 2021Apr 2022English Brochure
German Brochure
Portuguese Brochure
U.S. Public Sector - Microsoft Partner EcosystemNov 2021Apr 2022English Brochure
Retail Software and ServicesDec 2021May 2022
Q2Private Hybrid Cloud - Solutions and Services
Jan 2022Jul 2022 
Cyber Security - Solutions and ServicesJan 2022Jun 2022
Network - Software Defined Solutions and Services
Jan 2022Jun 2022 
IoT Services
Feb 2022Jun 2022
SAP - HANA Ecosystem
Feb 2022Jun 2022
Utilities/Energy - Solutions and ServicesFeb 2022Jun 2022
Marketing Technology (Martech) - Solutions and Services
Feb 2022Jun 2022
Google Ecosystem (NEW)
Feb 2022Jun 2022
Travel and Hospitality Solutions and Services (NEW)Feb 2022Jun 2022 
Q3Container - Solutions and ServicesMay 2022Sep 2022
Contact Center - Customer Experience ServicesApr 2022Sep 2022 
Contact Center as a ServiceMay 2022Sep 2022 
Next Gen ADM - Solutions and ServicesApr 2022Aug 2022
Future of Work (Workplace) - Solutions and ServicesMay 2022Sep 2022
Finance and Accounting (FAO) BPO ServicesMar 2022Sep 2022
Banking Industry BPO ServicesApr 2022Oct 2022 
Banking Technology/PlatformsApr 2022Oct 2022 
Workday Ecosystem (NEW)Apr 2022Aug 2022 
Consumer Goods Industry - Solutions and Services (NEW)Mar 2022Aug 2022 
HR Outsourcing and Transformation Services (NEW)Mar 2022Sep 2022 
Media, Technology and Communications (NEW)Apr 2022Sep 2022
Q4AWS - EcosystemJun 2022Nov 2022 
Digital Business Transformation - Solutions and ServicesJun 2022Nov 2022 
Public Cloud - Solutions and ServicesJun 2022Dec 2022 
Analytics Platforms and ServicesJun 2022Nov 2022
Manufacturing Industry ServicesAug 2022Dec 2022 
Insurance BPO ServicesJul 2022Oct 2022 
Intelligent Automation - Solutions and ServicesJun 2022Nov 2022 
Healthcare Digital ServicesJul 2022Nov 2022 
Life Sciences Digital ServicesJul 2022Nov 2022 
Oracle Ecosystem (NEW)Jun 2022Nov 2022
HCM Technology Platforms (NEW)Jul 2022Dec 2022


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