latest from isg

Learning and Development at 33 Times the Speed of Sound!

By John Boccuzzi Jr.

As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!

Categories: Research Travel and Transportation

Roaring Out of a Global Pandemic: How Airlines and Hotels Can Structure for Recovery

By John Westfield Todd Dirks

For airline and hotel businesses to emerge stronger from the COVID-19 crisis, they must take a data-driven, action-oriented approach.

Categories: Travel and Transportation

Redefining Norms for the Travel, Transportation and Hospitality Sectors

By Todd Dirks

The initial “shock and awe” period for the travel and transportation sector is largely behind us, and we are all painfully aware that demand cannot sink much lower.

Categories: Travel and Transportation

Hospitality: Embrace Imminent Disruption

By John Westfield

Three things are inevitable – death, taxes and change – with the last of these heavily impacting business models today.

Categories: Travel and Transportation

Steps in the Right Direction for Travel, Transportation and Hospitality

By John Westfield

If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?

Categories: Research Travel and Transportation

India Remains a Potential Sourcing Market for French-based Airbus

By Avimanyu Basu

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

Categories: ISG Provider Lens™ Research Travel and Transportation

Next-gen In-flight Connectivity Can Be a Prime Opportunity

By Avimanyu Basu

In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.

Categories: Research Travel and Transportation

Vehicle Rental Leader Prepares for Global Change

ISG provides a well-known global vehicle-rental company with a targeted operating model (TOM) and organizational change management (OCM) services for a multi-year digital transformation.

Categories: Consulting Industries Organizational Change Management Travel and Transportation

IT benchmarking sorts price for logistics firm

Categories: Industries Travel and Transportation

Seamless sourcing

Categories: Aerospace and Defense Consulting Industries Travel and Transportation

Transformation program makes hotel chain more competitive

Categories: Consulting Industries Strategy Transition and Transformation Travel and Transportation

A technology consolidation plan

Categories: Industries Travel and Transportation

Doing your renegotiation homework

Categories: Consulting Industries Operations Benchmarking Travel and Transportation

Saving an important relationship through sourcing

Categories: Industries Travel and Transportation

Travel and Hospitality Enterprises Map the Route to the Future

We’ve become a generation of DIY travelers. We plan, manage and book our own travel online – and technology has made it all possible.

Categories: Consulting Industries Operating Model Design and Implementation Travel and Transportation

Connecting Customers to the Travel and Hospitality Industry

Some 3.8 billion people traveled by air in 2016, and those numbers are on the rise. Not only are more people taking to the skies, but the nature of travel also is changing.

Categories: Industries Travel and Transportation

Travel and Transportation: Getting Back on Track Through Outsourcing

By Harvey Gluckman

Categories: Industries Travel and Transportation