Future of Work

The workplace of the future will integrate the best of digital, physical and human solutions.

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Top Story

Trends 2022: How Sustainable is the Workplace of the Future?

Enterprises, governments and employees are coming to grips with new ways of working. The rules are constantly shifting – but a number of trends will give enterprises the opportunity to flourish in 2022. To prepare, companies will need to do three things: (1) Understand the needs of hybrid workers. (2) Consider environmental, social and governance (ESG) criteria in your return-to-work plans. (3) Get ready for the rise of the machines.

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Workplace Transformation

COVID-19 forced new ways of working, whether we were ready or not. As workers head back to the office, the workplace must adapt. Smart facilities, connected employees, AI and augmented capabilities will drive a healthier and "lower touch" office. The workforce of the future will be highly digital -- gig workers, remote collaborative workers, office-based workers -- all need to connect to customers and to each other. Capacity planning and management are key factors. 

Become Resilient Through Agility

Learn how to adapt to constantly changing business conditions through operational resilience and agility.

Your Technology-Enabled Workplace

Discover how to take today’s challenges as opportunities to provide a better workplace experience backed by innovative technologies.

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Invigorate the Digital Workplace

  • Innovate IT support and service desk
  • Contain costs with a persona-based user platform
  • Optimize collaboration technology for employee engagement and customer experience

Secure and Safeguard the Physical Workplace

  • Determine optimal work-from-office and work-from-home strategies for the future
  • Build a flexible workplace for the “uberization” of the employee

Improve the Human Workplace

  • Harmonize employee collaboration with digitization of workflows
  • Foster and support employee flexibility

Elevate your Customer Experience

  • Build your customer experience and channels strategy
  • Plan for business model change
  • Make your channel shift to digital
  • Connect your experience creation and partner ecosystem strategy


10 Key Trends Radically Reshaping the Future of Work

Featured Event

Future Workplace Summit 2022

Explore the key trends that are shaping the future of your workplace and workforce.

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Contact our Future of Work Team