Travel and Transportation Articles

latest from isg

The Impact of Digital Transformation on Airports

By Nisheeth Ranjan

When it comes to airports, digital transformation is not just about embracing technology; it is also about business transformation in a digital world.

Categories: Consulting Travel and Transportation

Learning and Development at 33 Times the Speed of Sound!

By John Boccuzzi Jr.

As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!

Categories: Research Travel and Transportation

Roaring Out of a Global Pandemic: How Airlines and Hotels Can Structure for Recovery

By John Westfield Todd Dirks

For airline and hotel businesses to emerge stronger from the COVID-19 crisis, they must take a data-driven, action-oriented approach.

Categories: Travel and Transportation

Redefining Norms for the Travel, Transportation and Hospitality Sectors

By Todd Dirks

The initial “shock and awe” period for the travel and transportation sector is largely behind us, and we are all painfully aware that demand cannot sink much lower.

Categories: Travel and Transportation

Hospitality: Embrace Imminent Disruption

By John Westfield

Three things are inevitable – death, taxes and change – with the last of these heavily impacting business models today.

Categories: Travel and Transportation

Steps in the Right Direction for Travel, Transportation and Hospitality

By John Westfield

If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?

Categories: Research Travel and Transportation

India Remains a Potential Sourcing Market for French-based Airbus

By Avimanyu Basu

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

Categories: ISG Provider Lens™ Research Travel and Transportation

Next-gen In-flight Connectivity Can Be a Prime Opportunity

By Avimanyu Basu

In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.

Categories: Research Travel and Transportation

latest from isg

The Impact of Digital Transformation on Airports

Learning and Development at 33 Times the Speed of Sound!

Roaring Out of a Global Pandemic: How Airlines and Hotels Can Structure for Recovery

Redefining Norms for the Travel, Transportation and Hospitality Sectors

Hospitality: Embrace Imminent Disruption

Steps in the Right Direction for Travel, Transportation and Hospitality

India Remains a Potential Sourcing Market for French-based Airbus

Next-gen In-flight Connectivity Can Be a Prime Opportunity

Vehicle Rental Leader Prepares for Global Change

IT benchmarking sorts price for logistics firm

Seamless sourcing

Transformation program makes hotel chain more competitive

A technology consolidation plan

Doing your renegotiation homework

Saving an important relationship through sourcing

Travel and Hospitality Enterprises Map the Route to the Future

Connecting Customers to the Travel and Hospitality Industry

Travel and Transportation: Getting Back on Track Through Outsourcing