Travel, Transportation & Hospitality
Decide what to modernize, select providers who can deliver in your environment and govern the value long after the contract is signed.
How ISG Can Help
Your IT or BPO agreement is up. You need current market pricing, comparable terms and a negotiation position before you open the conversation.
How ISG Can Help: Contract Benchmark · ProBenchmark · Deal Advisory
Rate cards, tower pricing and total cost of ownership (TCO) have drifted from market. You need evidence of the gap before you can act on it.
How ISG Can Help: Rate Card Assessment · TCO Benchmark · Industry Benchmark
Reservations, applications, infrastructure or a managed service. You need a competitive process and a contract that holds.
How ISG Can Help: ISG FutureSource™ · ISG Tango™ · ISG Provider Lens®
Volumes spoke unpredictably around disruption. You need an operating model and a provider arrangement that fixes without eroding service.
How ISG Can Help: Contact Center Operations · Target Operating Model · Strategic Sourcing
A captive or GCC decision that needs a location strategy, a cost case and a delivery model that survives contact with the business.
How ISG Can Help: Global Capability Center Advisory · GBS Strategy
Finance, accounting, procurement or HR operations carrying manual process and fragmented ownership across brands and entities.
How ISG Can Help: Business Process Transformation · F&A and Procurement BPO · HR Outsourcing
Service levels are slipping and value is leaking. You need evidence and leverage before you decide whether to fix the relationship or exit it.
How ISG Can Help: SLA Benchmark · Relationship Benchmark · ISG GovernX®
The use case is live and the business case still is not landing. The constraint is usually the contract, the data or the governance.
How ISG Can Help: AI Strategy · AI Governance · ISG Autonomy-Level Pricing™
Client Stories
Meet Our Team
Sunder Pillai
Director
Sunder Pillai
Sunder Pillai is based in Dallas, Texas and leads the Retail, CPG and Enterprise Practice for ISG with more than 21 years of experience.1He is an experienced Strategy and IT Consulting Executive with deep experience and expertise throughout the ITO sourcing process. He offers 21 plus years of results-driven IT outsourcing, consulting, digital business strategy and technology services industry leadership experience helping clients, within several industries, achieve their desired business outcomes.
Rajib Datta
Partner
Rajib Datta
Rajib Datta is a senior leader at ISG and a member of ISG’s America’s Leadership Team responsible for ISG’s Consumer & Enterprise Services Business. As one of ISG's leading digital experts with over 25 years of experience in technology and over a decade as an ISG Partner, Rajib has been an advisor to G2000 enterprises driving operational and business transformation with core expertise in Strategy Development, Negotiations, Cost/Benefit evaluation, Operating Model Design, Technology Modernization, Transformation Management, and Governance. In his tenure at ISG, Rajib has held leadership roles across Delivery, Sales, and Business Management including leading ISG’s Digital, Strategy, Benchmarking, and Enterprise Research practices as well as roles as an Americas Market Leader and LATAM Regional Leader.
Megan Walling
Partner
Megan Walling
Megan is a Partner at ISG. She oversees the firm’s Enterprise Market, inclusive of companies with up to $10B in revenue across the Americas. Megan and her team help guide clients to drive cost savings, achieve operational excellence, grow and transform.
Megan has also been a key leader on ISG’s internal corporate strategy team for the past three years where she has led a variety of key strategic initiatives and aids in setting the direction for the firm.
