As eager as customers are to leave their homes and resume their lives, a safe and comfortable customer experience is the ultimate goal of contact tracing and vaccine uptake.

When it comes to airports, digital transformation is not just about embracing technology; it is also about business transformation in a digital world.

As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!

For airline and hotel businesses to emerge stronger from the COVID-19 crisis, they must take a data-driven, action-oriented approach.

The initial “shock and awe” period for the travel and transportation sector is largely behind us, and we are all painfully aware that demand cannot sink much lower.

Three things are inevitable – death, taxes and change – with the last of these heavily impacting business models today.

If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.

ISG provides a well-known global vehicle-rental company with a targeted operating model (TOM) and organizational change management (OCM) services for a multi-year digital transformation.

We’ve become a generation of DIY travelers. We plan, manage and book our own travel online – and technology has made it all possible.

Some 3.8 billion people traveled by air in 2016, and those numbers are on the rise. Not only are more people taking to the skies, but the nature of travel also is changing.