2021 Survey on Industry Trends in HR Technology and Service Delivery
See into the HR-related decisions, service delivery environments and investment priorities of 260 companies around the world.
It’s HR that engages the workforce of tomorrow, drives operational efficiency and delivers value to the business in a new way.
Transforming HR means reorienting the role HR plays in the organization. Rethink your operating model and boost its capabilities by leveraging the right technology, the right delivery model and an effective sourcing ecosystem.
Reimagine the Employee Experience
The
workplace of the future requires the workforce of future. How do you attract and retain top talent?
You need a workforce strategy that not only aligns HR with business goals but also leverages HR as an enterprise leader. Optimize processes, roles, and shared services so you can help the business define success – and lead the charge.
Revolutionize HR with Technology
Is your HR technology holding you back? Manual processes and inflexible systems are frustrating and inefficient.
You need to balance technical architecture, data security and the use of emerging technologies like machine learning and chatbots with a deep understanding of HR functionality, processes and user expectations.
Optimize Sourcing to Save
Wondering if there’s a better way to “get it all done?” HR has a broad set of outsourcing markets—from HR contact centers and payroll administration to recruitment and learning, there are outsourcing partners to support your team.
ISG’s HR Technology & Transformation experts are the market leaders in helping enterprises transform their HR organizations through strategic use of outsourcing. We bring the domain experience, sourcing know-how, best-in-class methodologies
and world-class market data you need to assess, source, benchmark and manage your HR delivery partner relationships.
HR Peers & Market Pulse Updates
ISG is well known for bringing HR insights informed by our interaction with hundreds of clients planning, designing, and executing on next-generation HR experiences. Engaging with peers directly is more difficult today, yet these are the insights that are most valuable to each of us. Hear our best and latest insights on what peers and providers are doing – short focused discussions reflecting trends observed and shared across a network of HR practitioners! Watch the topics of interest to you here.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreWhile the world is getting back to business-as-usual, there have been some permanent changes in the retail industry due to changed consumer behavior and expectations.
The global pandemic accelerated e-commerce adoption and saw retailers adapt, in a matter of days, to new sales channels such as buy online pickup in store (BOPIS); curbside pickup; lockers; social commerce; voice commerce; and “buy now, pay later.”
It is estimated that, worldwide, e-commerce sales grew by more than 40 percent in 2021, compared with 2019. By the end of 2023, online retail sales are expected to exceed $6 trillion and contribute to about 21 percent of total worldwide retail sales.
The rise in digital transformations initiatives among enterprises has jumped significantly in the last year, with private/ hybrid cloud solutions and services becoming central to these transformation efforts. Enterprises are also under constant pressure to reduce operational costs, including the cost associated with IT operations. In-house data centers are a huge expense for an enterprise, and a substantial investment is required to deploy and maintain a modern, energy-efficient data center. This, in turn, is driving the outsourcing engagements for data center managed services, which is a better alternative and positively impacting the growth of the global data center infrastructure outsourcing market.
Over the last few years, the growth of public/hybrid cloud adoption has increased significantly. Enterprises have been facing the need to adopt new technological advances due to cost pressure from their finance teams. Hence, engineering teams of enterprises have to find the best technological solution that can help in reducing technical debt and associated costs.
Some of the pandemic-induced consumer behavior changes, such as the upsurge in e-commerce, social commerce, voice commerce, buy-online-pickup-in-store (BOPIS) and buy-online-return-in-store (BORIS), are becoming mainstream, while consumers are returning to brick-and-mortar stores for their usual shopping needs.
The digital engineering space is witnessing a wide adoption of various technologies, spurred by the digital revolution in the manufacturing industry with its strong potential to drive productivity. Digital technologies that are used by production and manufacturing companies help create a data lake at all phases and stages of the production line, capturing every piece of information that can optimize or improvise the process in every dimension. On the other hand, traditional engineering methodologies are human intensive and offer reserved guidance and insights from the transactional data generated at every point.