Knowing Me, Knowing You: Theory of Human Mind and AI Interactions
According to ISG’s 2023 Future Workplace study, 85% of enterprises believe that investment in generative AI technology in the next 24 months is important or critical.
Advisory
Experience Assessment Services
Measuring your strategic relationships and workforce experience
Elevate the Experience & Value of Your Strategic Partnerships and Services
Usually, it all starts off on the right foot. But when services fall short or relationships fray, performance and productivity suffer. A competitive rebid can cost millions, and it can be difficult to put your finger on exactly where an experience or relationship is faltering or where to invest to ensure the greatest ongoing value. So, how do you assess and optimize your relationships with providers, shared services and workforce?
ISG offers a customized and comprehensive assessment that diagnoses the current situation – what is working, what is not working and what can be optimized. We help companies and their providers learn more about the health of their partner relationships and workforce experiences through diagnostic data and benchmarking. We also offer leadership-alignment optimization since more than 90 percent of IT projects over $10 million fail to achieve their potential, with alignment and lack of it as a documented root cause.
You get concrete recommendations toward improvement and renewals.
what we do
Gauge & recalibrate the lived experience of your partnerships & workforce
Partnership Experience Assessment
Deepen your understanding of your company's strategic relationships and get recommendations for optimization.
Shared Services Experience Assessment
Help IT and other internal, shared services enable the business units they serve and develop strategic partnerships.
Workforce Experience Assessment
Evaluate your workforce satisfaction with services, tools and experiences to increase talent retention and productivity.
Leadership-Alignment Optimization
Make sure leaders are on the same page for initiatives and optimal everyday business outcomes.
Want to learn more about how we can help you assess and elevate your strategic relationships and workforce experiences?
How We Do It
Find out what's working, what's not working and what can be optimized
Investigate
An assessment specific to your unique context
- Leveraging our proprietary library of industry- and tower-specific questions, we help you uncover the root causes of sticky operational issues.
- Our expertise across both technology stacks and industry verticals allows us to create a targeted assessment for your business needs.
Interpret
Diagnostics from a wide range of sources
- We'll quickly get to the origin of your pain points by analyzing findings from several sources, like quantitative assessments, qualitative surveys, market intelligence and benchmarking data.
- From there, ISG helps you understand the complex nuances of interconnected problems and areas of potential growth in partner relationships and/or workforce experiences.
Act
On-the-ground support for positive change
- Clients rely on our deep history and relationships with the provider ecosystem, as well as our enterprise change (OCM), business operations, cost optimization and future of work practices, to optimize partnerships and experiences.
- After providing recommendations, next steps can be self-serve, or our trusted independent advisory can help you move from action plan to action.
Why Choose ISG?
ISG has completed 200-plus relationship-health engagements over about a decade, helping organizations assess and improve their relationships and workforce experience. The assessment itself is a rapid and enlightening experience, and the results are customized to your business and actionable immediately upon handover. You get recommendations that are easy to consume, solution-centric and prioritized for your organization, so you’ll know where to focus your limited resources – and exactly how to make your next move.
Key Features
ISG’s Experience Assessment Center provides an objective, independent and proven approach to understanding the health of client/provider relationships and workforce experience.
 | Standardized quantitative questions diagnose common problems, benchmarked against the market |
 | Thematic analysis on qualitative feedback, such as pain points & change needs |
 | Baseline of performance that can help measure impact of OCM activities |
 | Recommendations from ISG on best practices derived from broader industry experience |
 | Targeted focus on how to address your key challenges |
 | Identification of next steps to drive improvements and position the relationships for success |
Featured Insights
ISG Research
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
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A modern outlook for digital workplace requires service contracts that measure service provider performance according to end-user experience, using experience level agreements (XLAs). The ISG Provider Lens™ Digital Workplace of the Future – Workplace Support Managed Services report compares workplace providers across a range of services.
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This IPL report has been developed to provide research-based, objective insights into business process outsourcing (BPO) and transformation service providers for enterprise procurement leaders and users. Leading providers have a strategic mindset and a roadmap that combines BPO with ongoing transformation. Click for more details.
