Industries

Power & Utilities

Optimize your strategic direction and digital projects for defensibility in a transparent industry.

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Industry-specific Understanding & Best-in-Market Solutions

Utilities are at a critical inflection point.

Decarbonization, grid modernization, reliability, affordability pressures, cyber risk and regulatory scrutiny are converging and forcing utilities to modernize operations, technology and customer engagement simultaneously.

ISG brings deep industry and regulatory expertise to help utilities operationalize AI, data and cloud platforms in ways that strengthen grid resilience, improve operational performance and stand up to regulatory scrutiny. We advise across IT, OT and the enterprise to ensure technology investments deliver measurable, defensible outcomes.

ISG Can Help You:

Rapidly reduce O&M costs through AI-driven automation, asset intelligence and process optimization.

Re-design IT and data operating models to support grid modernization and enterprise-wide decision-making.

Select and govern the right systems integrators and technology ecosystems for large-scale capital and digital initiatives.

Integrate or separate complex IT, OT and data environments following mergers and divestitures.

Design utility-specific vendor management, risk and AI governance frameworks.

Establish regulatory-grade benchmarks, oversight models, and defensible business cases, including expert testimony when required.

Move Forward With Confidence:

De‑risk the design and deployment of modern, secure, AI-enabled platforms.

Improve value realization during service renewals and sourcing transitions using data-driven performance insights.

Ensure consistent, high-quality digital experiences across providers and platforms.

Control the cost, risk, and compliance implications of cloud and next-generation technology adoption.

Ensure Regulatory-Grade Benchmarks

Benchmarks built to stand up to regulatory scrutiny.

Regulators increasingly require utilities to demonstrate that costs, programs, and investments are reasonable, efficient, and defensible. In this environment, not all benchmarks are created equal.

ISG delivers regulatory-grade benchmarking grounded in real operating data, not broad-based surveys or third-party datasets. Our benchmarks are designed to support executive decision-making, withstand regulatory review, and hold up under expert testimony.

ISG provides:

Insights from over 6,000 unique benchmarking engagements, supported by ISG’s proprietary database of operational and financial data, KPIs, and performance measures
Benchmarks calibrated by utility size, project scope, and support function, using repeatable methodologies with built‑in data integrity and validation
Project Benchmarking and Project Estimation as a Service (PEaaS) to evaluate capital programs, digital initiatives, and major IT investments helping utilities validate budgets, forecast total cost of ownership, assess delivery efficiency, and reduce the risk of cost overruns

ISG enables utilities to pinpoint the root causes of performance gaps and determine the right cost to serve. We also benchmark project cost, schedule, and delivery performance, providing greater transparency and confidence across large‑scale transformation and infrastructure programs.

ISG advisors are experienced in testifying to our benchmarking methodologies, project evaluations, and findings in regulatory proceedings worldwide giving utilities confidence that their data, decisions, and investments will stand up when it matters most.