Industries

Healthcare

With aging populations, critical patient needs, rising costs and stringent regulations, the challenges in healthcare have never been greater.

Top Story

Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation

As a health insurer, payer or provider, regulatory changes, peaks and valleys in claims volume and medical innovations all have a significant effect on your operations and profitability. Learn why claims processing is an ideal candidate for intelligent automation, how robotic process automation (RPA) and artificial intelligence (AI) can create sustainable value, and how you can take advantage of these opportunities.

Achieve Resilience with Digital Transformation

Let us help you future-proof your delivery model with a game-changing digital strategy that will enable you to quickly pivot through the challenges specific to the healthcare industry.

For over a decade, ISG has been helping healthcare organizations like you achieve their goals through rapid cost take out, organizational change management, digital business model transformation, innovative sourcing solutions or intelligent automation. Leverage our expertise to:

Design and implement new operating models
Create your automation strategy and setup and maintain your center of excellence
Modernize and renegotiate existing relationships
Strategize and migrate to as-a-service/digital platforms and select systems integrators (SI)
Assess and realize value of mergers and acquisitions
Minimize long-term contract value leakage

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Featured Insights

Healthcare Technologies: Care Management Goes Digital and Remote

The pandemic accelerated the digital transformation plans for many companies, encouraging a move to integrated and flexible solutions, automated processes and efficient operations.

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Client Stories

Healthcare Company Triples Savings Goals

Adding an ISG advisor to a project team facilitates an efficient and cost-effective contract for this healthcare and pharmaceutical company.

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Leading a Major U.S. Healthcare Provider through TBM Changes

An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency, including establishing a TBM Office (TBMO) and developing a 5-year roadmap and supporting governance.

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Aligning and Transforming a Healthcare System

ISG helps a university health system establish an organizational change management (OCM) program and design the governance structure for a system-wide enterprise resource planning (ERP) and human-resources (HR) software implementation.

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ISG Research

ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.

Get the insight and guidance you need to accelerate growth and create more value.

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Research

How to Choose Healthcare Digital Services in the U.S.

You want to control your costs and change with the market. According to ISG Research, between 2021 and 2023, a total of 384 IT outsourcing (ITO) deals are expected to expire in the healthcare industry in North America. Read our report to compare the digital services in the U.S. market that will be central to positive outcomes in health and the health business.

Research

Comparing Payer BPaaS Solutions & Providers

Automating business processes is critical to payers seeking to reduce costs and streamline services. Business process as a service (BPaaS) reduces TCO by breaking silos and optimizing costs. Cloud infrastructure supports modernization of payer infrastructure as well as movement to enterprise agility. Learn which solutions and providers are right for you.

Research

Healthcare Payers: Pick Your Digital Transformation Services

Healthcare payers require a frictionless flow of information between sales and service channels. By leveraging automation, payers can significantly lower costs, enable faster decision-making and focus on product and service innovations. To meet meet member service requirements, changing regulations and competitive pressures, you need the right solutions and providers - read out report to learn the U.S. market.

Research

Healthcare Providers: How to Choose Your Digital Transformation Services

Healthcare providers are increasingly introducing wearables and other sensors to monitor patient health and influence the course and choices of patient care. Digital channels that are centered around the patient can dramatically influence wellness, facilitate the capture of data to improve efficacy of treatments and feed other applications to monitor and better manage diseases. Compare solutions and providers today.

Research

Choosing Your Healthcare Digital Services in the German Market

Even more than before, increasing efficiency is the goal of those responsible for IT at healthcare providers and payers. A constant ongoing theme for CIOs is the need to increase the efficiency of the healthcare system, including through greater automation. We predict the digitization in the German healthcare system will proceed at an accelerated pace. Find the right providers and solutions by reading our report.

Research

Comparing Provider Digital Transformation Services in Germany

The COVID-19 pandemic has placed high demands on the healthcare sector in Germany. This promotes the shift to digitized processes and services and accelerates digitization in the German healthcare system. Read our report to discover which digital transformation solutions are right for you.

Research

Comparing Payer Digital Transformation Services & Providers in Germany

In the German healthcare sector, both payers and vendors are increasingly using digital transformation services to evolve and better serve target audiences. As a payer, you may be shifting your investment decisions to business outcomes. Read this report to learn which provider in the German market may be right for you.

Research

Comparing Payer Business Process as a Service Solutions & Providers in Germany

Payer BPaaS (Business Process as a Service) offerings help payers automate business processes to reduce costs, streamline services and modernize operations. Leveraging cloud to increase business agility and operational flexibility are also critical requirements. Read this report to compare and discover which vendors are right for you in the German payer BPaaS market.

Healthcare

With aging populations, critical patient needs, rising costs and stringent regulations, the challenges in healthcare have never been greater.

Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation

Achieve Resilience with Digital Transformation

Featured Insights

Healthcare Technologies: Care Management Goes Digital and Remote

OT Security Vulnerability: The Enterprise’s Achilles Heel

Virtual Care Evolves Healthcare Beyond the Pandemic

Back to the Future – Dusting Off the Old Playbook for Salesforce in Healthcare

Healthcare Payers Use Digital to Improve Services

Client Stories

Healthcare Company Triples Savings Goals

Leading a Major U.S. Healthcare Provider through TBM Changes

Aligning and Transforming a Healthcare System

TechXchange: Health Sciences 2021

ISG TechXchange: Health Sciences is an immersive, two-day event that explores the evolving healthcare and life-science ecosystem.

ISG Research

How to Choose Healthcare Digital Services in the U.S.

Comparing Payer BPaaS Solutions & Providers

Healthcare Payers: Pick Your Digital Transformation Services

Healthcare Providers: How to Choose Your Digital Transformation Services

Choosing Your Healthcare Digital Services in the German Market

Comparing Provider Digital Transformation Services in Germany

Comparing Payer Digital Transformation Services & Providers in Germany

Comparing Payer Business Process as a Service Solutions & Providers in Germany

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Robert (Bob) Krohn

James (Jamie) Burke

SG Anand

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