Bill is a sourcing industry leader and active proponent of helping to create professional standards and best practices. His areas of expertise include sourcing strategies, shared services and contract negotiations. Throughout his career he has been responsible for both business development and delivery of strategic advisory services in procurement, vendor management and operational transformation.

Bob Krohn is a Partner and Healthcare Practice Lead at ISG. He has an extensive background in business process optimization, organizational design and execution including the direct oversight of numerous outsourcing contract negotiations. His background also includes the design, implementation and subsequent management of operations of ERP solutions and the management of large Information Technology infrastructure organizations.

 

As a leading expert in globalization, Paul advises clients across industries on information technology and digital strategies, optimization and outsourcing. He has deep experience in global operations and creative approaches to business growth, including captive operations, joint ventures, build-operate-transfers, and mergers and acquisitions. He recently helped a global consumer packaged goods organization save more than 40 percent by realigning its captive, joint venture and offshore operational strategies worldwide. Paul also assisted a major retail company redesign its global customer digital model to improve quality and increase transparency for executive decision-making. Prior to ISG, Paul served as CEO of a number of software and technology start-up companies. 

Christopher has more than 30 years of outsourcing and consulting experience with special expertise in sourcing design and execution, contract negotiation and transition of outsourced IT services.  He has helped global firms save costs and improve service delivery models, conduct renegotiations or restructure their outsourcing contracts, coach management teams on outsourcing governance practices and benchmark client IT services and outsourcing arrangements. In the last three years, Christopher’s client work has included restructuring the WAN network for a large Asian pharmaceutical distributor and leading several end-to-end outsourcing projects for a large global life sciences company. More recently, Christopher helped an Australian state agency establish a new IT infrastructure shared services organization and establish agile software development services. Christopher’s industry experience includes work in life sciences, government, healthcare, entertainment, insurance, manufacturing and telecommunications. Christopher is ITIL Foundations-certified in v2 and v3.

Yadu helps large global companies and government bodies assess sourcing contracts, work through sourcing contract renewal challenges and enhance their existing relationships. He has 20 years of experience with BPO/IT transformation. Yadu brings a broad range of skills covering strategy, buy-side due diligence, post-merger integration and IT sourcing advisory, including ADM outsourcing, Remote Infrastructure Management and ERP/systems integration projects. As part of the ISG emerging technologies agenda, he is helping clients leverage his insights into a rapidly evolving FinTech, InsureTech and IoT tech space.

Juan Antonio offers his expertise in IT infrastructure and applications outsourcing to clients throughout Europe and Mexico in a wide range of industries, including banks, insurance and finance companies, utilities, manufacturing and distribution concerns and airlines. He identifies savings for his clients through performance improvement studies and develops RFPs, benchmarks prices and negotiates contracts for local and international clients. Juan Antonio is certified in ITIL V3. He is fluent in both Spanish and English and has a basic understanding of German.