Experience Assessment Center

Stephanie Marcon serves as director of ISG’s Experience Assessment Center, focused on relationship health. She helps companies and their providers learn more about the health of their partner relationships, shared-services work, and workforce experiences through diagnostic data and benchmarking, moving toward improvement and renewals. Marcon is also a dedicated change-management professional, working with clients to identify and address adoption needs for their transformation initiatives with organizational change management (OCM) programs. She has about 20 years of experience in solutions technologies, such as enterprise resource planning (ERP) and customer-relationship management (CRM), and she leads ISG’s OCM alignment practice, working to ensure each client’s leaders are “on the same page” for transformation programs. She is certified as a Project Management Professional (PMP) and as a Prosci® change management practitioner.

ISG partner and global OCM leader Randy Geoghagan has more than 25 years of consistent success in building and deploying OCM programs worldwide. He founded TracePoint Consulting in 2009, after spending much of his career as a program manager running large-scale IT-system implementations for big companies, where he saw a clear marketplace need for people who understood the process of change and how to facilitate it well, with a strong focus on the employee experience. He grew TracePoint to appear on the Inc. 500 list of America’s fastest-growing companies, before ISG acquired the firm. Randy continues to take an active role guiding clients through large-scale initiatives with complex business, process and technology changes. He has a bachelor’s in management information systems from the University of Georgia and an MBA from Emory University.

ISG partner Tammie Pinkston has more than 25 years of experience serving clients in virtually every industry around the globe. Prior to her work with ISG, she spent 15 years with Accenture, obtaining the level of senior executive. Her areas of expertise include organizational transformation, organizational design, post-merger integration, executive engagement, communications, culture change, talent management, and training and leadership development. She obtained her Ph.D. in strategic management and served as an assistant professor at the University of Oklahoma. She also has taught as adjunct faculty for the University of Georgia, Georgia State University and Emory University. She has published numerous articles and presented at industry conferences across the United States and Europe.

Chase Hawkins is a business development executive and director at ISG with deep experience in training, business transformation and organizational change management (OCM) across more than 250 projects. His specializations include OCM, alignment optimization, communications, client/provider relationship management and customer experience, and end-user training (EUT), plus training as a service (TaaS) strategy and execution, with success in both sales and delivery. He currently runs ISG OCM direct sales, as well as ISG’s global OCM partnerships with other providers, systems integrators and software companies. He has a bachelor’s degree in business administration from the University of Georgia and has won numerous professional awards.

Meredith Bilow, director at ISG, brings deep global experience from more than 50 organizational change management (OCM) engagements with companies of all sizes. She is an award-winning professional driven to realize clear value for customer transformation efforts through the use of change management, education and communications. Her work in IT operations, customer service and sales has given her experience in administrative and operational oversight, management of cash flow, sales cycle support and delivery oversight. She also provides OCM and end-user training delivery services directly to key clients. Meredith is certified in team building, leading through facilitation, and strategic thinking and planning.