Getting the Most Out of Defined Contribution Managed Account Services
Defined-contribution plan sponsors in the enterprise HR Benefits team play a crucial role in managing the defined-contribution plan.
Advisory
HR Technology & Outsourcing Solutions
Expert advisory services and insights on HR transformation, HR technology, HR outsourcing and more.
What Is Transformational HR?
It’s HR that engages the workforce of tomorrow, drives operational efficiency and delivers value to the business in a new way.
Transforming HR means reorienting the role HR plays in the organization. Rethink your operating model and boost its capabilities by leveraging the right technology, the right delivery model and an effective sourcing ecosystem.
HR Transformation
Reimagine the Employee Experience
The
workplace of the future requires the workforce of future. How do you attract and retain top talent?
You need a workforce strategy that not only aligns HR with business goals but also leverages HR as an enterprise leader. Optimize processes, roles, and shared services so you can help the business define success – and lead the charge.
HR Technology
Revolutionize HR with Technology
Is your HR technology holding you back? Manual processes and inflexible systems are frustrating and inefficient.
You need to balance technical architecture, data security and the use of emerging technologies like machine learning and chatbots with a deep understanding of HR functionality, processes and user expectations.
HR Outsourcing
Optimize Sourcing to Save
Wondering if there’s a better way to “get it all done?” HR has a broad set of outsourcing markets—from HR contact centers and payroll administration to recruitment and learning, there are outsourcing partners to support your team.
ISG’s HR Technology & Transformation experts are the market leaders in helping enterprises transform their HR organizations through strategic use of outsourcing. We bring the domain experience, sourcing know-how, best-in-class methodologies
and world-class market data you need to assess, source, benchmark and manage your HR delivery partner relationships.
In a highly competitive and technologically maturing HCM marketplace, ISG's Stacey Cadigan, Partner at ISG, and Greg Vickrey, Director at ISG, sit down to share their thoughts on HCM differentiators that truly matter, the investments being made by leading software providers in their product and how an enterprise organization can evaluate a long-term strategic partner.
Featured Insights
Featured Event
Digital Business Summit (Frankfurt)
Prioritizing agility, adaptability & resiliency, learn how to adopt the right solutions and tech to elevate your enterprise.
Register nowISG Research
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn More
Research
With comprehensive solutions at the forefront, FAO providers go beyond conventional outsourcing
The FAO industry is experiencing a significant transformation, marked by an increasing emphasis on specialized capabilities to meet clients’ evolving needs. This reflects an increasing demand for comprehensive solutions that extend beyond traditional outsourcing, encompassing technology, advanced analytics, strategic consulting and industry-specific expertise. In response, FAO providers are developing diverse capabilities to enhance their service offerings. This strategic shift not only streamlines financial processes but also offers tailored solutions to address client’s specific challenges. By integrating specialized expertise and advanced tools, FAO providers are positioning themselves as essential partners in their clients’ journey toward operational excellence and strategic growth. This comprehensive approach ensures that providers can deliver value-added services, helping clients navigate complex financial landscapes and achieve their business objectives.
Research
Avoiding Toxicity in Generative AI
Artificial intelligence governance is a concern for many enterprises. In our recent ISG Market Lens study on generative AI, 39% of participants cited data privacy and security among the biggest inhibitors to adopting AI. Nearly a third (32%) identified performance and quality (e.g., erroneous results), and an equal amount (32%) mentioned legal risk.
Research
Harness Events to Process Data at the Speed of Business
There is a lesson to be learned for enterprises as they strive to make use of analytics and data to out-compete their rivals. Just as all 100-meter runners are fast, all enterprises strive to be data-driven. Making decisions based on data is not enough to be successful, however. The winners are those that can process and act upon data at the speed of business. This is easier said than done, given the overwhelming historical reliance on batch data processing. As I have previously stated, the execution of business events has always occurred in real time. Batch data processing is an artificial construct driven by the limitations of traditional data processing capabilities that require enterprises to process data minutes, hours or even days after an event. Processing and acting on data at the speed of business necessitates a change of approach by enterprises to make real-time data processing a central component of their analytics and data strategy, rather than an exception.
Research
CCaaS, CPaaS or UCaaS for CX? It Doesn’t Matter.
It is unfortunate that business-focused digital communications are sold under three different headings: Contact Center as a Service (CCaaS), Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS). (And that just counts the cloud options—let us acknowledge the huge, continuing, installed base on premises.) These are terrible ways to describe complex, varied and overlapping offerings.
Research
Cloud Platforms and Accessibility Hurdles
The latest ISG Buyers Guide for Cloud Computing Platforms uncovers the market evolution of regional and global cloud providers. Buyers Guides for Public Cloud Platforms, Private Cloud Platforms and Hybrid Cloud Platforms are part of the recent software provider evaluations. ISG Software Research defines Cloud Platforms as a software service for organizations to access virtualized IT resources via the internet on a pay-per-use basis. These resources include servers, data processing power, data storage, networking infrastructure, virtualization capabilities and more. Cloud platforms are an enterprise alternative to operating on-premises data centers and compute environments. However, not all cloud platforms are suitable for all enterprise use cases. Multiple capabilities remain underrepresented and will keep enterprises from accelerating the adoption of cloud-powered services and broader migration of workloads. This analyst perspective highlights opportunities for cloud service providers to better meet enterprise requirements in the coming years.
