Iain Fisher is an expert in Operational Excellence through the deployment of digital Lean and automation tools accelerating Performance Improvement. Iain brings over 15 years of global experience from across Utilities, LeanIT, Financial Services, Insurance, plus Local and Central Government including Justice and Health. He has deep expertise in Digital Cloud/SaaS Lean tools, Digital Lean diagnostics, Digital Lean and Systems Thinking including automation and RPA. Typically, you will find Iain, consulting and challenging organizational value chains to drive up customer centricity whilst also improving bottom line performance. Iain designs and delivers operational excellence transformation programs, Organisational and culture change, challenging ways of working, embedding new cultures and change ensuring that organisations’ design a customer centric operating model which listens to customers’ needs and delivers a great customer experience.