COVID-19 forced new ways of working, whether we were ready or not. As workers head back to the office, the workplace must adapt. Smart facilities, connected employees, AI and augmented capabilities will drive a healthier and "lower touch" office. The workforce of the future will be highly digital -- gig workers, remote collaborative workers, office-based workers -- all need to connect to customers and to each other. Capacity planning and management are key factors.
ISG's recent study shows employee mental health is a key factor in enterprise hybrid work decisions.
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Learn MoreBy the late 2020s, Gen Alpha will move into the workforce, introducing a new dynamic. With the potential for up to five or six generations in the workplace, enterprises are often challenged to understand how to bridge the generation gap and create a cohesive workforce. The answer can be found within your technology stack.
Global enterprises fear a possible economic slowdown but are also curious about the possibilities of the latest generative AI technology. These fears and enthusiasms impact the approach to workplace technology investment decisions for large organizations and SMBs. The workplace technology landscape has multiple areas that impact the employee experience and the organization’s outlook. This report dives deep into two important areas: front-end technologies that are employee facing and are the entry point for digital workplace and back-end technologies that IT administrators leverage to ensure uninterrupted, secured and cost-effective management of IT estate that delivers the workplace to employees. Both areas focus on employee experience enhancement in two different aspects and have different sets of technologies that interest a large organization versus an SMB.
Companies with cloud-based contact centers quickly implemented a work-from-home setup with minimal disruption when the pandemic hit. The benefits of remote work have been on display ever since. The ISG Provider Lens™ Contact Center as a Service Global 2020 report explores how accelerating your contact center’s move to cloud can bring with it new personalization and workforce management capabilities.
Organizations must continue to adapt using automation, collaboration tools and optimal office environments to ensure they can make the most of their greatest asset – their people.
A digital workplace brings together people, processes and technology to deliver a consistent, secure, efficient and effective employee experience anywhere and anytime on any end-user device.
Explore how organizations across various regions and industries are leveraging technology to understand, automate and remove customer demand, while increasing competitive advantage.
A modern outlook for digital workplace requires service contracts that measure service provider performance according to end-user experience, using experience level agreements (XLAs). The ISG Provider Lens™ Digital Workplace of the Future – Workplace Support Managed Services report compares workplace providers across a range of services.
